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*Resolved* Long-Running Overnight Report, Reports Delayed on Sunday 2/4

by Steven Schlewitt

Good news, everyone – The long-running report concluded around 11:20 this morning, and so all normal morning reports are now running to catch up. We should be back on the regular Sunday schedule within just a few hours. Thanks again for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Sunday, February 4, 2018 10:05 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Long-Running Overnight Report, Reports Delayed on Sunday 2/4 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Long-Running Overnight Report, Reports Delayed on Sunday 2/4 02/04/2018 - 10:04 - by Steven Schlewitt SWAN Member Library Staff: We’re currently experiencing a long-running overnight report, “Reset Item Counters,” relating to a project to reset item statistics counters. This report is expected to run for several hours and will likely take us into the afternoon hours. That being the case, many of today’s reports will be delayed, but they will queue and run after the report has concluded. This includes patron notifications. We would advise staff to avoid scheduling non-critical reports today so that queued reports are able to catch up quickly following the conclusion of the running report. We thank you for your patience while this report runs and apologize for the inconvenience this may cause. We’ll send an update SWANcom shortly after the report concludes. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-02-04/long-running-overnight-re…

7 years, 3 months

Long-Running Overnight Report, Reports Delayed on Sunday 2/4

by webmaster＠swanlibraries.net

7 years, 3 months

In Transit Shelf Check Reports

by Vickie Totton

Hello Everyone, Here are the shelf check reports for this week, happy hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

SWAN Budget COW Meeting at RAILS Burr Ridge - Agenda and Packet for 2/6 Now Online

by Brande Overbey

SWAN Member Libraries: The Budget Committee of the Whole meeting agenda and packet for the next Tuesday 2/6 meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2018-02-06/pa… At the meeting we will be giving an overview of the FY19 budget draft to date, and we welcome your questions, comments, and feedback. The vote on the FY19 budget will be held at the March 1st Quarterly membership meeting at Burr Ridge. We will again be live-streaming the audio for the meeting via GoTo Meetings; if you'd like to attend remotely, follow the instructions below: Please register for SWAN Committee of the Whole Meeting (Feb 2018) on Tuesday, February 6, 2018 9:30 AM - 12:00 PM CST at- https://attendee.gototraining.com/r/7139827577382042370 After registering you will receive a confirmation email containing information about joining the training. We hope to see you next Tuesday at Burr Ridge! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

Riverdale PL extended closure

by Crystal Vela

*** Please route to appropriate personnel *** We have received notification from Riverdale PL that they are extending their closing dates. They intend to re-open the library on March 1, 2018. Their bookdrop is not accessible during the closing. In the interim: * Riverdale PL has requested that SWAN suspend all Riverdale patron holds with a pickup of Riverdale. * Riverdale PL patrons that have placed holds and requested pickup at another library have not been suspended. * All Riverdale PL materials are not holdable. We will update the membership if, and when new information arises. Thank you for your cooperation. If you should have any questions, please contact us via the ticket system at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

*Important* SWAN Server Upgrade Scheduled for February 21st, Special Instructions Included

by webmaster＠swanlibraries.net

7 years, 3 months

2018 Patron Record Purge

by Vickie Totton

**Please route to the appropriate staff** SWAN is preparing for the 2018 Patron Record Purge. See the attachment for further information and instructions on how to proceed. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

In Transit Shelf Check Reports

by Vickie Totton

7 years, 3 months

*Resolved* Record Indexing Issue on 1/23 - Database Rebuild Scheduled This Evening (After-Hours)

by Steven Schlewitt

SWAN Member Library and Information Technology Staff: Last night, we ran a rebuild of our database index to resolve the indexing issues that occurred on 1/23. Any and all missing titles or 'heading keys need indexing' errors should be cleared up as of this morning. All SWAN services are once again available. If you encounter any problematic item records, please open a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancirc-bounces(a)list.swanlibraries.net [mailto:swancirc-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, January 23, 2018 3:29 PM To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [Swancirc] *Important Update* Record Indexing Issue on 1/23 - Database Rebuild Scheduled This Evening (After-Hours) SWAN Member Library and Information Technology Staff: After further discussion with SirsiDynix support, we believe we've found the source of our recent indexing issues and have determined that an additional database index rebuild will be necessary to fully resolve the issue. We've planned this database index rebuild for this evening (after library hours) with the expectation that it will take no longer than 3-4 hours. The rebuild has been incorporated into our normal overnight maintenance as to minimize the impact to our libraries and patrons. The process is scheduled to begin at 11pm tonight, and we hope to see it complete around 6am tomorrow morning. Throughout the process, the following SWAN services will be inaccessible… * Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) * MobileCirc * Enterprise * Intermittent access to My Account functionality * Intermittent access to Item Availability We’ll send an additional SWANcom as soon as the work has completed, which we expect before regular library hours tomorrow morning. Thank you for your continued patience as we work toward a resolution to this issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Tuesday, January 23, 2018 8:36 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Record Indexing Issue on 1/23 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Record Indexing Issue on 1/23 01/23/2018 - 08:36 - by Steven Schlewitt SWAN Member Library Staff: We appear to be encountering record issues again this morning, specifically impacting any records created/edited prior to 2pm on Monday. These records are searchable/accessible in Enterprise, but are not searchable in WorkFlows, and when located by standard number, they return the error, “Heading keys need to be indexed first”. We’re currently in contact with SirsiDynix Support and hope to have a solution by this afternoon. We believe this issue and our issue over the weekend may be relating to custom record work that is currently being performed by SirsiDynix, but we’re not yet certain. We apologize for the inconvenience and will post updates to this support site post as soon as additional information becomes available. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-23/record-indexing-issue-123 _______________________________________________ Swancirc mailing list Swancirc(a)list.swanlibraries.net<mailto:Swancirc@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swancirc

7 years, 3 months

*Important Update* Record Indexing Issue on 1/23 - Database Rebuild Scheduled This Evening (After-Hours)

by Steven Schlewitt

SWAN Member Library and Information Technology Staff: After further discussion with SirsiDynix support, we believe we've found the source of our recent indexing issues and have determined that an additional database index rebuild will be necessary to fully resolve the issue. We've planned this database index rebuild for this evening (after library hours) with the expectation that it will take no longer than 3-4 hours. The rebuild has been incorporated into our normal overnight maintenance as to minimize the impact to our libraries and patrons. The process is scheduled to begin at 11pm tonight, and we hope to see it complete around 6am tomorrow morning. Throughout the process, the following SWAN services will be inaccessible… * Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) * MobileCirc * Enterprise * Intermittent access to My Account functionality * Intermittent access to Item Availability We’ll send an additional SWANcom as soon as the work has completed, which we expect before regular library hours tomorrow morning. Thank you for your continued patience as we work toward a resolution to this issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Tuesday, January 23, 2018 8:36 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Record Indexing Issue on 1/23 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Record Indexing Issue on 1/23 01/23/2018 - 08:36 - by Steven Schlewitt SWAN Member Library Staff: We appear to be encountering record issues again this morning, specifically impacting any records created/edited prior to 2pm on Monday. These records are searchable/accessible in Enterprise, but are not searchable in WorkFlows, and when located by standard number, they return the error, “Heading keys need to be indexed first”. We’re currently in contact with SirsiDynix Support and hope to have a solution by this afternoon. We believe this issue and our issue over the weekend may be relating to custom record work that is currently being performed by SirsiDynix, but we’re not yet certain. We apologize for the inconvenience and will post updates to this support site post as soon as additional information becomes available. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-23/record-indexing-issue-123

7 years, 3 months

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