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3035 discussions

Clarification of ILS Services Offline 4/30-5/1

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We've received a few questions about available services this morning, specifically with regard to PC Reservation, MyPC, and Room Reservation tools. To clarify, for the current 78 SWAN libraries, any services internal to the library that connect over SIP2, such as PC Reservation, MyPC, self-checkout, AMH and some payment services will be unavailable today during the database rebuild. External services that connect over Web Services or vendor-based SIP2 connections, such as room reservation, electronic media, and database services should remain mostly accessible with only intermittent outages. New 19 libraries will have slightly different availability. For the full list of available services for both the new 19 and current 78 libraries, please refer to the link below. https://support.swanlibraries.net/content/offline-service-availability Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

7 years, 9 months

Reminder: All SWAN Libraries Offline Today, Apr 30

by Aaron Skog

SWAN Libraries, The 78 libraries and 19 new libraries are all offline today. SWAN staff can be reached between 8am - 10pm today at help(a)swanlibraries.net<mailto:help@swanlibraries.net> or 844-792-6542 PRESS 0 should you require assistance. Please refer to this SWAN Support Site post for the "Offline Mode Guide" and the Patron Lookup Tool we created for all libraries. https://support.swanlibraries.net/news/2018-04-27/427-update-current-78-swa… For library staff in our 19 new libraries: everyone subscribed to our New 19 News, your email addresses have now been imported into the SWANcom list. We will continue to send out communication via both lists. For reference, anyone can sign up for the SWANcom email list here: http://list.railslibraries.info/cgi-bin/mailman/listinfo/swancom The data from LINC and MAGIC was completed last night. All search indexes are rebuilding. We will soon be 97 strong! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

4/27/2018 Migration Weekend Update

by Joseph Miller

SWAN Libraries- As we head into migration weekend, we want to provide a succinct recap of offline: * Most importantly: * Offline for current SWAN libraries is Monday, April 30 * Offline for New 19 libraries is Saturday, April 28 through Tuesday, May 1 * During this time, Symphony will be down, and you will operate in Offline Circ mode * Use our Patron Lookup Tool<https://support.swanlibraries.net/content/patron-lookup> to search patrons during this time * Some Enterprise functions will be unavailable during this time (see below) * BLUEcloud Analytics harvests will be suspended until May 2, so be aware that your statistics for this weekend will be incorrect until the harvests catch up * We will send the "all-clear" via SWANcom The list of services available/unavailable in Enterprise are as follows Available: * Search catalog * Search eRC - eBooks from Overdrive, Baker & Tayler, etc. * Use services that rely on authentication (e.g. PC reservations, event authentication) Unavailable: * Place holds * Update personal information * Make bill payments * Renew items * My Account will not reflect offline checkouts Any questions should be directed to the SWAN Help Desk (help(a)swanlibraries.net<mailto:help@swanlibraries.net>).

7 years, 9 months

FPD closed 4/30

by Lauren Levaggi

SWAN Libraries - The Franklin Park Public Library will be closed on Monday, April 30, 2018, for a staff development day.

7 years, 9 months

Brief Enterprise Disruption at 11:45am Friday 4/27

by Aaron Skog

SWAN Libraries, We will restart our Enterprise for the entire consortium at 11:45am today. We apologize for the brief disruption-it should only last a 5 minutes or so. Please refer to the SWAN Support website for any additional details: https://support.swanlibraries.net/ This Enterprise restart is related to ongoing data harvests that periodically require us to intervene. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

SWAN Open Position: Electronic Resources Consultant

by Brande Overbey

Hello SWAN Libraries, We have an open position on the SWAN team for an Electronic Resources Coordinator, a newly created role. If you know anyone who may be a good fit for our team, our posting and additional details about working for SWAN can be found here: https://www.swanlibraries.net/about-us/careers/ Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

In Transit Shelf Check Report by Item Library

by "Distribution Services"

7 years, 9 months

In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

7 years, 9 months

SHS open 4/26

by Lauren Levaggi

SWAN Libraries - The South Holland Public Library will be open regular hours on Thursday, April 26th from 10 am 9 pm. Their elevator project was completed ahead of schedule.

7 years, 9 months

New Hold Features

by webmaster＠swanlibraries.net

7 years, 9 months

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