SWAN Libraries,
This announcement pertains to one area of our Symphony global configuration that is overdue for improved security: masking personal identification numbers, or PINs. With SWAN's database of 1 million library user's information, and soon to be 1.3 million patron records, it is time to provide a minimum of privacy to our patron's accounts. What was initially a temporary measure after SWAN switched to Symphony in April 2015, instead lasted three years.
We have set Monday, April 16, 2018 as the day when PINs in Symphony will no longer be visible, but will be masked by asterisks. Please read the SWAN support site post for some background on this upcoming change.
https://support.swanlibraries.net/news/2018-03-27/masking-patron-pins-start…
If you have questions regarding this upcoming change, please send in a support request to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or reach out to me directly.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
844-792-6542
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
++Please route to appropriate personnel++
Effective Tuesday, 3/27/2018
Should a cardholder from a special or academic library attempt to use their card at a public SWAN library, that user will be blocked from circulation. This will help eliminate any accidental checkouts to these users should staff miss that this is not a public library user record. This has been a long-outstanding request that we are now happy to accommodate!
If public library staff attempt to check out to or renew items for a special or academic library cardholder, they will see the following message. Please note that this message cannot be overridden.
[cid:image001.png@01D3C4E1.66E5FAB0]
This is the same message that public library staff currently see when attempting to modify a special or academic library record.
Public libraries will still be able to check in materials from special or academic library cardholders.
Happy Monday!
Samantha Dietel
Consultant, Member Services
samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Good morning,
We've begun to plan for our 2018 SWANstravaganza Annual Conference, to be held this year on Friday, August 17th at Moraine Valley Community College. To help us develop this year's conference, we'd like to find out what you want to hear about!
Do you have a topic that you'd like to present for us, or a suggestion for what you'd like to see offered in our breakout sessions? Please visit the following post on our website to submit your idea or proposal:
https://support.swanlibraries.net/news/2018-03-26/swanstravaganza-2018-call…
Thanks so much for sharing!
Brande Overbey
Operations Manager
brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN has made adjustments to delivery routing procedures. The changes are outlined in the attached document.
If you have any questions or comments please feel free to contact us.
Vickie Totton
Consultant, Member Services
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714
**Please note my new contact information**
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
