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WorkFlows Offline Circulation (April 11th-13th) - FAQ

by Steven Schlewitt

SWAN Member Library Staff: To answer a few common questions about circulation using WorkFlows in offline mode, SWAN staff have created a FAQ page, accessible at the link below. https://support.swanlibraries.net/content/migration-faq#offline Remember - if you have any questions or run into any issues while using offline, SWAN support staff are in Burr Ridge and accessible at 630.734.5153 from 9-5 this Saturday and 11-5 on Sunday. Alternatively, you can email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 2 months

Encore OPAC / SWAN Catalog URLs

by Steven Schlewitt

SWAN Library Staff: Please be aware, the Encore discovery catalog (www.swanlibraries.net) has been disabled to prevent patron logins during our transition to the new SirsiDynix Symphony server. The swanlibraries.net website should now temporarily redirect to the Millennium classic catalog (catalog.swanlibraries.net) just for our days of offline. The Millennium classic catalog will remain accessible (excluding user logins) until go-live on April 14th. On April 14th, our new SirsiDynix Enterprise catalog will become available to all libraries and patrons at the catalog.swanlibraries.net address! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 2 months

a couple of more Circulation documents

by Kate Boyle

+++ Please route to appropriate personnel +++ Here we are our last day on Millennium. Member Services has a couple of gifts for you today, two new documents. These two documents are attached to the email and in addition both can be found on the SWAN website at: https://support.swanlibraries.net/content/circ-documentation . The documents can be found towards the middle of the page in the More Help Guides area under Common Tasks - "How to Collect Bills that Migrated from III with a status of Replacement/Billed" and "Processing the OnShelf Items with Holds Report ". Enjoy and have a great weekend. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

11 years, 2 months

Non SWAN RB stats March 2015

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

11 years, 2 months

Migration Memo #19: SIP2 and 3rd Party Vendor Integration

by Steven Schlewitt

SWAN Library Directors & Information Technology Staff: Please see the linked Migration Memo #19: "SIP2 and 3rd Party Vendor Integration", and route to your appropriate library and IT staff. The document is primarily to be used for reference by your designated technical staff. It details the actions to be taken by associated library vendors through the offline period and at go-live, and how your library might be affected during this transition. https://support.swanlibraries.net/system/files/Members%20Only/Migration%20M… If you have any questions about the document or encounter unexpected issues with your 3rd party vendor integration at any point in the process, please submit a ticket to the SWAN support team at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or call SWAN Support directly at 630.734.5153. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 2 months

Memo #20: Go Live Preparation

by Rebecca Malinowski

We'll be going live on Symphony Workflows in just a few days. Please review Migration Memo #20 Go Live Preparation to review procedures for this weekend, as well as go live on Tuesday, April 14th. For additional information on the migration, please see * Migration Frequently Asked Questions: https://support.swanlibraries.net/content/migration-faq * Migration Memo Archive: https://support.swanlibraries.net/content/migration-memos Please direct questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> for the fastest reply. Rebecca Malinowski SWAN Special Projects Coordinator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5157 Fax: 630.734.5056 rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info> http://support.swanlibraries.net

11 years, 2 months

Migration Memo # 18 --- Circulation update

by Kate Boyle

+++ Please Route to appropriate personnel +++ Everyone - As we approach migration weekend, I wanted to share some important news items regarding Circulation. The attached memo includes important information about updating your aliased email list to insure that you receive all your important SirsiDynix emailed reports. Included also is a list of links to new crib sheets and documentation on the SWAN website. You will find important news about CPL and Non-SWAN Reciprocal Borrowing and SirsiDynix Workflows. Reminders and updates on Circulation reports, Notice Preferences, Statistics, and Language Preferences complete the memo. If you should have any questions, please follow the instructions in the memo. Thank you for all your cooperation over the past months. It is appreciated by all the SWAN staff. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

11 years, 2 months

Update to Libraries Regarding ProPay Activation

by Aaron Skog

SWAN Libraries: The attached memo is an update to Migration Memo #16: ProPay Update. This is particularly important to the following libraries. ProPay Not Activated: Results in Gateway Error to Patrons within Enterprise 1. Calumet City 2. Downers Grove 3. Harvey Public 4. Northlake 5. Oak Park 6. Richton Park 7. Stickney 8. Summit 9. Thornton Public 10. William Leonard Aaron Skog SWAN Executive Director Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://www.railslibraries.info

11 years, 2 months

Call Number Best Practices

by Karen Bar

+++ Please Route to Appropriate Personnel +++ Hi everyone, During the final data load, any existing slashes will be stripped from all call numbers in order to support call number browsing in Symphony WorkFlows. Effective immediately at go-live: call numbers should not contain any pipes, subfields or slashes with the exception of subfield |Z that will store volume information. SWAN Symphony Cataloging documents are posted here https://support.swanlibraries.net/content/cataloging-training. These may be viewed by logging in to the support site. Please contact me with any questions. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

11 years, 2 months

Migration Memo #17: SWAN Staff Support & Communication

by Aaron Skog

To All Library Staff: Migration Memo #17 is an outline of how SWAN will support you and the communication protocol to follow. SWAN has expanded support to libraries starting Saturday April 11 through Sunday April 19. Details on how to contact SWAN for support and how we will communicate with libraries is explained in this memo. Be ready for 3 more memos! One about circulation, one about 3rd party vendors and SIP2, and details on the Circulation Offline weekend and Tuesday 4/14 go-live. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years, 2 months

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