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*Important Update* Record Indexing Issue on 1/23 - Database Rebuild Scheduled This Evening (After-Hours)

by Steven Schlewitt

SWAN Member Library and Information Technology Staff: After further discussion with SirsiDynix support, we believe we've found the source of our recent indexing issues and have determined that an additional database index rebuild will be necessary to fully resolve the issue. We've planned this database index rebuild for this evening (after library hours) with the expectation that it will take no longer than 3-4 hours. The rebuild has been incorporated into our normal overnight maintenance as to minimize the impact to our libraries and patrons. The process is scheduled to begin at 11pm tonight, and we hope to see it complete around 6am tomorrow morning. Throughout the process, the following SWAN services will be inaccessible… * Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) * MobileCirc * Enterprise * Intermittent access to My Account functionality * Intermittent access to Item Availability We’ll send an additional SWANcom as soon as the work has completed, which we expect before regular library hours tomorrow morning. Thank you for your continued patience as we work toward a resolution to this issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Tuesday, January 23, 2018 8:36 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Record Indexing Issue on 1/23 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Record Indexing Issue on 1/23 01/23/2018 - 08:36 - by Steven Schlewitt SWAN Member Library Staff: We appear to be encountering record issues again this morning, specifically impacting any records created/edited prior to 2pm on Monday. These records are searchable/accessible in Enterprise, but are not searchable in WorkFlows, and when located by standard number, they return the error, “Heading keys need to be indexed first”. We’re currently in contact with SirsiDynix Support and hope to have a solution by this afternoon. We believe this issue and our issue over the weekend may be relating to custom record work that is currently being performed by SirsiDynix, but we’re not yet certain. We apologize for the inconvenience and will post updates to this support site post as soon as additional information becomes available. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-23/record-indexing-issue-123

7 years, 5 months

Record Indexing Issue on 1/23

by webmaster＠swanlibraries.net

7 years, 5 months

Public Library Bond Schedule Request: reminder 1/30 deadline

by Aaron Skog

SWAN Library Directors & Administrators, We are still waiting for 10 libraries to submit the bond schedule. Those libraries are listed in the link below. https://support.swanlibraries.net/news/2018-01-22/122-update-information-re… Here is the online form to upload your schedule. You will need to log onto the SWAN Support site to use the bond submission form. https://support.swanlibraries.net/forms/bond-payment-submission *Libraries that miss the 1/30 deadline to submit the bond schedule will have SWAN membership fees presented at the 2/6 Committee of the Whole meeting without the bond amount removed/factored into the formula.* Please contact me directly if you have any questions. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

*Resolved* Possible Record Indexing Issue on 1/20

by Steven Schlewitt

SWAN Member Library Staff: Following a successful database index rebuild last night, the indexing issue appears to be resolved. If you continue to encounter problematic records today, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> with examples for further investigation. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Steven Schlewitt Sent: Sunday, January 21, 2018 4:02 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: *Important Update* Possible Record Indexing Issue on 1/20 Importance: High SWAN Member Library and Information Technology Staff: To get ahead of this indexing issue, we’re planning a database index rebuild this evening, beginning at 6:30pm. The rebuild can take up to 13 hours (but hopefully much less,) and WorkFlows will be inaccessible throughout the process. Additionally, some scheduled Sunday evening reports may be unable to run. We recommend running these reports again tomorrow morning after the rebuild has concluded. The following SWAN services will be inaccessible during the rebuild until tomorrow morning: - Symphony Server All WorkFlows access (cataloging, circulation, etc) SIP2 3rd Party Vendor Integration (databases, electronic media) SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - MobileCirc Enterprise will continue to be accessible to patrons and staff. We’ll send an additional SWANcom as soon as the work has completed, which we expect before regular library hours tomorrow morning. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancirc-bounces(a)list.swanlibraries.net<mailto:swancirc-bounces@list.swanlibraries.net> [mailto:swancirc-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Sunday, January 21, 2018 11:44 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [Swancirc] *Update* Possible Record Indexing Issue on 1/20 SWAN Member Library Staff: Last night’s overnight processing did not appear to fully resolve the indexing errors that were reported on Saturday. We will be running a report beginning this evening, which should clear up these indexing errors. Please note that, while the affected titles are not searchable within WorkFlows, they are searchable within Enterprise. Holds may also be placed on these items in Enterprise and the items will still circulate normally. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Saturday, January 20, 2018 11:42 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Possible Record Indexing Issue on 1/20 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Possible Record Indexing Issue on 1/20 01/20/2018 - 11:41 - by Steven Schlewitt SWAN Member Library Staff: We’re currently investigating reports of several records that do not appear to have indexed properly with the regularly overnight processing. These records are available for holds in Enterprise, and can still be checked out, but seem to be unsearchable in WorkFlows. While the scope of this issue is limited, one popular title impacted was Fire and Fury: Inside the Trump White House. This title is now available, following a correction by SirsiDynix support, but please let us know if you encounter any other records that seem to be experiencing this issue by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We hope for all affected records to be corrected with the next overnight processing and will investigate reported records tomorrow morning. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-20/possible-record-indexing-… _______________________________________________ Swancirc mailing list Swancirc(a)list.swanlibraries.net<mailto:Swancirc@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swancirc

7 years, 5 months

*Important Update* Possible Record Indexing Issue on 1/20

by Steven Schlewitt

SWAN Member Library and Information Technology Staff: To get ahead of this indexing issue, we’re planning a database index rebuild this evening, beginning at 6:30pm. The rebuild can take up to 13 hours (but hopefully much less,) and WorkFlows will be inaccessible throughout the process. Additionally, some scheduled Sunday evening reports may be unable to run. We recommend running these reports again tomorrow morning after the rebuild has concluded. The following SWAN services will be inaccessible during the rebuild until tomorrow morning: - Symphony Server All WorkFlows access (cataloging, circulation, etc) SIP2 3rd Party Vendor Integration (databases, electronic media) SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - MobileCirc Enterprise will continue to be accessible to patrons and staff. We’ll send an additional SWANcom as soon as the work has completed, which we expect before regular library hours tomorrow morning. Thank you, Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancirc-bounces(a)list.swanlibraries.net [mailto:swancirc-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Sunday, January 21, 2018 11:44 AM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [Swancirc] *Update* Possible Record Indexing Issue on 1/20 SWAN Member Library Staff: Last night’s overnight processing did not appear to fully resolve the indexing errors that were reported on Saturday. We will be running a report beginning this evening, which should clear up these indexing errors. Please note that, while the affected titles are not searchable within WorkFlows, they are searchable within Enterprise. Holds may also be placed on these items in Enterprise and the items will still circulate normally. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Saturday, January 20, 2018 11:42 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Possible Record Indexing Issue on 1/20 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Possible Record Indexing Issue on 1/20 01/20/2018 - 11:41 - by Steven Schlewitt SWAN Member Library Staff: We’re currently investigating reports of several records that do not appear to have indexed properly with the regularly overnight processing. These records are available for holds in Enterprise, and can still be checked out, but seem to be unsearchable in WorkFlows. While the scope of this issue is limited, one popular title impacted was Fire and Fury: Inside the Trump White House. This title is now available, following a correction by SirsiDynix support, but please let us know if you encounter any other records that seem to be experiencing this issue by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We hope for all affected records to be corrected with the next overnight processing and will investigate reported records tomorrow morning. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-20/possible-record-indexing-… _______________________________________________ Swancirc mailing list Swancirc(a)list.swanlibraries.net<mailto:Swancirc@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swancirc

7 years, 5 months

*Update* Possible Record Indexing Issue on 1/20

by Ian Nosek

SWAN Member Library Staff: Last night’s overnight processing did not appear to fully resolve the indexing errors that were reported on Saturday. We will be running a report beginning this evening, which should clear up these indexing errors. Please note that, while the affected titles are not searchable within WorkFlows, they are searchable within Enterprise. Holds may also be placed on these items in Enterprise and the items will still circulate normally. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Saturday, January 20, 2018 11:42 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Possible Record Indexing Issue on 1/20 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Possible Record Indexing Issue on 1/20 01/20/2018 - 11:41 - by Steven Schlewitt SWAN Member Library Staff: We’re currently investigating reports of several records that do not appear to have indexed properly with the regularly overnight processing. These records are available for holds in Enterprise, and can still be checked out, but seem to be unsearchable in WorkFlows. While the scope of this issue is limited, one popular title impacted was Fire and Fury: Inside the Trump White House. This title is now available, following a correction by SirsiDynix support, but please let us know if you encounter any other records that seem to be experiencing this issue by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We hope for all affected records to be corrected with the next overnight processing and will investigate reported records tomorrow morning. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-20/possible-record-indexing-…

7 years, 5 months

Possible Record Indexing Issue on 1/20

by webmaster＠swanlibraries.net

7 years, 5 months

In Transit Shelf Check Reports

by Vickie Totton

Hello everyone, Here are the shelf check reports for this week, happy hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

Public Library Directors Reminder: Bond Schedule Submission Due 1/30

by Aaron Skog

SWAN Public Library Directors & Administrators, Just a quick reminder that for the FY19 SWAN budget and fees, we now have a requirement for those libraries using a bond payment for a debt-service, to submit that debt-service schedule. 11 libraries have submitted the bond schedule. You can see that list and details here: https://support.swanlibraries.net/news/2018-01-03/information-request-fy19-… Here is the online form to upload your schedule: https://support.swanlibraries.net/forms/bond-payment-submission Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

January Quarterly Billing Available

by Helen Pinder

Please route to appropriate staff. The January Quarterly Billing is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/012…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics Shared Reports. You will note that the January Billing does not include any credits or debits for Unpaid Lost library material. This is due to the August, 2017 Circ Policy<https://support.swanlibraries.net/system/files/Members%20Only/Circulation%2…> revision Section 4.g: "Reimbursement for non-returned lost materials will be 365 days after due date and processed on a quarterly basis." Which effectively postpones reimbursement for these types of lost items until October, 2018. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Updated documentation<https://support.swanlibraries.net/system/files/Members%20Only/Reciprocal%20…> is now available to advise libraries what to do with these reports. Please wait until you receive your invoice before making payments or requesting a credit. Thank you, Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 5 months

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