Hello SWAN Member Libraries,
We have an exciting staffing announcement for you all. We have officially hired Michael Szarmach to join the SWAN team. Michael will be joining us starting on Monday, July 2nd. He will become our second Support Specialist for the Member Services team, working alongside Dave Pacin.
Many of you may already recognize Michael's name, as he was a crucial team member during our recent New19 migration while working as a support specialist on the MAGIC staff. He brings to us a wealth of consortial experience from his 12 years of working with MAGIC. He also has 7 years of experience working in library circulation at Bartlett Public Library. Having enjoyed the benefits of Michael working alongside the SWAN staff for almost a year already, we are looking forward with enthusiasm to him officially joining the SWAN team!
Thank you,
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
844-792-6542
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Libraries & Information Technology Staff:
Just a quick update – after applying several changes to our server and working with SirsiDynix engineers to clear an unused database file that was causing slowness, we've tested extensively and believe the issue is now resolved. MobileCirc logins have been reenabled and are ready for use by library staff.
We thank you again for your patience as we worked to resolve the issue.
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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net
Sent: Monday, June 4, 2018 11:23 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] MobileCirc Logins Temporarily Suspended 6/4
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
MobileCirc Logins Temporarily Suspended 6/4
06/04/2018 - 11:22 - by Steven Schlewitt
SWAN Member Libraries & Information Technology Staff:
This morning, we encountered another bout of intermittent slowness in the WorkFlows client. Upon further investigation, we found this slowness was again due to a runaway system process relating to the MobileCirc client. We’d previously escalated the matter with SirsiDynix support engineers but have been unsuccessful in resolving the bug. That being the case, we’ve decided to temporarily suspend access to MobileCirc until we’re able to fully resolve the issue.
We sincerely apologize for the inconvenience this may cause and we will send additional updates via this news post as soon as it comes in. We hope to have another update within the next couple of days.
Thank you.
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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
________________________________
Source URL: https://support.swanlibraries.net/news/2018-06-04/mobilecirc-logins-tempora…
SWAN Membership,
We just received news that Kate Boyle, SWAN Member Services Manager, passed away this afternoon after an illness. As many of you know Kate worked tirelessly for 39 years serving Illinois libraries.
I will share additional information when it becomes available. SWAN staff are understandably upset, and we ask your understanding in the coming days as we work to wrap our heads around this news.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
844-792-6542
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN libraries -
The La Grange Public Library will have a late opening on Tuesday, 6/19 due to construction. They will open at 2:00 pm.
Samantha Dietel
Consultant, Member Services
samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
