SWAN Member Libraries:
SWAN and SirsiDynix identified an issue with the Symphony database. We resolved the issue, and will be taking preventative action to prevent future occurrence. All systems and services, including 3rd party authentication, are now operating normally.
For further details on the issue, please refer to the Known Issues posting on our support site: https://support.swanlibraries.net/node/70155
Thank you.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
SWAN Member Libraries:
Please be aware, we're currently experiencing issues with resulting in WorkFlows being down. We are in contact with SirsiDynix and working on the issue now. This issue is resulting in an outage of external authentications, including e-resources.
For further details on the issue and updates, please refer to the Known Issues posting on our support site: https://support.swanlibraries.net/node/70155
Thank you.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
Vickie Totton
Consultant, Information Technology Systems & Support
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714
My pronouns: she/her/hers
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Libraries:
Please be aware, we're currently experiencing issues with resulting in WorkFlows being down. We are in contact with SirsiDynix and working on the issue now. This issue is resulting in an outage of external authentications, including e-resources.
For further details on the issue and updates, please refer to the Known Issues posting on our support site: [PASTE LINK]
Thank you.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
SWAN Public Libraries-
The EBSCO group-purchase was approved for all 92 public library members of SWAN at the March 5th membership meeting. We are excited to announce that the online form is now open for you to customize your library database choices. Each public library should select 4 databases from the set list provided. Please submit the form by April 30, 2020.
https://support.swanlibraries.net/news/2020-04/69763
The group-purchase cost per library can also be found from the news post above or from the SWAN support site menu About > Budget & Fees. Look under the "Upcoming Fiscal Year" section.
Also, we have online training on Article Search and EBSCO Discovery Service for Reference Support on April 22nd open for registration. Please head over to L2 and sign up for a spot:
https://www.librarylearning.info/events/?eventID=30592
If you have questions, please send those in to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will make sure someone can answer those for you ASAP.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
Please see our latest news update regarding Ancestry.com remote access<https://support.swanlibraries.net/news/2020-04/69415>. We've made arrangements with ProQuest and created a custom authentication tool to make this database accessible to patrons immediately for any subscribing library.
Thank you for your patience as we worked through the technical details of these subscriptions.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
Hello,
We have been working with OpenAthens to configure the Athens proxy to work with Ancestry.com remotely. There have been some technical glitches because Ancestry hasn't previously been available for remote access. Once we have the redirector links available, I will send them to you through the help ticket you submitted. If you would like to be added to the list and haven't yet sent in your help ticket, please go ahead and send your request to help(a)swanlibraries.com<mailto:help@swanlibraries.com>.
Please note there is a page dedicated to options to expand your online resources on the COVID-19 Information page.
https://support.swanlibraries.net/node/68548
Thank you for your patience.
Robin
Robin Hofstetter
Consultant, Electronic Resources
robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823
My pronouns: they/them/theirs
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
