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3022 discussions

by Helen Pinder

----Please route to appropriate staff---- The July Quarterly Billing is complete and the invoices and checks will be mailed later this month from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/072…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics Shared Reports. You will note that the July Billing does not include any credits or debits for Unpaid Lost library material. This is due to the August, 2017 Circ Policy<https://support.swanlibraries.net/system/files/Members%20Only/Circulation%2…> revision Section 4.g: "Reimbursement for non-returned lost materials will be 365 days after due date and processed on a quarterly basis." Which effectively postpones reimbursement for these types of lost items until October, 2018. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Updated documentation<https://support.swanlibraries.net/system/files/Members%20Only/Reciprocal%20…> is now available to advise libraries what to do with these reports. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

Terminating 9 PM Hold Pickup Notices Run Effective 7/16

by webmaster＠swanlibraries.net

7 years, 5 months

Intermittent Search Errors in WorkFlows - Monday, July 16

by webmaster＠swanlibraries.net

7 years, 5 months

SWANx18 Conference Schedule Now Available!

by Brande Overbey

Hello SWAN Member Libraries, We are excited to announce that the schedule for this year's SWANstravaganza Conference, including breakout sessions, is now available for you at: https://support.swanlibraries.net/news/2018-07-16/swanx18-conference-schedu… If you haven't registered for SWANstravaganza yet, we have a wonderful day planned for you! Hop over to https://swanx18.eventbrite.com to check it out and register. Registration is open until August 3rd. Invoicing options are available on the payments screen, and you may purchase up to 10 tickets at once. If you have any questions or need special accommodations, feel free to email or call me directly. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 5 months

Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 5 months

Blue Island Closed 7/12 - Reopens on Friday 7/13

by webmaster＠swanlibraries.net

7 years, 5 months

Intermittent Enterprise Outages

by webmaster＠swanlibraries.net

7 years, 5 months

Enterprise Outage 7/11

by Aaron Skog

There is an outage that began around 1:00pm. SWAN staff are on the phone with SirsiDynix support. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

Blue Island Closed 7/10-7/11

by webmaster＠swanlibraries.net

7 years, 5 months

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