SWAN Libraries:
RAILS has closed the Burr Ridge location where SWAN is headquartered. SWAN staff will stay home today. Our support number will be monitored for only emergency situations by our answering service, as it is on weekends.
You can refer to our support website for details on our Help Desk ticket system, or Forms used to report standard Millennium tasks (Broken Hold, Locked Record, etc.).
https://support.swanlibraries.net/
Stay warm and safe!
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries,
I know many of you are patiently waiting for the Symphony test system. We promised it would be out in January, but due to a variety of reasons I won't get into, we delayed its deployment.
The good news is that we reached the step where we can clone the Symphony system we have been working on, and will create the system for you to practice in. We anticipate this will be ready next week.
Keep watching for a new migration memo or monitor the Migration Bulletin web feed for the announcement:
https://support.swanlibraries.net/news/category/migration-bulletin
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
The Matteson PL will be closed on 1/29/15 due to construction.
Renee Clanton
SWAN Member Services Consultant
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5169
Fax: 630.734.5056
renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info>
http://support.swanlibraries.net
Hello Member Libraries,
Our first issue of the SWAN migration newsletter, "The Journey Ahead," is ready for you and your staff! I've attached the PDF document, and will also be posting this to the SWAN website as a News Item (along with the answer key to the crossword puzzle) here:
https://support.swanlibraries.net/news/2015-01-22/hot-press-swan-migration-…
Feel free to share this with all staff however you like. We'd also love to hear your feedback, additional questions that arise (and that we can answer in subsequent editions), and ideas/best practices that your library is utilizing. Monthly newsletters will be coming to you for March, April, and May as well.
In the coming weeks, your patron bookmarks for February will also be arriving via USPS. A SWANcom will be sent out to notify you once those are in the mail. Additional PR materials will also be sent via SWANcom and posted on the website as they become available.
This newsletter, along with all other SWAN PR materials, have been produced via collaboration with staff from many of our member libraries, and we are very grateful for your support!
Thank you,
Brande Redfield
SWAN Office Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5164
Fax: 630.734.5056
brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Staff:
Thank you to everyone that participated in this morning's Enterprise OPAC Stress Test!
We have received a huge number of survey responses and other feedback from member library staff.
All of your responses and experiences will help SWAN target areas that need to be addressed as we continue to prepare for the launch of the new system.
The survey will be available until 11:59PM tonight for any participants that have not yet submitted one.
http://fs8.formsite.com/SWANServices/form174/index.html?1421340679411
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Staff:
During today's Stress Test, please note that your personal data, holds, and current checkouts will likely be inaccurate, as the data is not current.
The Enterprise OPAC is accessing data that was extracted from our system back in early December, so your account may show items checked out or fees that are no longer valid.
If you encounter an issue with a blocked account and are unable to place items on hold, you may skip that part of the test.
If there are any further questions, please email it(a)swanlibraries.net<mailto:it@swanlibraries.net> or contact Steven Schlewitt or me directly.
Thank you for your participation,
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
From: Ian Nosek
Sent: Thursday, January 22, 2015 9:02 AM
To: 'Steven Schlewitt (steven.schlewitt(a)railslibraries.info)'
Subject: **Reminder** Enterprise OPAC Stress Test Today at 10AM
SWAN Library Staff:
Another quick reminder - the Enterprise OPAC Stress Test begins in one hour.
All SWAN library staff are encouraged to participate during the testing period today from 10AM to Noon.
Further information is available here:
https://support.swanlibraries.net/news/2015-01-19/swan-migration-memo-6-sir…
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
From: Ian Nosek
Sent: Wednesday, January 21, 2015 9:32 AM
To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net'
Subject: **Reminder** Enterprise OPAC Stress Test (Thursday at 10am)
SWAN Library Staff:
Just a quick reminder - the Enterprise OPAC Stress Test is scheduled tomorrow morning, Thursday, January 22 at 10AM.
All SWAN library staff are encouraged to participate in this test between 10AM and Noon.
Further information is available here:
https://support.swanlibraries.net/news/2015-01-19/swan-migration-memo-6-sir…
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
From: Ian Nosek
Sent: Friday, January 16, 2015 2:17 PM
To: 'swancom(a)list.swanlibraries.net'
Subject: SWAN Migration Memo #6: SirsiDynix Enterprise Stress Test
SWAN Library Staff:
The attached memo outlines the upcoming SirsiDynix Enterprise Stress Test, as noted at this week's Committee of the Whole meeting.
This test will take place on Thursday, January 22nd, from 10AM-12PM. We are encouraging all applicable SWAN member library staff to participate during this testing window.
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Staff:
Another quick reminder - the Enterprise OPAC Stress Test begins in one hour.
All SWAN library staff are encouraged to participate during the testing period today from 10AM to Noon.
Further information is available here:
https://support.swanlibraries.net/news/2015-01-19/swan-migration-memo-6-sir…
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
From: Ian Nosek
Sent: Wednesday, January 21, 2015 9:32 AM
To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net'
Subject: **Reminder** Enterprise OPAC Stress Test (Thursday at 10am)
SWAN Library Staff:
Just a quick reminder - the Enterprise OPAC Stress Test is scheduled tomorrow morning, Thursday, January 22 at 10AM.
All SWAN library staff are encouraged to participate in this test between 10AM and Noon.
Further information is available here:
https://support.swanlibraries.net/news/2015-01-19/swan-migration-memo-6-sir…
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
From: Ian Nosek
Sent: Friday, January 16, 2015 2:17 PM
To: 'swancom(a)list.swanlibraries.net'
Subject: SWAN Migration Memo #6: SirsiDynix Enterprise Stress Test
SWAN Library Staff:
The attached memo outlines the upcoming SirsiDynix Enterprise Stress Test, as noted at this week's Committee of the Whole meeting.
This test will take place on Thursday, January 22nd, from 10AM-12PM. We are encouraging all applicable SWAN member library staff to participate during this testing window.
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Staff:
Just a quick reminder - the Enterprise OPAC Stress Test is scheduled tomorrow morning, Thursday, January 22 at 10AM.
All SWAN library staff are encouraged to participate in this test between 10AM and Noon.
Further information is available here:
https://support.swanlibraries.net/news/2015-01-19/swan-migration-memo-6-sir…
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
From: Ian Nosek
Sent: Friday, January 16, 2015 2:17 PM
To: 'swancom(a)list.swanlibraries.net'
Subject: SWAN Migration Memo #6: SirsiDynix Enterprise Stress Test
SWAN Library Staff:
The attached memo outlines the upcoming SirsiDynix Enterprise Stress Test, as noted at this week's Committee of the Whole meeting.
This test will take place on Thursday, January 22nd, from 10AM-12PM. We are encouraging all applicable SWAN member library staff to participate during this testing window.
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Staff:
This morning, we experienced a brief period of slowness on the SWAN catalog due to a runaway system process on the server. The issue has since been resolved and it appears the catalog is now functioning as expected. We will continue to monitor the situation throughout the day, but feel free to contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call our support line at 630.734.5153 should you experience any issues that appear to be related.
Thank you and have a great weekend!
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Staff:
The attached memo outlines the upcoming SirsiDynix Enterprise Stress Test, as noted at this week's Committee of the Whole meeting.
This test will take place on Thursday, January 22nd, from 10AM-12PM. We are encouraging all applicable SWAN member library staff to participate during this testing window.
Ian Nosek
SWAN System Administrator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5120
Fax: 630.734.5056
ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info>
http://support.swanlibraries.net
