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Transiting Library - List Items in Transit for 10-30 days
by "Distribution Services" 26 Jul '18

26 Jul '18

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Stickney-Forest View phones back up
by Dawne Tortorella 25 Jul '18

25 Jul '18

Good news - Phone service at the Stickney-Forest View Public Library District has been restored.

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Stickney-Forest View phone service down
by Dawne Tortorella 25 Jul '18

25 Jul '18

Phone service at the Stickney-Forest View Public Library District is currently down. We will send another announcement when we hear service is restored.

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Transiting Library - List Items in Transit for 10-30 days
by "Distribution Services" 19 Jul '18

19 Jul '18

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Item Library - List Items in Transit for 10-30 days
by "Distribution Services" 19 Jul '18

19 Jul '18

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Reminder: Two SWAN Strategic Planning Meetings, 8/1 and 8/2
by Aaron Skog 18 Jul '18

18 Jul '18

SWAN Library Directors & Administrators, SWAN is creating a 5-year strategic plan for the organization. Two membership "town hall" meetings will take place. These will be facilitated by Constulting Within Reach. We invite you all to register, attend, and share your thoughts on library trends, community needs, and what you think SWAN should focus on over the next 5 years. We encourage you to register via L2. *Wednesday, August 1 at Tinley Park Public Library at 1:30 p.m. in the large library meeting room located on the first floor.* https://www.librarylearning.info/events/?eventID=27427 *Thursday, August 2 at Oak Brook Public Library at 10:00 a.m. in the library meeting room.* https://www.librarylearning.info/events/?eventID=27428 Curtis Chang from Consulting Within Reach will facilitate each 90 minute session with questions and discussion. Please note: Initially we thought that SWAN would provide live streaming for these town hall meetings, but these will only be for library directors to attend in person. No SWAN staff will be present at these meetings. If you have questions, please reach out to me directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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ESS closed 7/20
by Lauren Levaggi 17 Jul '18

17 Jul '18

SWAN Libraries - The Eisenhower Public Library will be closed all day on Friday, July 20, 2018 for a Staff Inservice Day. The Library will reopen on Saturday morning at 9:00 am.

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July Quarterly Billing Available
by Helen Pinder 17 Jul '18

17 Jul '18

----Please route to appropriate staff---- The July Quarterly Billing is complete and the invoices and checks will be mailed later this month from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/072…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics Shared Reports. You will note that the July Billing does not include any credits or debits for Unpaid Lost library material. This is due to the August, 2017 Circ Policy<https://support.swanlibraries.net/system/files/Members%20Only/Circulation%2…> revision Section 4.g: "Reimbursement for non-returned lost materials will be 365 days after due date and processed on a quarterly basis." Which effectively postpones reimbursement for these types of lost items until October, 2018. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Updated documentation<https://support.swanlibraries.net/system/files/Members%20Only/Reciprocal%20…> is now available to advise libraries what to do with these reports. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Terminating 9 PM Hold Pickup Notices Run Effective 7/16
by webmaster＠swanlibraries.net 16 Jul '18

16 Jul '18

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Intermittent Search Errors in WorkFlows - Monday, July 16
by webmaster＠swanlibraries.net 16 Jul '18

16 Jul '18

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