- SWANcom - swanlibraries.net

Migration Bookmark #4 - An Editable Template
by Brande Overbey 03 Apr '15

03 Apr '15

Hello Member Libraries, Bookmark #4 is ready for your use! This bookmark is an editable template that you can use to communicate anything you like about the new system to your patrons post go live. The bookmark and supporting documentation can be found here: https://drive.google.com/file/d/0B4qiZm9uuFkFUHZQamE5RXFFWTA/view?usp=shari… For instruction, please first read the 'READ ME' document file (or, I've included the text below). This will help guide you through the creation of your own bookmark. If you'd like to print your bookmark using a printing service, the one that I utilized for the previous bookmarks in the series was www.gotprint.com<http://www.gotprint.com>. Leading up to the migration, SWAN has provided three bookmarks focusing on features of the new ILS, changes your patrons can expect, and notification of down-time. If you would like to produce another bookmark focusing on other features of the system such as text message notifications, pick-up anywhere, support for multiple language, or anything else, we are providing bookmark templates that match the look and feel of the previously released bookmarks. The folder "out-sourced printing" contains a bookmark front file, and back files that you can customize with information you think will be pertinent to your library's patrons. The customizable back is available in Photoshop and Publisher formats. Please open the file specific to your preferred software. These files are sized to the specifications of gotprint.com. However, they should be compatible with most other online and local printing companies as well The folder "in-house printing" contains 8.5x11 files (four bookmarks per page) that are ready to customize and print. Available in InDesign and Publisher formats, please open the file specific to your preferred software. You will also find the fonts used in these designs (Baskerville and Clarendon) which can be installed onto your computer. Please let me know if you have any questions or need additional assistance. Thank you! Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

1 0

Cicero PL closed 4/2
by Renee Clanton 02 Apr '15

02 Apr '15

The Cicero Public Library is closed today, April 2nd, due to a water main break. The library expects to re-open on Saturday, April 4th at 10 a.m. Renee Clanton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://support.swanlibraries.net

1 0

Data Load Begins: Enterprise Down
by Rebecca Malinowski 02 Apr '15

02 Apr '15

To all SWAN library staff: The final data extraction and load begin today. As part of the data load, the previously loaded data on Symphony production server will be deleted this afternoon. The production server will not be accessible until staff are notified on April 14 that we are ready to go live. This also means that while Enterprise will technically remain up and functional, there will be no bib records or items for it to display, and you will not be able to log in. The Symphony test server will continue to be accessible until we begin offline circulation on Friday, April 10 at 9:00 PM. Please continue to monitor SWANcom for additional updates, and direct questions to migrationhelp(a)swanlibraries.net. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

1 0

*Concluded* Migration Memo #14: WorkFlows Offline & Login Test Day (Tomorrow, April 1st)
by Steven Schlewitt 02 Apr '15

02 Apr '15

SWAN Member Libraries & Information Technology Staff: Thank you to everyone that participated in yesterday's event! SWAN has received a lot of great feedback about the offline process and is currently working to process this feedback. We'll send another email with our observations and clarifications as soon as we're able. Also, just a reminder - the Symphony WorkFlows production server will not be accessible again until go-live, as we're currently processing our final data import. Expect more details on this process in an upcoming memo. The test server (10.120.131.40), however, will remain accessible until the three days of offline (April 11th-13th). So please continue any testing and training from the test server using your previously assigned WorkFlows test logins. Thanks again, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Tuesday, March 31, 2015 4:38 PM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: *REMINDER* Migration Memo #14: WorkFlows Offline & Login Test Day (Tomorrow, April 1st) Importance: High SWAN Member Libraries & Information Technology Staff: This is just a quick reminder of the upcoming WorkFlows Offline & Login Test Day occurring tomorrow. As you perform offline testing at your library, please keep the following points in mind... * Your offline test and login can be performed anytime during library business hours (6am-10pm) on April 1st. * Your library should attempt an offline test on ANY computer that will be circulating materials during the 3 days of offline (April 11th-13th). * Any staff member that will be circulating materials during the 3 days of offline (April 11th-13th) is strongly encouraged to participate in this test and survey. * As each offline test is completed by staff in your library, a new FormSite survey should be submitted at the link below... (https://fs8.formsite.com/SWANServices/form182/index.html) The survey will close at 11:59pm on April 1st. * Multiple surveys can be submitted for each library, but every library must perform the offline test and submit at least ONE survey. SWAN support will be contacting your library for follow-up if no survey is submitted. * Production server logins were distributed to library directors via SWAN Memo #15. Please refer to the following link for additional information on obtaining your logins... https://support.swanlibraries.net/news/2015-03-28/swan-migration-memo-15-wo… * If you are unable to test your login on April 1st, you won't have another chance until go-live. The Symphony production server will be inaccessible from April 2nd until the 13th. (Test server will remain online) * After a successful login to the production server and survey submission, no further action is required. SWAN will not be distributing individual offline error logs for this test. If you have any questions/comments about the Offline Test Day, please submit a ticket to the SWAN support team at migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Thank you for your participation and continued support! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Tuesday, March 24, 2015 9:34 AM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: Migration Memo #14: WorkFlows Offline & Login Test Day SWAN Member Libraries & Information Technology Staff: Please see the linked Migration Memo #14, "WorkFlows Offline & Login Test Day", and route to your appropriate library and IT staff. This memo details the process for an upcoming WorkFlows & Login Test Day, which is a mandatory test to ensure your library is prepared for the offline days (April 11th-13th) leading to go-live. The test requires library staff members to perform a short series of circulation tasks in Offline Mode, followed by a login to the Production Server to upload data and verify your login is working correctly. Logins to the Production Server will be distributed in a memo to be released later this week. https://support.swanlibraries.net/news/2015-03-24/swan-migration-memo-14-wo… If you have any questions/comments about the Offline Test Day, please submit a ticket to the SWAN support team at migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Thank you for your participation! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

1 0

Patron Purge completed
by Dave Pacin 01 Apr '15

01 Apr '15

The system wide patron purge was completed earlier today. 130,433 records were deleted. Thanks to all those who responded to our survey! Please let me know if you have any questions. Dave Pacin SWAN Support Specialist Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://www.railslibraries.info

1 0

*REMINDER* Migration Memo #14: WorkFlows Offline & Login Test Day (Tomorrow, April 1st)
by Steven Schlewitt 31 Mar '15

31 Mar '15

Just to clarify, this test should be performed on EVERY computer that will be circulating materials. This is necessary to download specific policy files from our production server that will be essential for the three days of offline. These files are downloaded with a successful login to the production server. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, March 31, 2015 4:38 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] *REMINDER* Migration Memo #14: WorkFlows Offline & Login Test Day (Tomorrow, April 1st) Importance: High SWAN Member Libraries & Information Technology Staff: This is just a quick reminder of the upcoming WorkFlows Offline & Login Test Day occurring tomorrow. As you perform offline testing at your library, please keep the following points in mind... * Your offline test and login can be performed anytime during library business hours (6am-10pm) on April 1st. * Your library should attempt an offline test on EVERY computer that will be circulating materials during the 3 days of offline (April 11th-13th). * Any staff member that will be circulating materials during the 3 days of offline (April 11th-13th) is strongly encouraged to participate in this test and survey. * As each offline test is completed by staff in your library, a new FormSite survey should be submitted at the link below... (https://fs8.formsite.com/SWANServices/form182/index.html) The survey will close at 11:59pm on April 1st. * Multiple surveys can be submitted for each library, but every library must perform the offline test and submit at least ONE survey. SWAN support will be contacting your library for follow-up if no survey is submitted. * Production server logins were distributed to library directors via SWAN Memo #15. Please refer to the following link for additional information on obtaining your logins... https://support.swanlibraries.net/news/2015-03-28/swan-migration-memo-15-wo… * If you are unable to test your login on April 1st, you won't have another chance until go-live. The Symphony production server will be inaccessible from April 2nd until the 13th. (Test server will remain online) * After a successful login to the production server and survey submission, no further action is required. SWAN will not be distributing individual offline error logs for this test. If you have any questions/comments about the Offline Test Day, please submit a ticket to the SWAN support team at migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Thank you for your participation and continued support! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Tuesday, March 24, 2015 9:34 AM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: Migration Memo #14: WorkFlows Offline & Login Test Day SWAN Member Libraries & Information Technology Staff: Please see the linked Migration Memo #14, "WorkFlows Offline & Login Test Day", and route to your appropriate library and IT staff. This memo details the process for an upcoming WorkFlows & Login Test Day, which is a mandatory test to ensure your library is prepared for the offline days (April 11th-13th) leading to go-live. The test requires library staff members to perform a short series of circulation tasks in Offline Mode, followed by a login to the Production Server to upload data and verify your login is working correctly. Logins to the Production Server will be distributed in a memo to be released later this week. https://support.swanlibraries.net/news/2015-03-24/swan-migration-memo-14-wo… If you have any questions/comments about the Offline Test Day, please submit a ticket to the SWAN support team at migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Thank you for your participation! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

1 0

*REMINDER* Migration Memo #14: WorkFlows Offline & Login Test Day (Tomorrow, April 1st)
by Steven Schlewitt 31 Mar '15

31 Mar '15

SWAN Member Libraries & Information Technology Staff: This is just a quick reminder of the upcoming WorkFlows Offline & Login Test Day occurring tomorrow. As you perform offline testing at your library, please keep the following points in mind... * Your offline test and login can be performed anytime during library business hours (6am-10pm) on April 1st. * Your library should attempt an offline test on ANY computer that will be circulating materials during the 3 days of offline (April 11th-13th). * Any staff member that will be circulating materials during the 3 days of offline (April 11th-13th) is strongly encouraged to participate in this test and survey. * As each offline test is completed by staff in your library, a new FormSite survey should be submitted at the link below... (https://fs8.formsite.com/SWANServices/form182/index.html) The survey will close at 11:59pm on April 1st. * Multiple surveys can be submitted for each library, but every library must perform the offline test and submit at least ONE survey. SWAN support will be contacting your library for follow-up if no survey is submitted. * Production server logins were distributed to library directors via SWAN Memo #15. Please refer to the following link for additional information on obtaining your logins... https://support.swanlibraries.net/news/2015-03-28/swan-migration-memo-15-wo… * If you are unable to test your login on April 1st, you won't have another chance until go-live. The Symphony production server will be inaccessible from April 2nd until the 13th. (Test server will remain online) * After a successful login to the production server and survey submission, no further action is required. SWAN will not be distributing individual offline error logs for this test. If you have any questions/comments about the Offline Test Day, please submit a ticket to the SWAN support team at migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Thank you for your participation and continued support! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Tuesday, March 24, 2015 9:34 AM To: 'swancom(a)list.swanlibraries.net'; 'swantech(a)list.swanlibraries.net' Subject: Migration Memo #14: WorkFlows Offline & Login Test Day SWAN Member Libraries & Information Technology Staff: Please see the linked Migration Memo #14, "WorkFlows Offline & Login Test Day", and route to your appropriate library and IT staff. This memo details the process for an upcoming WorkFlows & Login Test Day, which is a mandatory test to ensure your library is prepared for the offline days (April 11th-13th) leading to go-live. The test requires library staff members to perform a short series of circulation tasks in Offline Mode, followed by a login to the Production Server to upload data and verify your login is working correctly. Logins to the Production Server will be distributed in a memo to be released later this week. https://support.swanlibraries.net/news/2015-03-24/swan-migration-memo-14-wo… If you have any questions/comments about the Offline Test Day, please submit a ticket to the SWAN support team at migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Thank you for your participation! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

1 0

Migration Memo #15: WorkFlows Production Server Logins
by Steven Schlewitt 30 Mar '15

30 Mar '15

SWAN Member Libraries & Information Technology Staff: Please see the linked Migration Memo #15, "WorkFlows Production Server Logins", and route to your appropriate library and IT staff. This memo details the process for obtaining your library's Symphony WorkFlows production server logins, how to use these logins, information about the production server, and how to report observed issues. https://support.swanlibraries.net/news/2015-03-28/swan-migration-memo-15-wo… If you have any questions about your logins or have any difficulty obtaining access, please submit a ticket to the SWAN support team at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

1 0

Instructions for Libraries on ProPay Commerce Now Online!
by Aaron Skog 26 Mar '15

26 Mar '15

SWAN Library Directors/ Administrators: Many of you have begun to receive emails from ProPay notifying you of the account creation. These emails are going to the contact listed on the ProPay application, so make sure to check with that person to verify they have received the following two emails. 1. Subject: "ProPay Account" (contains your temporary password) 2. Subject: "The information you requested" (contains your account number and a PDF attachment) SWAN has created an introduction to the ProPay account. This document covers the basics for getting access and setting up additional users to the account. The link below is Member's Only (login and password required). https://support.swanlibraries.net/documentation/commerce SWAN will create additional documentation on the use of online payment within your Enterprise profile. For now though, each library should begin to set up your access to ProPay. *Important note*: for whatever reason the bank account you listed on the ProPay application was not entered into your ProPay account. Please make sure to reference a copy of the ProPay application or request this bank account information again as you will need to enter it per the instructions. Due to privacy and security, SWAN did not retain any of the applications or open the sealed envelopes. The library application was sent directly to ProPay. Should you have any questions, please send them to commerce(a)swanlibraries.net<mailto:commerce@swanlibraries.net> Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

1 0

Symphony Workflows procedure for processing Non-SWAN Interlibrary Loans
by Kate Boyle 25 Mar '15

25 Mar '15

+++ Please forward to appropriate personnel +++ Everyone - Attached is a document defining the process for the circulation of Non-SWAN Interlibrary Loan items on SirsiDynix Workflows. No longer will libraries be using dummy item cards- after 15 years you can finally throw them away. This process involves adding a Brief Title to Workflows to circulate the item. After circulation the item is deleted from SWAN by the circulating library. While checked out to your patron the item is shadowed in Enterprise to all other users. The patron will see the title entered in their list of checked out items. By entering the Brief Title to SWAN, you can place a hold on the item, generate a hold notice for the item by checking the item in, and after generating the hold even place the item on your open hold shelf for patron pickup. Please contact SWAN Member Services if you should have any questions. Thank you. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

1 0