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*Resolved* Intermittent Server Load Issues / Runaway Harvest on 5/8

by Steven Schlewitt

SWAN Member Library Staff: The server load average has leveled off and you're clear to log back in to the WorkFlows server. We're still working to determine the root cause of the issue, but expect the server should remain stable for the remainder of the day. We'll send additional SWANcoms should any further issues arise. Thank you for your patience as we worked through the issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, May 8, 2018 11:15 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: Intermittent Server Load Issues / Runaway Harvest on 5/8 SWAN Member Library Staff: We're currently investigating an intermittent high load average on the Symphony/WorkFlows server and drops to the WorkFlows connection. This appears to be relating to a runaway harvest process. We'll send any news on the matter as soon as it becomes available. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

8 years, 1 month

Intermittent Server Load Issues / Runaway Harvest on 5/8

by Steven Schlewitt

SWAN Member Library Staff: We're currently investigating an intermittent high load average on the Symphony/WorkFlows server and drops to the WorkFlows connection. This appears to be relating to a runaway harvest process. We'll send any news on the matter as soon as it becomes available. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

8 years, 1 month

Enterprise Delta Harvests Suspended

by webmaster＠swanlibraries.net

8 years, 1 month

REMINDER: Cataloging Freeze Today, May 6th

by Joseph Miller

SWAN Libraries- The full cataloging freeze is now in effect. Please refer to the support site<https://support.swanlibraries.net/news/2018-05-03/all-swan-full-cataloging-…> for specific information about what actions and wizards are impacted by this freeze. You may resume cataloging functions as normal tomorrow. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

REMINDER: Cataloging Freeze Tomorrow, May 6th

by Joseph Miller

SWAN Libraries- This is just a reminder that tomorrow (Sunday, May 6th) we will be instating a full cataloging freeze for ALL SWAN LIBRARIES to correct a data load issue with LINC call numbers. Please do not perform any of the following actions or use the following wizards on Sunday: * Adding/Editing items * Creating/Overlaying bib records and pre-cats (neither manually, using Load Bibs Report, nor SmartPort) * Manually deleting items (Charging to DISCARD users is okay) * Global Item Modification Wizard * Transfers Wizard * Load Bibs with Order Info Report * Add Ordered Items wizard * Add Brief Title wizard (ILLs) Any changes made tomorrow will not be indexed until the full system rebuild later this month, so it is imperative you adhere to the freeze. We expect the script to run most of the day and normal library operations will resume Monday, May 7th. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

Friday 5/4 Update on New 19 Migration Issues

by Aaron Skog

Hello everyone, The SWAN Support site post below was updated Friday evening for you all. We have worked through a number of issues. https://support.swanlibraries.net/news/2018-05-04/go-live-updates-and-issue… This list, while not comprehensive, represents the major issues encountered by the 19 libraries. SWAN staff will be monitoring and on-call this weekend. If you or your colleagues encounter a problem, please follow our helpdesk procedures. https://support.swanlibraries.net/content/help-desk-support-member-libraries Thanks again everyone. Enjoy your weekend. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

System Wide Issue Fri 5/4 2:00pm Resolved

by Aaron Skog

SWAN Libraries, We experienced a brief issue with Symphony that affected check-in of items. This was temporary and displayed the "The records are currently in use. Please try again later." This was related to some behind the scenes work we are doing to tweak some data. We received a number of tickets. No need to report the issue further. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

In Transit Shelf Check Report by Item Library

by "Distribution Services"

8 years, 1 month

In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

8 years, 1 month

ALL SWAN: Full Cataloging Freeze Sunday

by Joseph Miller

SWAN Libraries- On Sunday, May 6, we will be instating a full cataloging freeze for ALL SWAN LIBRARIES to correct a data load issue with LINC call numbers. Please do not perform any of the following actions or use the following wizards on Sunday: * Adding/Editing items * Creating/Overlaying bib records and pre-cats (neither manually, using Load Bibs Report, nor SmartPort) * Manually deleting items (Charging to DISCARD users is okay) * Global Item Modification Wizard * Transfers Wizard * Load Bibs with Order Info Report * Add Ordered Items wizard * Add Brief Title wizard (ILLs) Any changes made will not be indexed until the full system rebuild later this month, so it is imperative you adhere to the freeze. We will send a reminder and more information as necessary. Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 1 month

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