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by Vickie Totton

SWAN Member Libraries: Please be aware, we're currently experiencing issues with the BLUEcloud Analytics harvest processing, resulting in issues with report subscriptions. For further details on the issue and updates, please refer to the Known Issues<https://support.swanlibraries.net/node/67476> posting on our support site SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 1 month

Acquisitions User Group Meeting March 12, 2020

by Vickie Totton

The next SWAN Acquisitions User Group<https://www.librarylearning.info/events/?eventID=30233> Meeting is Thursday, March 12, 2020. If you have not yet registered, follow the link to do so! The meeting will be held at the RAILS Burr Ridge Facility from 9:30 a.m. - 12:00 p.m. You can find the agenda for this meeting on the Meetings & Documents<https://support.swanlibraries.net/meetings-trainings/meeting-documents> page of the SWAN Support Site. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 1 month

Recent Changes to Patron Notices

by Vickie Totton

SWAN has recently made changes to improve the delivery of notices to patrons, you can find more information about these changes in the Patron Notices & Notifications News Article<https://support.swanlibraries.net/news/2020-03/67448> on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 1 month

Improved catalog help for patrons

by Tara Wood

Good morning member libraries, Check out the redesigned patron site<https://www.swanlibraries.net/>, which includes instructions for patrons on managing their accounts, searching the catalog, downloading eBooks, using Article Search, and more. When SWAN launched on Enterprise in 2015, we debuted a new site geared towards library patrons to help learn more about the new catalog. We took the step this year of changing this site to help new and existing patrons make the most out of the catalog and get help with common tasks. Learn more on the SWAN support site: https://support.swanlibraries.net/news/2020-03/67424 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 1 month

SirsiDynix Scheduled Maintenance - Overnight March 5-6

by Ian Nosek

SWAN Member Library Staff: SirsiDynix will be performing scheduled maintenance on their BLUEcloud platform beginning at 10PM CDT Thursday, March 5th, concluding Friday, March 6th at 6AM CDT. While this maintenance will have minimal impact on SWAN, a few patron facing services will be unavailable during the maintenance window. For details and updates, please refer to the post on our support site<https://support.swanlibraries.net/news/2020-02/67390>. Thanks! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

SWAN Director's and Administrators' Quarterly Meeting Agenda & Packet for 3/5/20 Posted

by Aaron Skog

SWAN Member Libraries, The March Quarterly agenda and packet for the meeting on Thursday, March 5th at 10 a.m. is now available to you. https://support.swanlibraries.net/sites/default/files/meeting/20_03_05/6690… This meeting will include a vote to revise SWAN ByLaws. The revised version is included in the packet along with a memo outlining the requested changes. The EBSCO group-purchase that was introduced at the Committee of the Whole meeting a few weeks ago is now finalized for pricing. And of course there will be a review of next year's SWAN budget and fees which we will seek your feedback on. The meeting will be live-streamed, but we encourage as many directors/administrators to attend in person. The remote attendance is noted at the bottom of the agenda. I hope everyone at PLA gets a chance to read this packet on their flight home! See you next week. Safe travels. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 2 months

Coming Soon: "Amount Saved" in Email Receipts

by Michael Szarmach

SWAN Member Libraries: Please see our latest news post<https://support.swanlibraries.net/news/2020-02/67381> on the SWAN support site regarding the amount saved feature coming soon to email receipts. This feature will be live starting Friday, February 28. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 2 months

Evanced issues causing Enterprise catalogs to fail

by Tara Wood

Please see the SWAN support site for updates on this issue: https://support.swanlibraries.net/node/67380 SWAN staff is working with Demco to resolve this issue as quickly as possible.

5 years, 2 months

Survey - OPAC Inactive Logout Period

by webmaster＠swanlibraries.net

5 years, 2 months

Bibliographic Change Summary

by webmaster＠swanlibraries.net

5 years, 2 months

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