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SWAN Marketing Materials: Press Release Template and Elevator Speech

by Brande Redfield

Hello Member Libraries, We have two new marketing tools available for you, created via collaboration through the SWAN PR & Marketing Committee. These docs are attached to the email in Word format. If you'd prefer a different format, just email me and I can convert them. Elevator Speech: This is a concise way to capture what this migration means to SWAN and our membership. Imagine being asked to describe the migration quickly, while being stuck in an elevator with someone who has asked you. This tool is helpful to share with all staff, so that they can familiarize themselves with the basics of the migration and better communicate it quickly and efficiently to patrons that ask. Press Release Template: This is a draft copy of a sample press release, and can be used for community flyers, local newspapers, or wherever else you see fit. This can get you started and be adapted by your own PR team, or be used as is (just substitute in your own library name where indicated) to let your communities know a bit more about what to expect in the coming months (and generate excitement)! We hope that you find these tools useful as a starter. We will be following up next week with our first edition of our PR newsletter (for staff), and in a few weeks with our first patron bookmark. As always, we welcome any suggestions, comments, or questions about SWAN marketing! Thank you, Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

Ecommerce Enrollment - Application Due 2/23

by Brande Redfield

SWAN Directors and Administrators, As noted at today's Committee of the Whole meeting and in Migration Memo #5, today we have mailed to you a packet containing all necessary components to enroll with SirsiDynix BLUECloud Commerce and ProPay. The due date for completion and return of this application is Monday, February 23rd by 5pm CST. This packet contains an introduction letter with instructions on how to complete the enclosed application, including the statistics specific to your library that you will need. It also includes a pre-addressed, stamped envelope for return of this application to SWAN. We will not be opening the applications but sending them directly on for processing. However, we need to tally the receipt of these applications to ensure 100% compliance. For more information, please refer to Migration Memo#5, located here: https://support.swanlibraries.net/system/files/Members%20Only/Migration%20M… If you have any additional questions, feel free to email Aaron or I. Thank you! Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

Update 3: Issue with Millennium Indexing

by Dave Pacin

First, thanks to all those who reported issues and examples! Second, Innovative has run the re-indexing again. The records I have all seem to work. Once again, please report any further issues with index searching and provide examples if you can. Thanks again for your patience! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

SWAN Committee of the Whole Meeting: Agenda for 1/13/15

by Brande Redfield

SWAN Member Libraries: The next 2015 SWAN Committee of the Whole meeting agenda for Tuesday, January 13th at Burr Ridge can now be found online here: https://support.swanlibraries.net/sites/default/files/meeting/2015-01-13/ag… At this meeting we will be going over a proposed FY16 Budget and provide an ILS Migration Update. We hope to see you there! Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

Migration Memo #5: Ecommerce Online Payment Enrollment

by Aaron Skog

SWAN Library Directors/Administrators: This migration memo pertains to the transition of the existing online payment system for patrons within WebPAC, over to the new catalog Enterprise which will go live on April 14, 2015. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

Update 2: Issue with Millennium Indexing

by Dave Pacin

Innovative's re-indexing process has completed. Please report any continuing issues with ISN, call number or keyword searching. Thanks for your patience! Dave Pacin SWAN Support Specialist 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5151 Fax: 630.734.5056 dave.pacin(a)railslibraries.info<mailto:dave.pacin@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

Update: Issues with Millennium Indexing

by Karen Bar

Innovative has just updated SWAN on progress. They began running a process to fix these issues this morning. Issues were reported with ISN, call number and keyword searching. The process is still running at this time but it is anticipated that it will be complete today. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

Issues with Millennium indexing

by Karen Bar

There have been issues reported with ISN, call number and keyword searching. A high priority ticket has been opened with Innovative. It has been noted by at least one library that this is apparently affecting Quick Click ordering by creating duplicate records. We will share more information as it becomes available. Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 3 months

YTDCirc/LYRCirc

by Renee Clanton

Please route to appropriate staff. As we have done in previous years, the YTDCirc and LYRCirc fields in the item records will be updated this Friday, January 2, 2015. The YTDCirc count will be moved to the LYRCirc field and the YTDCirc field will be reset to 0. The LYRCirc is not a running total but is a reflection of the 2014 circulation for that item. Please contact me with any questions you may have. Renee Clanton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://support.swanlibraries.net

10 years, 4 months

December 2014 Batch Item Deletions

by Karen Bar

Hi everyone, The Items Deletion Report will be run on the last week day of the month, December 31, 2014. This report will capture the December 2014 information for central items deletion. If your library collects items deletion statistics, run your usual statistics reports by end of day 12/30/14. The actual process of deleting these December 2014 item records from the system will be run on 1/5/15. Please contact me if you have any questions. Happy holidays! Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

10 years, 4 months

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