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by vickie＠swanlibraries.net

From the SWAN Support Website: As you may have heard we recently found out libraries should be completing their Clean Hold Shelf report before beginning to process their Onshelf Items list (pull list). In our ongoing mission to minimize issues with holds we will be running the Clean Hold Shelf report for all libraries centrally and will no longer offer the opportunity to libraries to schedule or run them on their own through the REPORT login. This change will take affect Tuesday, June 5. The centrally run report runs at 7am, Monday through Friday, and is delivered to the generic email address for each library. If you have used the REPORT login to setup your own Clean Hold Shelf report, or use the REPORT login to run your report manually every day, please be advised the scheduled reports will be removed and you will no longer be able to run them manually. If you had been running them on your own you will no longer receive an email if there are no holds to be pulled from your hold shelf. Please have your director use the Edit Aliased Email webform on the SWAN Support Site to ensure you receive your report. You are limited to 3 aliased emails per library so SWAN recommends using a circulation department email address, if your library has one, to make sure all staff responsible for processing the report will have access to it. Each SWAN library is required to fully process their Clean Hold Shelf report Monday through Friday and will be included in the centrally run report Monday through Friday. Please open a support ticket if you would also like to be included in the weekend report. Originally posted at: https://support.swanlibraries.net/news/2018-05-31/changes-clean-hold-shelf-…

8 years, 2 months

Notices for Holds Cancelled by Library Staff or Patrons Suspended

by webmaster＠swanlibraries.net

8 years, 2 months

Enterprise Issues Related to Deduplication

by webmaster＠swanlibraries.net

8 years, 2 months

Deduplication Update

by webmaster＠swanlibraries.net

8 years, 2 months

*CONCLUDED* Database Maintenance Begins Sunday Evening (5/27) - System Downtime

by Ian Nosek

SWAN Member Library and Information Technology Staff: Database maintenance has concluded successfully. This rebuild has finalized the deduplication process. Staff will be able to resume normal operations beginning tomorrow. Thanks for everyone’s patience throughout the weekend! Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Ian Nosek Sent: Sunday, May 27, 2018 7:44 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net> Subject: *Reminder* Database Maintenance Begins Sunday Evening (5/27) - System Downtime SWAN Member Library and Information Technology Staff: System maintenance is underway. All Symphony WorkFlows functions and internal SIP2 connections will be unavailable during the duration of the maintenance window. There may be brief external service disruptions this evening, but we expect access to external vendors to remain largely available. For further details, please refer to the full notice below. We will notify everyone when system maintenance has concluded and all services are once again available. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Friday, May 25, 2018 10:01 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Database Maintenance Begins Sunday Evening (5/27) - System Downtime Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Database Maintenance Begins Sunday Evening (5/27) - System Downtime 05/25/2018 - 10:00 - by Ian Nosek SWAN Member Library and Information Technology Staff: This holiday weekend, beginning Sunday evening, May 27 through Monday, May 28, SWAN will be performing database maintenance on our Symphony Server to finalize the deduplication process. This maintenance will be rebuilding the full cataloging index and will commit the changes made during the deduplication process that began on May 18. During this time, there will be no access to Symphony WorkFlows or SIP2 connected hardware. Other external systems may experience brief outages during this time, but access to digital media, reference databases and Enterprise should remain largely accessible. Click "Read more" below for the services affected. This process requires SWAN to rebuild the Symphony database indexes, which requires server downtime and will affect most Symphony services intermittently. Please see the list below for the specific services affected: - Symphony Server functions - Unavailable Sunday evening through Monday. * WorkFlows (staff must use Offline mode for checkout; no check-ins please) * SIP2 connected hardware (AMH, self-check) - Symphony Web Services functions - Intermittent availability Sunday evening through Monday. * Enterprise My Account functions (including payments) * Enterprise material availability * Digital media/eRC/reference databases * BookMyne This downtime will begin Sunday, May 27 at approximately 6:30 p.m. and run through Monday evening. SWAN will send a follow-up message when the database maintenance has completed and staff can resume normal work practices. We anticipate the system to be available before business hours on Tuesday, May 29. Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the approaching system maintenance. Thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> ________________________________ Source URL: https://support.swanlibraries.net/news/2018-05-25/database-maintenance-begi…

8 years, 2 months

*Reminder* Database Maintenance Begins Sunday Evening (5/27) - System Downtime

by Ian Nosek

SWAN Member Library and Information Technology Staff: System maintenance is underway. All Symphony WorkFlows functions and internal SIP2 connections will be unavailable during the duration of the maintenance window. There may be brief external service disruptions this evening, but we expect access to external vendors to remain largely available. For further details, please refer to the full notice below. We will notify everyone when system maintenance has concluded and all services are once again available. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, May 25, 2018 10:01 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Database Maintenance Begins Sunday Evening (5/27) - System Downtime Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Database Maintenance Begins Sunday Evening (5/27) - System Downtime 05/25/2018 - 10:00 - by Ian Nosek SWAN Member Library and Information Technology Staff: This holiday weekend, beginning Sunday evening, May 27 through Monday, May 28, SWAN will be performing database maintenance on our Symphony Server to finalize the deduplication process. This maintenance will be rebuilding the full cataloging index and will commit the changes made during the deduplication process that began on May 18. During this time, there will be no access to Symphony WorkFlows or SIP2 connected hardware. Other external systems may experience brief outages during this time, but access to digital media, reference databases and Enterprise should remain largely accessible. Click "Read more" below for the services affected. This process requires SWAN to rebuild the Symphony database indexes, which requires server downtime and will affect most Symphony services intermittently. Please see the list below for the specific services affected: - Symphony Server functions - Unavailable Sunday evening through Monday. * WorkFlows (staff must use Offline mode for checkout; no check-ins please) * SIP2 connected hardware (AMH, self-check) - Symphony Web Services functions - Intermittent availability Sunday evening through Monday. * Enterprise My Account functions (including payments) * Enterprise material availability * Digital media/eRC/reference databases * BookMyne This downtime will begin Sunday, May 27 at approximately 6:30 p.m. and run through Monday evening. SWAN will send a follow-up message when the database maintenance has completed and staff can resume normal work practices. We anticipate the system to be available before business hours on Tuesday, May 29. Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the approaching system maintenance. Thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> ________________________________ Source URL: https://support.swanlibraries.net/news/2018-05-25/database-maintenance-begi…

8 years, 2 months

**RESOVED** Long-Running Maintenance Report - 5/27

by Ian Nosek

SWAN Member Library and Information Technology Staff: The long-running ADUText report has concluded, however, due to the timeframe in which this report ran, we did need to suspend our ADUUser report, so it’s possible that users added on Saturday may not be fully searchable. These users will show up via barcode number. The regularly scheduled morning reports are beginning to run though, but we will be seeing a delay in reports throughout the day. We ask that staff refrain from running any non-critical reports until the system has had some time to catch up. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Sunday, May 27, 2018 10:38 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Long-Running Maintenance Report - 5/27 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Long-Running Maintenance Report - 5/27 05/27/2018 - 10:37 - by Ian Nosek SWAN Member Library and Information Technology Staff: We’re currently seeing a long-running maintenance report, “ADUText” that is delaying the start of the normally scheduled reports. If this report runs into library hours this afternoon, you may also encounter ‘locked’ item records or ‘headings need to be indexed’ errors. If possible, please avoid submitting unnecessary reports today so we’re able to catch up with our report schedule this afternoon. We will send notice once this maintenance report concludes. Thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> ________________________________ Source URL: https://support.swanlibraries.net/news/2018-05-27/long-running-maintenance-…

8 years, 2 months

Long-Running Maintenance Report - 5/27

by webmaster＠swanlibraries.net

8 years, 2 months

CTS closed 5/26

by Lauren Levaggi

SWAN Libraries - The Crete Public Library will be closed on Saturday, May 26th due to no air conditioning. Regular hours to (hopefully) resume on Tuesday, May 29th.

8 years, 2 months

Database Maintenance Begins Sunday Evening (5/27) - System Downtime

by webmaster＠swanlibraries.net

8 years, 2 months

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