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by Helen Pinder

On the Eleventh Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D378CA.31BD1AC0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. One of the most complex processes in Circulation is the handling of damaged RB material. How damaged is it? Who's responsible? What incredible tail has been spun to explain away the damage? We've all heard them. (You're all lending books that seep, right? Of course you are.) For items that are damaged, bill-ably damaged, as distinct from temporarily Unusable due to a locked case or missing part: use the attached flow charts to process the item. Damaged Item received via delivery Damaged item returned by patron (both in person and found in a drop.) These charts may not cover every single contingency. So as always, if you have any questions, please contact Member Services by opening a help ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

Items checked out to MISSTRNSIT

by Vickie Totton

Yesterday was the first day the MISSTRNSIT report was scheduled to run on a daily basis. It was unfortunately configured incorrectly which caused all items in transit to be checked out to the MISSTRNSIT user. The report has been corrected and will run as expected in the future. The checkout to MISSTRNSIT placed your patron back at the top of the hold queue. As you process your delivery bins over the next few days you may see a higher number of items routing to other libraries to fill holds, or back to their home library because your patron's hold was filled by another item in the interim. This will not affect any items currently on your holdshelf. Once the item is checked in the previous user will display as MISSTRNSIT. You will not be receiving the In Transit Shelf Check Reports this week as there will be no items that fit the criteria (10-30 days in transit). We will continue to update you as we gain more information with this issue. We apologize for any inconvenience this may cause. Please contact SWAN Member Services if you experience other complications. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

12 days of gifts -- day 10

by Kate Boyle

On the Tenth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.jpg@01D378A2.7F236EE0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Did you know that there are over 200 BCA reports for you to subscribe to? Don't know how to subscribe to a report, no problem! Visit the SWAN website (remember to login) and look at this simple tutorial<https://support.swanlibraries.net/documentation/bluecloud> on how to subscribe to reports. Just look for the document named How to Subscribe to a Report under the BLUECloud Analytics heading. We also have a few new reports to share with everyone. First two in the SWAN Reports>Items folder Title: List Titles Where Your Library Owns the Last Copy Summary: Provides a list of catalog records where your library owns the last item attached. Title: List Titles With One System Copy That is MISSING, DISCARD, or MISSTRNSIT Summary: Provides a list of catalog records where your library owns the last item attached, and that item has a current location of MISSING, DISCARD, or MISSTRNSIT. Last one in the SWAN Reports>Holds folder Title: List Titles With Holds and Only One System Copy That is MISSING, DISCARD, or MISSTRNSIT Summary: Provides a list of catalog records with holds where your library owns the last item attached, and that item has a current location of MISSING, DISCARD, or MISSTRNSIT. As always, if you have any questions, please contact Member Services by opening a help ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

*Important* Long-Running Overnight Maintenance Report / Possible Record Issues on 12/19

by webmaster＠swanlibraries.net

7 years, 6 months

12 days of gifts --- day 9

by webmaster＠swanlibraries.net

7 years, 6 months

12 days of gifts --- day 8

by Kate Boyle

On the Eighth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D3756C.F94B5D60] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Introducing our latest video production - Library Impossible: Patron Services<https://youtu.be/X58w0qP6-Pw> Starring some of our SWAN staff members! This is a fun promotional video to inform patrons about the services SWAN Libraries offer. This video may be especially helpful to our New 19 when explaining what SWAN is, and what benefits come with a SWAN membership. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

RPS closed 12/23 & 12/30

by Helen Pinder

SWAN Libraries- Richton Park Library will be closed the two Saturdays prior to the upcoming holidays. Saturday, December 23rd and Saturday, December 30th. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 6 months

In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

12 days of gifts -- day 7

by Kate Boyle

On the Seventh Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D3749F.D6721860] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. For those libraries that use Symphony Acquisitions, the Review All Funds wizard is now available for CIRCSR logins and REFILL logins. This wizard provides view-only access to fund information, including how many materials have been ordered, received, paid, or invoiced. This wizard also allows access to two Helpers that provide financial and performance fund data reports. This may help selectors manage their own funds as needed without having to use a TECH login. When logged in as CIRCSR or REFILL, please find this wizard in the Circulation module within the Special Wizards Group. [cid:image005.png@01D374A0.13030230][cid:image006.jpg@01D374A0.13030230] For TECH logins, this wizard will remain in the Acquisitions toolbar in the Funds Wizards Group. As always, if you should have any questions, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

12 days of gifts -- day 6

by Kate Boyle

On the Sixth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.jpg@01D373E2.13B9C060] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. SWAN has released the User Group Feature in WorkFlows, that allows you to create Family Cards! Please take some time and checkout our Youtube tutorial<https://youtu.be/tItQsY4zYx8> on how to effectively use this new feature. For more information and how SWAN recommends implementing Family Cards in your library, visit the SWAN website for further documentation<https://support.swanlibraries.net/system/files/Members%20Only/Circulation/U…>. If you have any further questions, please contact Member Services by opening a help ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> . Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

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