- SWANcom - swanlibraries.net

*RESOLVED* Symphony/WorkFlows search issues on 7/5
by Ian Nosek 06 Jul '18

06 Jul '18

SWAN Member Library Staff: It appears that last night’s overnight maintenance reports have resolved the issues that we were experiencing with searching and the subsequent error messages throughout the day on Thursday, July 5. Please notify us ASAP if you encounter any further search issues today. Thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Thursday, July 5, 2018 3:56 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] *Update* Symphony/WorkFlows search issues on 7/5 Importance: High SWAN Member Library Staff: The Symphony/WorkFlows server is back online and available for access, so please sign in at your earliest convenience. We are not anticipating any further downtime this evening. We are continuing to see some searching issues, however. These search issues seem to primarily impact searches by ISBN in the WorkFlows client. We’ve investigated the issue with SirsiDynix support and believe it should be resolved with tonight’s regularly scheduled overnight maintenance reports. We’ll send additional news via SWANcom/support post as updates become available. Thank you for your continued patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Thursday, July 5, 2018 2:43 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] *Important* Symphony/WorkFlows going Offline to troubleshoot search issues on 7/5 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* Symphony/WorkFlows going Offline to troubleshoot search issues on 7/5 07/05/2018 - 14:43 - by Steven Schlewitt SWAN Member Library Staff: Due to sporadic search issues that have been occurring throughout the day, we’ve decided to take the Symphony/WorkFlows server offline for a few minutes for further troubleshooting. We’ll be performing a restart of the server at 3:00pm today. We expect this outage will only last a few minutes, but please use WorkFlows in Offline mode until we send an all-clear follow-up message via SWANcom/support post. This brief outage will impact the following services: Symphony: - WorkFlows client - SIP2 connected hardware (AMH, self-check) - SIP2 connected library software (PC reservation, print release) Symphony Web Services and External Authentication Services: - Enterprise My Account functions (including payments) - Enterprise material availability - Digital media/eRC/reference databases - BookMyne - MobileCirc Thank you for your patience as we troubleshoot this issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-07-05/important-symphonyworkflo…

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BLUEcloud data for June - clarification
by Dawne Tortorella 06 Jul '18

06 Jul '18

I've received some questions about when the June BLUEcloud Analytics data was fully harvested and processed. From our tracking, June data was available on July 2nd. So if you ran month-end reports earlier this week, data from June 30th was available earlier and your reports should accurately reflect activity. Dawne Tortorella Assistant Director dawne(a)swanlibraries.net<mailto:dawne@swanlibraries.net> * (630)326-7995 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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BLUEcloud Analytics Update & Training
by webmaster＠swanlibraries.net 06 Jul '18

06 Jul '18

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**UPDATED** Call Numbers Changed in Tuesday's Batchload
by Scott Brandwein 05 Jul '18

05 Jul '18

We have generated the necessary fix for the call number issue that has affected some serial and on-order records. With the current technical issues we are experiencing, however, we will not be running these changes until tomorrow (Friday) morning. The fix is expected to affect 52,000 items, after which we will assess whether further work is required. Again, thank you all for your patience while we resolve this. Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * (630)326-7455 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Update* Symphony/WorkFlows search issues on 7/5
by Steven Schlewitt 05 Jul '18

05 Jul '18

SWAN Member Library Staff: The Symphony/WorkFlows server is back online and available for access, so please sign in at your earliest convenience. We are not anticipating any further downtime this evening. We are continuing to see some searching issues, however. These search issues seem to primarily impact searches by ISBN in the WorkFlows client. We’ve investigated the issue with SirsiDynix support and believe it should be resolved with tonight’s regularly scheduled overnight maintenance reports. We’ll send additional news via SWANcom/support post as updates become available. Thank you for your continued patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Thursday, July 5, 2018 2:43 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Important* Symphony/WorkFlows going Offline to troubleshoot search issues on 7/5 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ *Important* Symphony/WorkFlows going Offline to troubleshoot search issues on 7/5 07/05/2018 - 14:43 - by Steven Schlewitt SWAN Member Library Staff: Due to sporadic search issues that have been occurring throughout the day, we’ve decided to take the Symphony/WorkFlows server offline for a few minutes for further troubleshooting. We’ll be performing a restart of the server at 3:00pm today. We expect this outage will only last a few minutes, but please use WorkFlows in Offline mode until we send an all-clear follow-up message via SWANcom/support post. This brief outage will impact the following services: Symphony: - WorkFlows client - SIP2 connected hardware (AMH, self-check) - SIP2 connected library software (PC reservation, print release) Symphony Web Services and External Authentication Services: - Enterprise My Account functions (including payments) - Enterprise material availability - Digital media/eRC/reference databases - BookMyne - MobileCirc Thank you for your patience as we troubleshoot this issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-07-05/important-symphonyworkflo…

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*Important* Symphony/WorkFlows going Offline to troubleshoot search issues on 7/5
by webmaster＠swanlibraries.net 05 Jul '18

05 Jul '18

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Transiting Library - List Items in Transit for 10-30 days
by "Distribution Services" 05 Jul '18

05 Jul '18

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Item Library - List Items in Transit for 10-30 days
by "Distribution Services" 05 Jul '18

05 Jul '18

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**KNOWN ISSUE** Call Numbers Changed in Tuesday's Batchload
by webmaster＠swanlibraries.net 05 Jul '18

05 Jul '18

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*Concluded* Scheduled Maintenance & System Downtime on July 4th
by Steven Schlewitt 04 Jul '18

04 Jul '18

SWAN Member Libraries and Information Technology Staff: The scheduled database maintenance has concluded successfully. Staff will be able to resume normal operations beginning tomorrow (7/5). Thanks for everyone’s patience throughout the holiday! -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, July 3, 2018 8:28 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net>; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net> Subject: *Reminder* Scheduled Maintenance & System Downtime on July 4th Importance: High SWAN Member Libraries and Informtion Technology Staff: Tonight at 9pm we’ll begin our system maintenance. As a reminder, the Symphony server will be unavailable throughout the July 4th holiday. For additional information on the services impacted, please refer to the support post below. https://support.swanlibraries.net/news/2018-06-29/scheduled-maintenance-sys… We’ll send an additional SWANcom as soon as the maintenance concludes, which we expect should be sometime late in the evening on July 4th. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Friday, June 29, 2018 9:37 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: *Correction* Scheduled Maintenance & System Downtime on July 4th Just a quick correction – the downtime is expected to begin around 9pm on July 3rd, not 8pm as previously stated. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Friday, June 29, 2018 9:07 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Scheduled Maintenance & System Downtime on July 4th Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Scheduled Maintenance & System Downtime on July 4th 06/29/2018 - 09:06 - by Steven Schlewitt SWAN Member Libraries and Information Technology Staff: Beginning late in the evening of July 3rd and throughout the day on July 4th, SWAN will be performing database maintenance on our Symphony server to incorporate new bibliographic updates from MARCIVE. This maintenance will require rebuilding the full catalog index and committing the changes back to the database, a process that can take up to 24 hours. During this time, there will be no access to Symphony WorkFlows or SIP2-connected hardware. Other external services may experience brief outages during this time, but access to digital media, reference databases, and Enterprise should remain largely accessible. The work MARCIVE is doing for us has two major aspects: authority control and bibliographic enhancement. Our entire bibliographic database has been analyzed for access points, and we will receive a fresh batch of name, title, and subject authority records to reflect our combined collection. We are also taking this opportunity to begin collecting authority records for genre terms and medical subject headings (MeSH), which were not previously part of our database. The bibliographic enhancement includes many small fixes to various fields, but the most compelling of these are: 1. Updated Access Points -- Previously, when name, title, and subject authority headings changed, we would receive updated authority records, but our bibliographic records would not be reflect the new headings. These headings are now being converted to their authoritative forms, which should enhance the searching experience in both WorkFlows and Enterprise. 2. RDA Conversion -- We are also updating all records cataloged according to older rulesets to the current RDA standard. For now changes will be mostly cosmetic for a more uniform user experience, but this conversion opens doors for us to use our database in new ways going forward. Please note that this new bibliographic processing is also a part of our continuing MARCIVE service, and all newly-cataloged records will receive the same treatment. Therefore, it is not necessary to change your copy cataloging workflow in any way. As this process requires considerable changes to the Symphony database indexes, some server downtime is required, which will affect most Symphony services. Please see the list below for the specific services impacted. - Symphony ILS Services – Complete outage after library close Tuesday evening (7/3) through Wednesday (7/4). These services include: * WorkFlows (staff working on the holiday must use Offline mode for checkout; no check-ins please) * SIP2 connected hardware (AMH, self-check) * SIP2 connected library software (PC reservation, print release) - Symphony Web Services and External Authentication Services – Intermittent outages late Tuesday evening (7/3) through Wednesday (7/4) that will impact the following services: * Enterprise My Account functions (including payments) * Enterprise material availability * Digital media/eRC/reference databases * BookMyne * MobileCirc - BLUEcloud Analytics harvests will be suspended from July 4th (early morning) until July 6th (early morning) while the rebuild runs. The BLUEcloud Analytics system will be available, but the July 3rd-July 5th transactions will be delayed in loading. - Important Note: We know that some libraries have staff process items from the book drops on holidays – please know that the system will not be available for checking in those items. Please also refrain from using WorkFlows Offline mode to check in these items, as the items will not process correctly This downtime will begin Tuesday, July 3rd at approximately 8:00 p.m. and run through Wednesday evening. SWAN will send a follow-up message when the database maintenance has completed and staff can resume normal work practices. We anticipate the system to be available before business hours on Thursday, July 5th. We'll also be posting a banner on Enterprise to inform our patrons of the potential for intermittent outages. Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the upcoming system maintenance. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-06-29/scheduled-maintenance-sys…

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