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NEW Procedure for Collecting Money for Damaged or Lost RB/ILL

by Crystal Vela

*** Please route to appropriate personnel *** To ensure a smooth Quarterly Billing process, we have made updates to the Procedure for Collecting Money for Damaged or Lost RB/ILL Items not yet Billed. Please see the attached documentation. If you have any questions please send in a help desk ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

RESOLVED Issues with BLUEcloud Analytics (BCA)

by Vickie Totton

SirsiDynix has reported all harvests have completed and BCA information should be up to date. We recommend you wait until the BCA harvest completes tomorrow (after 10 am) before running your reports. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Monday, April 2, 2018 10:30 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Issues with BLUEcloud Analytics (BCA) ++Please route to appropriate staff++ The overnight harvests have not been completed on BCA since Thursday, March 29. If you subscribe to your Circulation Statistics on BCA please be aware you will need to re-run the reports when we receive notice that the harvest has been completed. If you run your reports manually every month please wait until the harvests are complete. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

Issues with BLUEcloud Analytics (BCA)

by Vickie Totton

++Please route to appropriate staff++ The overnight harvests have not been completed on BCA since Thursday, March 29. If you subscribe to your Circulation Statistics on BCA please be aware you will need to re-run the reports when we receive notice that the harvest has been completed. If you run your reports manually every month please wait until the harvests are complete. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

SWAN Board Election Update - Announcement of Candidates

by Brande Overbey

Good morning SWAN Libraries: Now that the self-nomination window has ended, we are pleased to announce our candidates for the 2 open seats in our 2018 Board election. We received Statements of Interest from the following candidates for your consideration in the upcoming election: Natalie Bazan of North Riverside Public Library District, Julie Milavec of Downers Grove Public Library, and Stacy Wittmann of Eisenhower Public Library District. Our election will officially open for voting on Monday, April 30th. I will send out a SWANcom once the polls are open. They will remain open until Friday, May 18th at 5pm CST. The results will be announced at our June 7th Quarterly meeting. The new board members will begin serving their terms on July 1st. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

Final New 19 Migration Q&A Session – Wednesday, April 4th!

by webmaster＠swanlibraries.net

8 years, 4 months

Web Services Downtime Tuesday, April 3rd at 9 AM

by Tara Wood

Good morning member libraries, SWAN will be working with SirsiDynix to perform an upgrade of the current Symphony Web Services platform. We'll be moving to version 2018.03, which resolves a bug with the 'Forgot My PIN' feature. We've scheduled the upgrade with SirsiDynix for Tuesday April 3rd, to start between 9:00am and 9:30am. This upgrade will require downtime of Web Services for about 20 minutes. You can read more about the services that will be impacted on the support site: https://support.swanlibraries.net/news/2018-03-30/upcoming-web-services-upg… Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

8 years, 4 months

In Transit Shelf Check Report by Item Library

by "Distribution Services"

8 years, 4 months

Masking PINs in Symphony Set for Mon 4/16

by Aaron Skog

SWAN Libraries, This announcement pertains to one area of our Symphony global configuration that is overdue for improved security: masking personal identification numbers, or PINs. With SWAN's database of 1 million library user's information, and soon to be 1.3 million patron records, it is time to provide a minimum of privacy to our patron's accounts. What was initially a temporary measure after SWAN switched to Symphony in April 2015, instead lasted three years. We have set Monday, April 16, 2018 as the day when PINs in Symphony will no longer be visible, but will be masked by asterisks. Please read the SWAN support site post for some background on this upcoming change. https://support.swanlibraries.net/news/2018-03-27/masking-patron-pins-start… If you have questions regarding this upcoming change, please send in a support request to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or reach out to me directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

New themes and options in Enterprise

by Tara Wood

Good morning Member Libraries, You can learn more about the new theme and color options for Enterprise on the SWAN support site: https://support.swanlibraries.net/news/2018-03-26/new-themes-and-options-en… Happy Monday! Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

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