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Mobile Circ - Do Not use for processing holds

by webmaster＠swanlibraries.net

7 years, 2 months

SWAN Symphony Reports, Acquisitions, and the "New Normal"

by Aaron Skog

SWAN Libraries, The addition of our 19 new libraries increased the demand on our Symphony Reports system. This was largely expected, but I want to outline some of the steps we are taking, and to assure our libraries that the longer queues for reports is something we are working on behind the scenes to address. 1. We have worked to ensure that use of Symphony Reports as a statistical tool will be met through BLUEcloud Analytics. We are holding open labs for the new member libraries to get the reports they need scheduled in Analytics. 2. Acquisitions libraries in SWAN increased from 15 to 27, which has put the use of the X12 report into wider use. This report when run is queuing up and waiting behind other reports. We are looking at ways we can cut back on the delays. 3. SWAN libraries relying on Symphony Reports for specific statistics will be provided opportunities to transition to Analytics, but this will require us to set a deadline at some stage. Some reports can only run in Symphony, but the majority have an equivalent in Analytics. 4. SWAN's notices for automated phone, text, email, and print are running at times throughout the day, so we are examining this configuration to see if we can compress the length of time they run. The goal we have is to see what our "new normal" will be with the expansion of our membership. Many libraries within the 19 delayed processing orders during the technical services freeze, so please bear with us while we work to determine if there is a temporary demand, or a new normal. For reference, this is posted on our SWAN support website: https://support.swanlibraries.net/news/2018-05-10/swan-symphony-reports-acq… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 2 months

List Items in Transit for 10-30 days ago Paged By Transiting Library

by "Distribution Services"

7 years, 2 months

Process Clean Hold Shelf before Searching/Processing Pull List

by webmaster＠swanlibraries.net

7 years, 2 months

List Items in Transit for 10-30 days ago Paged By Item Library

by "Distribution Services"

7 years, 2 months

2018 OCLC Agreements, and SLUI Meeting on 5/17

by Aaron Skog

SWAN Libraries, I wanted to share with you two information items today. First, your OCLC annual agreements: we are receiving some inquiries on this topic, so I have posted some information on the SWAN support site. This will help new library directors and new SWAN members. https://support.swanlibraries.net/news/2018-05-09/oclc-agreement-swan-libra… Second, the SirsiDynix Libraries of Illinois Users Group (SLUI) will hold its Spring Meeting at St Charles Public Library on May 17 at 9:15am. The meeting agenda and topics are on the RAILS event, and you will need to register via the Eventbrite link from the RAILS event below. https://www.railslibraries.info/events/146623 SLUI is always a great opportunity to meet with other libraries, not just SWAN libraries, and share ideas. This Spring Meeting is *free* so take a look! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 2 months

*Resolved* Intermittent Server Load Issues / Runaway Harvest on 5/8

by Steven Schlewitt

SWAN Member Library Staff: The server load average has leveled off and you're clear to log back in to the WorkFlows server. We're still working to determine the root cause of the issue, but expect the server should remain stable for the remainder of the day. We'll send additional SWANcoms should any further issues arise. Thank you for your patience as we worked through the issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, May 8, 2018 11:15 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Intermittent Server Load Issues / Runaway Harvest on 5/8 SWAN Member Library Staff: We're currently investigating an intermittent high load average on the Symphony/WorkFlows server and drops to the WorkFlows connection. This appears to be relating to a runaway harvest process. We'll send any news on the matter as soon as it becomes available. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

7 years, 2 months

Intermittent Server Load Issues / Runaway Harvest on 5/8

by Steven Schlewitt

SWAN Member Library Staff: We're currently investigating an intermittent high load average on the Symphony/WorkFlows server and drops to the WorkFlows connection. This appears to be relating to a runaway harvest process. We'll send any news on the matter as soon as it becomes available. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

7 years, 2 months

Enterprise Delta Harvests Suspended

by webmaster＠swanlibraries.net

7 years, 2 months

REMINDER: Cataloging Freeze Today, May 6th

by Joseph Miller

SWAN Libraries- The full cataloging freeze is now in effect. Please refer to the support site<https://support.swanlibraries.net/news/2018-05-03/all-swan-full-cataloging-…> for specific information about what actions and wizards are impacted by this freeze. You may resume cataloging functions as normal tomorrow. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 2 months

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