To All Library Staff:
We have been working to resolve many problems you have experienced with holds.
Libraries checking in materials that have arrived from other libraries to fulfill a hold are definitely experiencing the worst of the problems.
As a first step to correct the problems, we need all libraries to not check-in any material transited to your library. Please set aside this material.
Check-in of your home library material should continue.
We recognize this a burdensome step for you to take. We are doing further testing, and we will keep you posted. We are hopeful we can resolve this issue before tomorrow.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
To All Library Staff:
Thank you all for the tickets and reports you sent in yesterday. Together we identified a number of issues-some affect individual libraries and users, and some had an impact across the system. Below you'll find a brief summary of those items that appeared to be system-wide.
Please continue to report issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please include specific examples with barcodes wherever possible.
Today SWAN and SirsiDynix will continue to resolve issues, and work to schedule notice reports. We will continue to send SWANcom updates throughout the day.
Thank you again, and happy tax day!
Holds: A number of holds were displaying as unavailable when they should have been available for pickup. Our first attempt at a fix reversed the problem, and all holds were displaying as available. Our second attempt seemed to resolve the issue for most users. At this point, holds should display accurately in the user account. Please report any inaccuracies to help(a)swanlibraries.net<mailto:help@swanlibraries.net>, including a brief description, the user barcode, and the item barcodes.
On Shelf Item Wizard: A number of non-holdable locations were appearing in the onshelf item wizard. We have worked to restrict these from appearing on the pick list. You may still see on order items in your lists if you are not using the on order location. The list can only be restricted by location, so items that are listed in Adult New, or Stacks, or any other regular, holdable location will appear, regardless of an "on order" call number. The wizard is ready for you to use this morning to process your pick lists. We will be scheduling this to run automatically from today into the future.
Serials: Date number in weekly periodicals is missing. This will be corrected.
Serial Call Number: Many item records for serials are pulling a call number from the bib record when no call was present in the item record. Our data loader is working to isolate those records and replace the Dewey call number from the bib record with PERIODICAL. Moving forward, each control record should list base call number as PERIODICAL.
Acquisitions: We are aware of the ACQDUMMY item IDs and investigating. They were required if no on order item record was present to link the order to the bib. As libraries receive materials, the ACQDUMMY item ID should be updated with a proper barcode. This will not be an issue moving forward, it was a byproduct of the migration.
Call Numbers: We are aware of an issue with call number poststamp (Millennium subfield f) and poststamp (Millennium subfield e). They have not all migrated properly, and we are looking into this issue.
Barcodes: A number of items appear to be missing from the catalog when searching by barcode (or checking out, placing holds, etc. by barcode). We are aware of the issue, and its cause and are working to resolve it. These items are in the catalog, and you should be able to find them using Item Search and Display or the Item Search Helper. Search by standard number or title to locate them. We will notify all libraries when the issue is resolved.
Name Order: User names in Millennium were housed in one field. Entries without punctuation (last name, first name)
Unknown Item Types: A number of item types have migrated as unknown instead of the proper item type. This is causing the items to circulate under the wrong rules. Our data loader is working on correcting this mapping.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
SirsiDynix has resolved the issues with unavailable holds displaying as available. Please check your accounts to confirm.
We have also rerun the onshelf items report to exclude locations like On Order, In Process, etc. If your Onshelf Items Wizard is open, please close it and reopen. You may now continue processing your pull lists using the Onshelf Items Wizard.
Please continue to report issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net>, being sure to include barcode examples and/or screenshots where applicable.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
Enterprise is back up and functioning.
SirsiDynix has applied a fix to prevent this specific problem from occurring.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Libraries:
We are currently having an Enterprise response issue, causing a temporary outage.
SWAN anticipated this could occur during a "delta harvest" from Symphony. We are addressing the issue and will adjust this setting.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
To all library staff:
Thank you for all of the reports we've received this morning. As a reminder to all library staff, when you are submitting tickets please describe the issue you are experiencing and include examples with user and/or item barcodes. That will help us answer your questions more quickly.
As mentioned in a previous SWANcom, we are aware that there are a number of issues with holds, and resolving those is our top priority. Our data loader is currently running a script to correct the available/unavailable holds discrepencies. We will notify all libraries when the script is complete and the issue is resolved. We anticipate this could take another 2 hours to resolve.
Please continue to hold off processing your pick list, and if you have not already checked in your delivery, please wait until this issue is resolved. Minimizing check-ins at this point will help speed the process and reduce the possibility of errors.
Thank you again for your patience as we work out the kinks in our new system.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
We are postponing the scheduled 11 AM restart. Our data loader is currently working on resolution to the holds issues we are experiencing.
Thank you to everyone who has reported issues this morning. We are aware that hold availability is not displaying properly and are working on a resolution. It is currently our top priority. Once this issue is resolved, we will send out a SWANcom and reschedule the planned restart.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
Please stop processing pull list items temporarily. Our data loader is working to resolve a number of the issues that have been reported with holds, and the volume of holds being checked in is interfering with is work.
We will let you know as soon as we're cleared to process holds again. Thank you for your patience as we work to resolve these issues.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
A number of errors have been reported regarding the pull list. We have taken steps to correct them, and will rerun the list as soon as possible. However, our data loader is currently making corrections to some holds information, so we need to wait for that process to complete. We will send a SWANcom when the pull list has been refreshed with corrected information.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
In order to facilitate configuration changes that will take place throughout the day, we are scheduling system restarts at 11 AM and 4 PM. At those times, all workstations will briefly lose their connections to Workflows. Each outage should be momentary-users may log back in after closing and reopening Workflows when prompted.
Ideally, these will be the only restarts during operating hours today. However, if any critical issues are discovered, we may need to change the schedule. We will alert staff to any changes to this plan via SWANcom.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski(a)railslibraries.info<mailto:rebecca.malinowski@railslibraries.info>
http://support.swanlibraries.net
