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In Transit Shelf Check Report by Item Library

by "Distribution Services"

6 years, 7 months

Bedford Park Public Library Emergency Closing

by Samantha Dietel

+++Please route to appropriate personnel+++ The Bedford Park Public Library will be closed while they undergo a major construction project beginning April 16, 2018 - April 28, 2018. The library will reopen on April 30, 2018. Delivery will be suspended for BPS on Friday, April 13, 2018 and will resume on May 1, 2018. BPS has been removed from the list of pickup libraries in Enterprise. Please do not select BPS as a pickup library for holds in WorkFlows until May 1st. Thank you for your cooperation. If you should have any questions, please contact us via the ticket system at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

Broadview Opening Late (1 PM Thursday, April 12th)

by webmaster＠swanlibraries.net

6 years, 7 months

4/30 Due Dates

by Crystal Vela

It was brought to our attention that some items checked out today are showing a 4/30/2018 due date. We have updated ALL libraries days closed calendar so nothing will be due 4/30 and 5/1. A halt and run must take place for these new dates to be added, so you will still see items assigned to this due date. These items will be updated in a report overnight and will have a due date of 5/2. Please send in a help ticket if you have any questions. Thank you, Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

Baker & Taylor / Axis360 IP Address Change and Whitelist

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: If you’ve received the message below as a part of the Baker & Taylor Axis360 subscription, feel free to disregard it. This change has been made on the SWAN firewall and we’ve already reached out to Baker & Taylor to perform the testing needed. No further change is needed by library staff. Thanks to those libraries that made us aware of the update! Steven Schlewitt Information Technology Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> • 630-326-5993 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> Updated: Mandatory IP Address Change Hello, The Axis 360 Team is pleased to announce that we are moving Axis 360 services to a 100% cloud-based environment in May 2018. Moving Axis 360 to the cloud will provide benefits in scalability as Axis 360 continues to grow, with bi-coastal data centers delivering dynamic support for peak utilization periods, 24/7 performance monitoring, support for global access, and best-of-breed cloud service tools and search capabilities. As part of this move, you will need to whitelist several new IP addresses with your firewall. If you don't do this, your patrons will lose access to all of your Axis 360 content. Please note that these IP addresses are different from the ones sent in a previous communication. Don't panic! If the above paragraph doesn't make sense to you, just contact your IT staff. They will be able to easily whitelist these IP addresses for you. Remember, you'll need to send us an email with valid login credentials (step 2 below) once you've whitelisted the IP addresses so we can make sure everything works correctly on our end. We will be performing tests during the week of April 16th to ensure a smooth transition, but encourage you to submit your information as soon as possible. Action Items 1. Whitelist the following new IP addresses with your firewall: * 52.226.75.12 * 52.226.78.36 2. Once you've whitelisted the IP addresses, send us an email at axis360support(a)baker-taylor.com<mailto:axis360support@baker-taylor.com?subject=> and provide us with an active patron ID and password that we can test to ensure that the firewalls have been changed appropriately. 3. If we find an issue when testing your patron ID/password, we will contact you to ensure any necessary changes are made. If you don't hear back from us, everything is working correctly! If you have any questions about this process, feel free to reach out to us at axis360support(a)baker-taylor.com<mailto:axis360support@baker-taylor.com?subject=>. Thank you! The Axis 360 Team

6 years, 7 months

UPDATE #2 Library Calendar Wizard

by Lauren Levaggi

++Please route to appropriate personnel++ We have updated our documentation for the Library Calendar Wizard. The update includes instructions on closing out of the wizard, and what to do if you receive "The records are currently in use. Please try again later" error message. Please see the attached documentation, and view our updated instructional video here<https://youtu.be/ckTkLqpb_Q4>. (The previous video is no longer accessible. Please update your bookmarks with the new link provided.) Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

Enterprise Response Issues, April 5 12:28pm

by Aaron Skog

SWAN Libraries, We are having some response time problems with Enterprise at this time. We are working to bring up the system. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

6 years, 7 months

In Transit Shelf Check Report by Item Library

by "Distribution Services"

6 years, 7 months

UPDATE Library Calendar Wizard

by Crystal Vela

++Please route to appropriate personnel++ VERY IMPORTANT What a fantastic response to our new Library Calendar Wizard! The wizard is feeling loved, but is a bit overwhelmed. To ensure that everyone gets to use this feature, please make sure to close out of the Library Calendar Wizard when you are finished entering your dates. This wizard allows only one person at a time to be logged in. You may receive an error stating "The records are currently in use. Please try again later". While we are looking at possible solutions to this issue, we recommend that you try to open the wizard later or the following day. We will send out more information as it becomes available. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

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