*** Please route to appropriate personnel *** To ensure a smooth Quarterly Billing process, we have made updates to the Procedure for Collecting Money for Damaged or Lost RB/ILL Items not yet Billed. Please see the attached documentation. If you have any questions please send in a help desk ticket to help@swanlibraries.net<mailto:help@swanlibraries.net> Crystal Vela Consultant, Member Services crystal@swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>