++ Please share with appropriate personnel ++
Everyone -
In talking to member library staff recently we have identified two issues that may impact staff user experience with Mentor.
They are both related to the browser :
* pop-up blocker
* compatibility settings
As to your choice of browser, according to SirsiDynix the preferred browser is Internet Explorer. However, a number of our libraries have reported success using Firefox.
Lauren has created a short YouTube tutorial on updating your compatibility settings in Explorer along with how to turn off your pop-up blocker.
Here is a direct link to the YouTube : https://www.youtube.com/watch?v=ieu2ISgwRLQ&feature=youtu.be .
The tutorial is also embedded into the Mentor video page on the website as well.
https://support.swanlibraries.net/documentation/members-only/1314
If you should be experiencing any problems with Mentor, please check your settings. Please don't hesitate to call us at the SWAN support with any of your questions, 630-734-5153. If you would prefer to send us an email (screenshots are always helpful), please direct your questions and concerns to MigrationHelp(a)swanlibraries.net<mailto:MigrationHelp@swanlibraries.net> . We are working with SirsiDynix to resolve any of the issues our members are experiencing.
Have a good weekend.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
To SWAN Member Libraries:
This is a fun survey. You get to select a theme for the Enterprise OPAC we are building for your library, upload your library logo, and supply some information about your library preferences for the new catalog.
There are a number of areas of the survey we anticipate requires some discussion within your library. To assist with this discussion among your staff, the survey is enabled to allow saving in draft form and retrieving it later for completion. In case it isn't clear, there is only one submission per library.
Please complete the following survey on Enterprise by End of Business on Friday November 28th. This survey will help SWAN staff as we move forward in the building your new library catalog.
You can access the survey directly<http://fs8.formsite.com/SWANServices/form169/index.html> or by visiting the following SWAN support webpage:
https://support.swanlibraries.net/news/2014-11-06/action-required-survey-en…
SWAN is utilizing a series of surveys to collect information about your library. This is survey #4.
The sooner we are able to gather this information and begin configuring Enterprise, the sooner you will all have access to your libraries' profiles.
If we have not received a response from your library by Friday, November 28th, your Enterprise profile will be configured with the SWAN defaults.
If you have any questions, please email MigrationHelp(a)swanlibraries.net<mailto:MigrationHelp@swanlibraries.net>
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
A new batch of titles and items has been loaded.
Subject: Media On Demand 20141119
137 print titles
19 audio titles
156 titles total
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
Everyone -
Lauren has created another YouTube tutorial for all of us that focuses on the assigning of User Management rights in Mentor, along with assigning staff to a new Mentor Manager.
Have a look: https://www.youtube.com/watch?v=ZmnvuEC0ebg
If you should have any questions, don't hesitate to call. Lauren is working this evening if you should have any questions. She can be reached at 630-734-5155.
Thank you for your cooperation in getting Mentor setup at your library.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
A new batch of titles and items has been loaded.
Subject: Media On Demand 20141117
63 print titles
11 audio titles
1 video title
75 titles total
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
A new batch of titles and items has been loaded.
Search subject: eRead Illinois 20141117
1,794 print titles
Karen Bar
SWAN Bibliographic Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5138
Fax: 630.734.5056
karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info>
http://support.swanlibraries.net
Good news, everyone -
Thanks to the many libraries that have already submitted their purchase commitments, we've now established the minimum number of libraries necessary for the group discount! This is terrific news, not only because we're now guaranteed the discounted purchase price of $2500 per library, but because we can also extend our purchase commitment period into the month of December for any libraries needing a little extra time to coordinate.
If you're still on the fence about joining the EnvisionWare One-Stop 2.0 group purchase, please let me know so that we can discuss the details further. If you're currently running Millennium Express Lane in your library and have not committed to join in on the purchase, please note that this will be SWAN's only offering as a replacement self-check for the Express Lane software. When we migrate to the SirsiDynix ILS in April of 2015, the Millennium Express Lane software will no longer function. And while our libraries are certainly welcome to pursue alternative vendors for a replacement outside of this group purchase, SWAN will only be coordinating the group/discounted purchase with EnvisionWare at this time.
Thanks again to all of the libraries that are currently participating. We'll begin coordinating your invoices and installations as early as next week, based on the date you selected in your commitment form.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: Steven Schlewitt
Sent: Tuesday, October 14, 2014 10:02 AM
To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net
Subject: SWAN Self-Check Software Group Purchase
SWAN Library Administrators and Information Technology Staff:
Just a quick reminder - SWAN is currently coordinating a group purchase with EnvisionWare for the One-Stop 2.0 self-checkout software.
This software can be used to replace an existing Innovative Express Lane installation prior to our SirsiDynix migration, OR, if your library does not currently have any self-check software or if you're thinking about upgrading from your current configuration, this is a terrific opportunity to join in on the significantly discounted pricing. We already have a handful of libraries participating, but as more libraries join in, we will see even greater discounts for the entire group.
Please contact me directly if you would like additional information about the group purchase or if you're interested in participating. We're looking to collect responses from interested libraries by early November so that we can roll out the software as soon as possible.
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries:
SWAN staff are participating in a retreat today for RAILS LLSAP consortium. Many of us will be away at the Morris Area Public Library.
Printed notices will be processed and delivered as normal. We have staff present to assist with any network emergency should something arise. Please utilize the SWAN support website for all other issues (see URL below).
Refer to the Migration Memo #3 for instructions on Mentor, and use the migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> to send in your questions. We are monitoring those questions and formulating responses throughout the day today.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
Everyone -
Circulation notices for today were not run. They will be generated tomorrow and send out with the notices for tomorrow. We apologize for the delay.
Kate Boyle
Swan Member Services
630-734-5162
