SWANcom

swancom@list.swanlibraries.net

1 participants
3022 discussions

Planned SWAN Network Outage on Dec 2 at 10:15pm

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: To accommodate a scheduled ICN upgrade, SWAN will experience a brief network outage on Tuesday, December 2nd at 10:15pm. We expect that the outage should last no longer than a few minutes, but this may be long enough to disrupt connectivity to your SIP2 connected devices and other 3rd party services. Additionally, the SWAN catalog and Millennium clients will be unavailable briefly during the outage. Please plan accordingly for this outage and be sure to check your 3rd party services and hardware the following morning. Should you experience any issues at all, please contact the SWAN service desk at 630.734.5153. Thank you for your understanding. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years

Media On Demand: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Subject: Media On Demand 20141126 52 print titles 4 audio titles 56 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

11 years

Holiday Closing

by Kate Boyle

Everyone ----- The SWAN staff wishes everyone in LibraryLand a Happy Thanksgiving<https://support.swanlibraries.net/system/files/Public/Thanksgiving1.jpg>. (Obviously, we didn't have access to any black construction paper, and had to settle for tan). Just a reminder that our office will be closed on Thursday (Turkey Day) and Friday( Turkey Day Downtime). While we have no phone coverage on the holiday, we will have the usual phone coverage at our SWAN support number 630-734-5153 on Friday and during the weekend. Have a great holiday ! Gobble, Gobble Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years

SWAN Quarterly Meeting at Burr Ridge - Agenda & Packet for 12/4 Now Online

by Brande Redfield

SWAN Member Library Directors and Administrators: The December SWAN Quarterly agenda is now posted: https://support.swanlibraries.net/sites/default/files/meeting/2014-12-04/ag… Meeting packet (43 pages): https://support.swanlibraries.net/sites/default/files/meeting/2014-12-04/pa… This meeting WILL be streamed live as well, at http://live.railslibraries.info/ . We will be providing an update on migration, FY16 budget, and a 2014 Ambassador Program recap. We hope to see you on Thursday the 4th. Have a wonderful holiday, Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

11 years

2015 SWAN Membership Meeting Calendar Now Available

by Brande Redfield

Hello SWAN members, The 2015 SWAN Board Meeting Calendar (including Quarterly and Committee of the Whole meetings) is now approved by the Board and available for you: https://support.swanlibraries.net/system/files/Public/SWAN_Membership_Meeti… Please note, we will not be holding an April meeting due to the crunch time of Go-Live. Currently, all of these meetings are scheduled to be held at Burr Ridge. Thank you, Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

11 years

Media On Demand: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Subject: Media On Demand 20141120 91 print titles 12 audio titles 103 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

11 years

New YouTube tutorial troubleshooting your Mentor experience

by Kate Boyle

++ Please share with appropriate personnel ++ Everyone - In talking to member library staff recently we have identified two issues that may impact staff user experience with Mentor. They are both related to the browser : * pop-up blocker * compatibility settings As to your choice of browser, according to SirsiDynix the preferred browser is Internet Explorer. However, a number of our libraries have reported success using Firefox. Lauren has created a short YouTube tutorial on updating your compatibility settings in Explorer along with how to turn off your pop-up blocker. Here is a direct link to the YouTube : https://www.youtube.com/watch?v=ieu2ISgwRLQ&feature=youtu.be . The tutorial is also embedded into the Mentor video page on the website as well. https://support.swanlibraries.net/documentation/members-only/1314 If you should be experiencing any problems with Mentor, please check your settings. Please don't hesitate to call us at the SWAN support with any of your questions, 630-734-5153. If you would prefer to send us an email (screenshots are always helpful), please direct your questions and concerns to MigrationHelp(a)swanlibraries.net<mailto:MigrationHelp@swanlibraries.net> . We are working with SirsiDynix to resolve any of the issues our members are experiencing. Have a good weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years

*Action Required* Library Enterprise Configuration & Pick Up Anywhere

by Aaron Skog

To SWAN Member Libraries: This is a fun survey. You get to select a theme for the Enterprise OPAC we are building for your library, upload your library logo, and supply some information about your library preferences for the new catalog. There are a number of areas of the survey we anticipate requires some discussion within your library. To assist with this discussion among your staff, the survey is enabled to allow saving in draft form and retrieving it later for completion. In case it isn't clear, there is only one submission per library. Please complete the following survey on Enterprise by End of Business on Friday November 28th. This survey will help SWAN staff as we move forward in the building your new library catalog. You can access the survey directly<http://fs8.formsite.com/SWANServices/form169/index.html> or by visiting the following SWAN support webpage: https://support.swanlibraries.net/news/2014-11-06/action-required-survey-en… SWAN is utilizing a series of surveys to collect information about your library. This is survey #4. The sooner we are able to gather this information and begin configuring Enterprise, the sooner you will all have access to your libraries' profiles. If we have not received a response from your library by Friday, November 28th, your Enterprise profile will be configured with the SWAN defaults. If you have any questions, please email MigrationHelp(a)swanlibraries.net<mailto:MigrationHelp@swanlibraries.net> Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years

Media On Demand: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Subject: Media On Demand 20141119 137 print titles 19 audio titles 156 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

11 years

New YouTube tutorial on Mentor Management

by Kate Boyle

Everyone - Lauren has created another YouTube tutorial for all of us that focuses on the assigning of User Management rights in Mentor, along with assigning staff to a new Mentor Manager. Have a look: https://www.youtube.com/watch?v=ZmnvuEC0ebg If you should have any questions, don't hesitate to call. Lauren is working this evening if you should have any questions. She can be reached at 630-734-5155. Thank you for your cooperation in getting Mentor setup at your library. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years

Jump to page:

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

SWANcom