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*Reminder* Scheduled Maintenance & System Downtime on July 4th
by Steven Schlewitt 03 Jul '18

03 Jul '18

SWAN Member Libraries and Informtion Technology Staff: Tonight at 9pm we’ll begin our system maintenance. As a reminder, the Symphony server will be unavailable throughout the July 4th holiday. For additional information on the services impacted, please refer to the support post below. https://support.swanlibraries.net/news/2018-06-29/scheduled-maintenance-sys… We’ll send an additional SWANcom as soon as the maintenance concludes, which we expect should be sometime late in the evening on July 4th. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Friday, June 29, 2018 9:37 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: *Correction* Scheduled Maintenance & System Downtime on July 4th Just a quick correction – the downtime is expected to begin around 9pm on July 3rd, not 8pm as previously stated. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Friday, June 29, 2018 9:07 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Scheduled Maintenance & System Downtime on July 4th Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Scheduled Maintenance & System Downtime on July 4th 06/29/2018 - 09:06 - by Steven Schlewitt SWAN Member Libraries and Information Technology Staff: Beginning late in the evening of July 3rd and throughout the day on July 4th, SWAN will be performing database maintenance on our Symphony server to incorporate new bibliographic updates from MARCIVE. This maintenance will require rebuilding the full catalog index and committing the changes back to the database, a process that can take up to 24 hours. During this time, there will be no access to Symphony WorkFlows or SIP2-connected hardware. Other external services may experience brief outages during this time, but access to digital media, reference databases, and Enterprise should remain largely accessible. The work MARCIVE is doing for us has two major aspects: authority control and bibliographic enhancement. Our entire bibliographic database has been analyzed for access points, and we will receive a fresh batch of name, title, and subject authority records to reflect our combined collection. We are also taking this opportunity to begin collecting authority records for genre terms and medical subject headings (MeSH), which were not previously part of our database. The bibliographic enhancement includes many small fixes to various fields, but the most compelling of these are: 1. Updated Access Points -- Previously, when name, title, and subject authority headings changed, we would receive updated authority records, but our bibliographic records would not be reflect the new headings. These headings are now being converted to their authoritative forms, which should enhance the searching experience in both WorkFlows and Enterprise. 2. RDA Conversion -- We are also updating all records cataloged according to older rulesets to the current RDA standard. For now changes will be mostly cosmetic for a more uniform user experience, but this conversion opens doors for us to use our database in new ways going forward. Please note that this new bibliographic processing is also a part of our continuing MARCIVE service, and all newly-cataloged records will receive the same treatment. Therefore, it is not necessary to change your copy cataloging workflow in any way. As this process requires considerable changes to the Symphony database indexes, some server downtime is required, which will affect most Symphony services. Please see the list below for the specific services impacted. - Symphony ILS Services – Complete outage after library close Tuesday evening (7/3) through Wednesday (7/4). These services include: * WorkFlows (staff working on the holiday must use Offline mode for checkout; no check-ins please) * SIP2 connected hardware (AMH, self-check) * SIP2 connected library software (PC reservation, print release) - Symphony Web Services and External Authentication Services – Intermittent outages late Tuesday evening (7/3) through Wednesday (7/4) that will impact the following services: * Enterprise My Account functions (including payments) * Enterprise material availability * Digital media/eRC/reference databases * BookMyne * MobileCirc - BLUEcloud Analytics harvests will be suspended from July 4th (early morning) until July 6th (early morning) while the rebuild runs. The BLUEcloud Analytics system will be available, but the July 3rd-July 5th transactions will be delayed in loading. - Important Note: We know that some libraries have staff process items from the book drops on holidays – please know that the system will not be available for checking in those items. Please also refrain from using WorkFlows Offline mode to check in these items, as the items will not process correctly This downtime will begin Tuesday, July 3rd at approximately 8:00 p.m. and run through Wednesday evening. SWAN will send a follow-up message when the database maintenance has completed and staff can resume normal work practices. We anticipate the system to be available before business hours on Thursday, July 5th. We'll also be posting a banner on Enterprise to inform our patrons of the potential for intermittent outages. Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the upcoming system maintenance. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-06-29/scheduled-maintenance-sys…

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*CONCLUDED* Enterprise Maintenance - Monday, July 2 - 9:30AM
by Ian Nosek 02 Jul '18

02 Jul '18

SWAN Member Library and Information Technology Staff: SirsiDynix has concluded work on Enterprise. It does appear that the maintenance did not impact our Enterprise production instance. Our Enterprise test environment was impacted and has been restored, but this particular outage was not visible to our users. Thanks again for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • 630.326.5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, July 2, 2018 9:32 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Enterprise Maintenance - Monday, July 2 - 9:30AM Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Enterprise Maintenance - Monday, July 2 - 9:30AM 07/02/2018 - 09:31 - by Ian Nosek SWAN Member Libraries and Information Technology Staff: SirsiDynix has just informed us of an imminent Enterprise outage to add additional system resources. They anticipate this outage to last for 30 minutes, beginning at 9:30AM. Enterprise OPAC and all associated functions will be unavailable during this maintenance window. We will send notice once they have restored service. Thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-07-02/enterprise-maintenance-mo…

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Enterprise Maintenance - Monday, July 2 - 9:30AM
by webmaster＠swanlibraries.net 02 Jul '18

02 Jul '18

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*Correction* Scheduled Maintenance & System Downtime on July 4th
by Steven Schlewitt 29 Jun '18

29 Jun '18

Just a quick correction – the downtime is expected to begin around 9pm on July 3rd, not 8pm as previously stated. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, June 29, 2018 9:07 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Scheduled Maintenance & System Downtime on July 4th Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Scheduled Maintenance & System Downtime on July 4th 06/29/2018 - 09:06 - by Steven Schlewitt SWAN Member Libraries and Information Technology Staff: Beginning late in the evening of July 3rd and throughout the day on July 4th, SWAN will be performing database maintenance on our Symphony server to incorporate new bibliographic updates from MARCIVE. This maintenance will require rebuilding the full catalog index and committing the changes back to the database, a process that can take up to 24 hours. During this time, there will be no access to Symphony WorkFlows or SIP2-connected hardware. Other external services may experience brief outages during this time, but access to digital media, reference databases, and Enterprise should remain largely accessible. The work MARCIVE is doing for us has two major aspects: authority control and bibliographic enhancement. Our entire bibliographic database has been analyzed for access points, and we will receive a fresh batch of name, title, and subject authority records to reflect our combined collection. We are also taking this opportunity to begin collecting authority records for genre terms and medical subject headings (MeSH), which were not previously part of our database. The bibliographic enhancement includes many small fixes to various fields, but the most compelling of these are: 1. Updated Access Points -- Previously, when name, title, and subject authority headings changed, we would receive updated authority records, but our bibliographic records would not be reflect the new headings. These headings are now being converted to their authoritative forms, which should enhance the searching experience in both WorkFlows and Enterprise. 2. RDA Conversion -- We are also updating all records cataloged according to older rulesets to the current RDA standard. For now changes will be mostly cosmetic for a more uniform user experience, but this conversion opens doors for us to use our database in new ways going forward. Please note that this new bibliographic processing is also a part of our continuing MARCIVE service, and all newly-cataloged records will receive the same treatment. Therefore, it is not necessary to change your copy cataloging workflow in any way. As this process requires considerable changes to the Symphony database indexes, some server downtime is required, which will affect most Symphony services. Please see the list below for the specific services impacted. - Symphony ILS Services – Complete outage after library close Tuesday evening (7/3) through Wednesday (7/4). These services include: * WorkFlows (staff working on the holiday must use Offline mode for checkout; no check-ins please) * SIP2 connected hardware (AMH, self-check) * SIP2 connected library software (PC reservation, print release) - Symphony Web Services and External Authentication Services – Intermittent outages late Tuesday evening (7/3) through Wednesday (7/4) that will impact the following services: * Enterprise My Account functions (including payments) * Enterprise material availability * Digital media/eRC/reference databases * BookMyne * MobileCirc - BLUEcloud Analytics harvests will be suspended from July 4th (early morning) until July 6th (early morning) while the rebuild runs. The BLUEcloud Analytics system will be available, but the July 3rd-July 5th transactions will be delayed in loading. - Important Note: We know that some libraries have staff process items from the book drops on holidays – please know that the system will not be available for checking in those items. Please also refrain from using WorkFlows Offline mode to check in these items, as the items will not process correctly This downtime will begin Tuesday, July 3rd at approximately 8:00 p.m. and run through Wednesday evening. SWAN will send a follow-up message when the database maintenance has completed and staff can resume normal work practices. We anticipate the system to be available before business hours on Thursday, July 5th. We'll also be posting a banner on Enterprise to inform our patrons of the potential for intermittent outages. Please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or concerns about the upcoming system maintenance. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-06-29/scheduled-maintenance-sys…

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Scheduled Maintenance & System Downtime on July 4th
by webmaster＠swanlibraries.net 29 Jun '18

29 Jun '18

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Item Library - List Items in Transit for 10-30 days
by "Distribution Services" 28 Jun '18

28 Jun '18

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Transiting Library - List Items in Transit for 10-30 days
by "Distribution Services" 28 Jun '18

28 Jun '18

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Introducing New Member Services Support Specialist, Michael Szarmach
by Aaron Skog 26 Jun '18

26 Jun '18

Hello SWAN Member Libraries, We have an exciting staffing announcement for you all. We have officially hired Michael Szarmach to join the SWAN team. Michael will be joining us starting on Monday, July 2nd. He will become our second Support Specialist for the Member Services team, working alongside Dave Pacin. Many of you may already recognize Michael's name, as he was a crucial team member during our recent New19 migration while working as a support specialist on the MAGIC staff. He brings to us a wealth of consortial experience from his 12 years of working with MAGIC. He also has 7 years of experience working in library circulation at Bartlett Public Library. Having enjoyed the benefits of Michael working alongside the SWAN staff for almost a year already, we are looking forward with enthusiasm to him officially joining the SWAN team! Thank you, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Serials Users Group Meeting Cancelled
by webmaster＠swanlibraries.net 26 Jun '18

26 Jun '18

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*Resolved* MobileCirc Logins Temporarily Suspended 6/4
by Steven Schlewitt 25 Jun '18

25 Jun '18

SWAN Member Libraries & Information Technology Staff: Just a quick update – after applying several changes to our server and working with SirsiDynix engineers to clear an unused database file that was causing slowness, we've tested extensively and believe the issue is now resolved. MobileCirc logins have been reenabled and are ready for use by library staff. We thank you again for your patience as we worked to resolve the issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, June 4, 2018 11:23 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] MobileCirc Logins Temporarily Suspended 6/4 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ MobileCirc Logins Temporarily Suspended 6/4 06/04/2018 - 11:22 - by Steven Schlewitt SWAN Member Libraries & Information Technology Staff: This morning, we encountered another bout of intermittent slowness in the WorkFlows client. Upon further investigation, we found this slowness was again due to a runaway system process relating to the MobileCirc client. We’d previously escalated the matter with SirsiDynix support engineers but have been unsuccessful in resolving the bug. That being the case, we’ve decided to temporarily suspend access to MobileCirc until we’re able to fully resolve the issue. We sincerely apologize for the inconvenience this may cause and we will send additional updates via this news post as soon as it comes in. We hope to have another update within the next couple of days. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-06-04/mobilecirc-logins-tempora…

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