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Masking PINs in Symphony Set for Mon 4/16

by Aaron Skog

SWAN Libraries, This announcement pertains to one area of our Symphony global configuration that is overdue for improved security: masking personal identification numbers, or PINs. With SWAN's database of 1 million library user's information, and soon to be 1.3 million patron records, it is time to provide a minimum of privacy to our patron's accounts. What was initially a temporary measure after SWAN switched to Symphony in April 2015, instead lasted three years. We have set Monday, April 16, 2018 as the day when PINs in Symphony will no longer be visible, but will be masked by asterisks. Please read the SWAN support site post for some background on this upcoming change. https://support.swanlibraries.net/news/2018-03-27/masking-patron-pins-start… If you have questions regarding this upcoming change, please send in a support request to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or reach out to me directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

New themes and options in Enterprise

by Tara Wood

Good morning Member Libraries, You can learn more about the new theme and color options for Enterprise on the SWAN support site: https://support.swanlibraries.net/news/2018-03-26/new-themes-and-options-en… Happy Monday! Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

Special or Academic Library Cardholders at Public Libraries

by Samantha Dietel

++Please route to appropriate personnel++ Effective Tuesday, 3/27/2018 Should a cardholder from a special or academic library attempt to use their card at a public SWAN library, that user will be blocked from circulation. This will help eliminate any accidental checkouts to these users should staff miss that this is not a public library user record. This has been a long-outstanding request that we are now happy to accommodate! If public library staff attempt to check out to or renew items for a special or academic library cardholder, they will see the following message. Please note that this message cannot be overridden. [cid:image001.png@01D3C4E1.66E5FAB0] This is the same message that public library staff currently see when attempting to modify a special or academic library record. Public libraries will still be able to check in materials from special or academic library cardholders. Happy Monday! Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

SWANstravaganza 2018 - Call for Proposals and Ideas!

by Brande Overbey

Good morning, We've begun to plan for our 2018 SWANstravaganza Annual Conference, to be held this year on Friday, August 17th at Moraine Valley Community College. To help us develop this year's conference, we'd like to find out what you want to hear about! Do you have a topic that you'd like to present for us, or a suggestion for what you'd like to see offered in our breakout sessions? Please visit the following post on our website to submit your idea or proposal: https://support.swanlibraries.net/news/2018-03-26/swanstravaganza-2018-call… Thanks so much for sharing! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

Updated catalog search widget available

by webmaster＠swanlibraries.net

6 years, 8 months

Delivery Routing Procedures

by Vickie Totton

SWAN has made adjustments to delivery routing procedures. The changes are outlined in the attached document. If you have any questions or comments please feel free to contact us. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 8 months

In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

6 years, 8 months

In Transit Shelf Check Report by Item Library

by "Distribution Services"

6 years, 8 months

Enterprise 5.0 Upgrade and Profile Updates

by Aaron Skog

SWAN Membership, The Enterprise upgrade was completed this morning but we encountered some issues throughout the day today. What was encountered after the upgrade was in two main categories: * Searches that return no results for your library profile * Downloadable eBooks and Audiobook searches that return no results Things appear to be stable at the moment but we ask that you remain vigilant and report any issues with searching via help(a)swanlibraries.net<mailto:help@swanlibraries.net> This upgrade also included SWAN's Enterprise updates to the home page, header, and footer. For details on this planned work, refer to the SWAN March 1 Quarterly meeting presentation: https://support.swanlibraries.net/news/2018-03-05/mar-1-quarterly-meeting-p… We have removed the upgrade banner from Enterprise. Thank you again everyone! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 8 months

Intermittent outages and search results issues with Enterprise

by Tara Wood

Hello all, We're experiencing issues with slowness, and some search strings and limiters not returning results. We're working with SirsiDynix to resolve these issues and you may experience anomalies throughout the day today. Thank you for your patience, and we hope to resolve these problems soon. Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 8 months

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