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by Kate Boyle

Everyone - Oak Lawn PL is closed today due to a power outage (blown transformer). We will let you know when they re-open. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

NonSWAN RB total for 2014

by Edlyn LeFevour

This is the total for 2014. Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

SWAN Symphony Test Server Maintenance - Friday (2/13) at 5pm

by Steven Schlewitt

SWAN Library Staff: Please be aware, the Symphony Test Server will undergo maintenance once again this evening beginning at 5pm. This outage could last the remainder of the evening, and during that time WorkFlows will be unavailable for use. We apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

Announcement: "New" Website for Library Patrons

by Aaron Skog

SWAN Library Staff: Early on in our planning for the switch to the new Enterprise catalog on April 14 we decided to create online instructions and video tutorials for the 1 million registered patrons in SWAN. We felt that using the existing support site would be confusing, as it is dedicated solely to library staff. So a new website was created for patrons! The goals of the new website are the following: * The audience will be the public, so avoid all the confusing jargon. * The new website will provide a starting point for helping patrons, but it will be up to library staff to work directly with patrons when dealing with questions about PINs, accounts, etc. * Keep it simple. We are happy to announce the new website is now ready and is referenced on all the February bookmarks you will be receiving. http://new.swanlibraries.net/ We chose the name "new" as it was an easy way to remember the site name. On April 14 the website will also work with the domain name www.swanlibraries.net<http://www.swanlibraries.net> and continue to operate under the "new" website name for several months. As more features become available to the public in the Enterprise catalog, we will use the website to help announce them and provide guidance. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

Migration Bookmark #1 for Patrons Shipped

by Aaron Skog

SWAN Libraries: This evening we shipped a package to each SWAN library via US Postal Service your first set of bookmarks for patrons. These bookmarks will help you get your patrons ready for the big changes coming in April. A couple things: We would love your feedback regarding quantity. The number we sent to each library was based on your annual circulation. Did you get enough? This will help us gauge how many to provide for the March bookmark. Send feedback to migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> Keep in mind we shipped out the entire supply, we have no supply of bookmark #1 back in HQ. If you wish to print your own, we have posted a high resolution TIF versions of the bookmark here (font and back, 10.5 MB downloads each): https://support.swanlibraries.net/news/2015-02-12/migration-bookmark-1-ship… Keep in mind that SWAN has monthly bookmarks planned as part of our PR Team plan for the public. We outlined the PR tools on this migration bulletin post in November: https://support.swanlibraries.net/news/2014-11-15/pr-marketing-tools-migrat… Special thanks to our PR Team for their work on the bookmark! Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

SWAN Symphony Test Server Maintenance Tonight (2/12 @ 6pm)

by Steven Schlewitt

SWAN Library Staff: The Symphony Test Server will undergo maintenance again this evening beginning at 6pm. The outage could last up to 15 minutes, and during that time WorkFlows will be unavailable for use. We apologize for the inconvenience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

SWAN Symphony Test System Restart 7pm Tonight

by Aaron Skog

Quick note to SWAN libraries. The Symphony Test Server that was opened up for library access will undergo a restart at 7pm tonight, Wed 2/11. SirsiDynix is performing some maintenance on the software. Downtime might last 15 minutes. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

Migration Memo #9: WorkFlows Test Server Logins

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Please see the linked Migration Memo #9, "WorkFlows Test Server Logins", and route to your appropriate library and IT staff. This memo details the process for obtaining your library's WorkFlows test server login, how to use this login, information about the test server data, and how to report observed issues. https://support.swanlibraries.net/news/2015-02-10/swan-migration-memo-9-wor… If you have any questions about your login or have any difficulty obtaining access, please submit a ticket to the SWAN support team at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

My Media Mall: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Subject: My Media Mall 20150209 255 print titles 98 audio titles 353 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

Media On Demand: New titles and items loaded

by Karen Bar

A new batch of titles and items has been loaded. Subject: Media On Demand 20150205 170 print titles 17 audio titles 2 video titles 189 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 10 months

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