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by Helen Pinder

Please route to appropriate staff. The January Quarterly Billing is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/012…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics Shared Reports. You will note that the January Billing does not include any credits or debits for Unpaid Lost library material. This is due to the August, 2017 Circ Policy<https://support.swanlibraries.net/system/files/Members%20Only/Circulation%2…> revision Section 4.g: "Reimbursement for non-returned lost materials will be 365 days after due date and processed on a quarterly basis." Which effectively postpones reimbursement for these types of lost items until October, 2018. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Updated documentation<https://support.swanlibraries.net/system/files/Members%20Only/Reciprocal%20…> is now available to advise libraries what to do with these reports. Please wait until you receive your invoice before making payments or requesting a credit. Thank you, Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years

BLUEcloud Central/Analytics Service Maintenance on Tuesday 1/16 (Evening)

by webmaster＠swanlibraries.net

8 years

Next SWAN Circ Advisory meeting

by Kate Boyle

Everyone- Attached is the agenda for the next Circ Advisory meeting on Wednesday, 17th. Meeting is being held at the RAILS Meeting room beginning at 9:30 AM . Also attached are the Minutes from the November 2017 meeting. Hope to see you next week, all are welcome. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years

In Transit Shelf Check Reports

by Vickie Totton

Hello everyone, Here are the shelf check reports for this week, happy hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years

SWAN's server infrastructure is migrating to Microsoft Azure!

by webmaster＠swanlibraries.net

8 years, 1 month

*RESOLVED* Overnight User Maintenance Report Failed - Possible Record issues on 1/8

by Ian Nosek

SWAN Member Library Staff: Last night, a rebuild was completed on the user database, which was then followed up by a successful ADUUser report (Add, Delete, Update). This should resolve any and all of the unexpected user behavior that was encountered yesterday. If you encounter any further issues with users not displaying properly, duplicate users or the like, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, January 8, 2018 9:12 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Overnight User Maintenance Report Failed - Possible Record issues on 1/8 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Overnight User Maintenance Report Failed - Possible Record issues on 1/8 01/08/2018 - 09:12 - by Ian Nosek SWAN Member Library Staff: Last night's ADUUser report that processes new, edited and deleted did not execute properly. As a result, you may encounter users that were added, modified and deleted on Sunday, Jan 7 not properly reflected in the system. SirsiDynix will be investigating the root cause. This should be resolved by this evening's ADUUser report. Please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you encounter any abnormal behavior. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-08/overnight-user-maintenanc…

8 years, 1 month

Overnight User Maintenance Report Failed - Possible Record issues on 1/8

by webmaster＠swanlibraries.net

8 years, 1 month

New 19 Migration Q&A Session 2 Packet

by webmaster＠swanlibraries.net

8 years, 1 month

IP Address Whitelisting for eRead Illinois / Axis360

by webmaster＠swanlibraries.net

8 years, 1 month

2018 SWAN Calendars On the Way

by webmaster＠swanlibraries.net

8 years, 1 month

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