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*Resolved* Hoopla Authentication Issues on 12/10

by Steven Schlewitt

SWAN Member Library Staff: SWAN staff have tested and verified that all Hoopla services have been restored, including access via the Enterprise catalog. We've updated the Known Issue<https://support.swanlibraries.net/node/66995> to reflect this news. Should patrons continue to experience issues, please ensure that their patron PIN is correct in their Hoopla account configuration. As noted in our announcement news post<https://support.swanlibraries.net/news/2019-11/66944>, Hoopla has provided simplified guides (iOS<http://go.midwesttape.com/l/279222/2019-10-14/8z4rg/279222/141695/hoopl_pin…> | Android<http://go.midwesttape.com/l/279222/2019-10-14/8z4rd/279222/141693/hoopl_pin…> | Web<http://go.midwesttape.com/l/279222/2019-10-14/8z4rj/279222/141697/hoopl_pin…>) to walk them through the process of updating their PIN. If the patron does not know their PIN, they can reset it via the Enterprise "Forgot my PIN" function at the login screen, or library staff can reset it for them. Thank you for your patience as we worked with Hoopla to resolve this issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Tuesday, December 10, 2019 11:51 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Hoopla Authentication Issues on 12/10 SWAN Member Library Staff: Following an update of the PIN requirement for SWAN Hoopla subscribers, patrons are reporting errors when attempting to login. SWAN staff will work with Hoopla to investigate the issue and have opened a Known Issue<https://support.swanlibraries.net/node/66995> where we'll post updates to the case. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 7 months

Melrose Park Public Library Updating Hours for 2020

by Michael Szarmach

The Melrose Park Public Library will be changing their hours in 2020. These changes will affect their hours on Mondays, Wednesdays and Fridays: Monday: 9am-5pm Tuesday: 11:00am-7pm Wednesday: 9am-5pm Thursday: 11:00am-7pm Friday: 9am-5pm Saturday: 10-2 (closed the last Saturday of the month)* Closed every Sunday. *Closed Saturdays Memorial Day through Labor Day SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 7 months

Hoopla Authentication Issues on 12/10

by Steven Schlewitt

SWAN Member Library Staff: Following an update of the PIN requirement for SWAN Hoopla subscribers, patrons are reporting errors when attempting to login. SWAN staff will work with Hoopla to investigate the issue and have opened a Known Issue<https://support.swanlibraries.net/node/66995> where we'll post updates to the case. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 7 months

SWAN 2020 Annual Patron Record Purge

by Vickie Totton

Hello SWAN Members, Please see the Latest News<https://support.swanlibraries.net/news/2019-12/66980> on the SWAN Support Site for information regarding the changes to our Annual Patron Record Purge process, and a link to register for the Webinar we will have for the project. If you have any questions regarding this project, please send an email to help(a)swanlibraries.net. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 7 months

Seeking Membership Feedback on Clarity Report

by Aaron Skog

Good morning SWAN member library staff: The Clarity Task Force presented at the SWAN Quarterly meeting last week. This membership group is seeking feedback on the written report it issued mid-November. The Task Force would like to know if the findings of the report resonate with you? Do these findings reflect a shared diagnosis of issues for the library consortium? You can access the online feedback form directly from this link, https://fs8.formsite.com/SWANServices/5lx1nrd9nb/index.html ...or from our support site by following the menu path, which also has a link to download the report. About >> Mission, History, Objectives >> Strategic Objectives >> Objective 1 Last week's December 2019 Quarterly meeting recording is now posted online within SWAN's YouTube channel and it begins with the Clarity Task Force presentation at the 2:09 start of the video and which ends at 1:05:27. https://youtu.be/3bHf5_iHJM4 The Clarity Task Force slide presentation is also available for download, should you wish to utilize any of the information therein. Here is a direct link to download the Power Point slides. https://support.swanlibraries.net/sites/default/files/meeting/19_12_05/SWAN… This email has also been posted in our news feed on the SWAN support site. If you need to access the report and would like to know more, please click on the support site news link below. https://support.swanlibraries.net/news/2019-11/66948 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 7 months

*Reminder* Hoopla PIN Requirements Begin Tomorrow (12/10)

by Ian Nosek

SWAN Member Libraries, As a reminder, Hoopla will begin requiring patron PIN beginning tomorrow (Tuesday, Dec. 10). More information is available on our support site<https://support.swanlibraries.net/news/2019-11/66944>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 7 months

River Forest Public Library Closed Friday, December 6

by Michael Szarmach

The River Forest Public Library will be closed Friday, December 6, 2019 for a staff training day. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 7 months

La Grange Public Library Closing Early on Friday, December 13, 2019

by Michael Szarmach

The La Grange Public Library will close early on Friday, December 13, 2019 at 5PM. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 7 months

Prairie Trails Library will be closed Friday, December 6th

by Sheri Starr

Prairie Trails Library will be closed on Friday, December 6th for in-service. Sheri Starr Assistant Director Prairie Trails Public Library District 8449 Moody Avenue Burbank, IL 60459 708-430-3688 voice 708-430-5596 fax www.prairietrailslibrary.org

5 years, 7 months

Acorn and Thomas Ford closed Friday, 12/6

by Ian Nosek

The Acorn Public Library District and Thomas Ford Memorial Library will both be closed on Friday, December 6th for in-service. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 7 months

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