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Cataloging Advisory Meeting May 25th

by webmaster＠swanlibraries.net

6 years, 6 months

Deduplication Process and Key Dates

by webmaster＠swanlibraries.net

6 years, 6 months

In Transit Shelf Check Report by Item Library

by "Distribution Services"

6 years, 6 months

In Transit Shelf Check Report by Transiting Library

by "Distribution Services"

6 years, 6 months

**Resolved**: SWAN Datacenter Outage on 5/17

by Steven Schlewitt

SWAN Member Library Staff: The SWAN/RAILS Datacenter outage has concluded and we do not expect any further downtime today. The issue was caused by a widespread outage of ICN, the RAILS datacenter Internet Service Provider. ICN has informed RAILS that the issue has since been resolved. Thank you for your patience. ----Original Posting at 9:10am to SWANpond MailChimp Subscribers--- TIME OF OUTAGE: [9:00am on 5/17] IMPACT: All patron and library staff access to those services listed below will be unavailable during the outage. SERVICES: Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) Enterprise * My Account Features * Commerce * Item Availability Bookmyne MobileCirc BlueCloud Analytics SWAN Support Site, Patron Site, SWANcom LIBRARY ACTION: Please use Offline mode in WorkFlows to continue circulation. NOTE FROM SWAN: We're currently experiencing an outage of the SWAN datacenter. We're investigating the issue and hope to find a resolution as quickly as possible. We sincerely apologize for the inconvenience and will send updates as soon as information becomes available. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…>

6 years, 6 months

REMINDER: SWAN Board Election Closes Friday!

by Brande Overbey

Good morning SWAN members, A reminder that the SWAN Board Election polls will close this Friday, May 18th at 5pm. Please be sure to get in your vote for our two vacant seats by then, if you have not already done so. All SWAN members are eligible to vote in this election, including our new 19 libraries. The election poll can be found at the following link, and on the front page of the SWAN website as a News Item: https://support.swanlibraries.net/news/2018-05-14/swan-board-election-open-… We thank you for your participation in our election! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

Mobile Circ - Do Not use for processing holds

by webmaster＠swanlibraries.net

6 years, 6 months

SWAN Symphony Reports, Acquisitions, and the "New Normal"

by Aaron Skog

SWAN Libraries, The addition of our 19 new libraries increased the demand on our Symphony Reports system. This was largely expected, but I want to outline some of the steps we are taking, and to assure our libraries that the longer queues for reports is something we are working on behind the scenes to address. 1. We have worked to ensure that use of Symphony Reports as a statistical tool will be met through BLUEcloud Analytics. We are holding open labs for the new member libraries to get the reports they need scheduled in Analytics. 2. Acquisitions libraries in SWAN increased from 15 to 27, which has put the use of the X12 report into wider use. This report when run is queuing up and waiting behind other reports. We are looking at ways we can cut back on the delays. 3. SWAN libraries relying on Symphony Reports for specific statistics will be provided opportunities to transition to Analytics, but this will require us to set a deadline at some stage. Some reports can only run in Symphony, but the majority have an equivalent in Analytics. 4. SWAN's notices for automated phone, text, email, and print are running at times throughout the day, so we are examining this configuration to see if we can compress the length of time they run. The goal we have is to see what our "new normal" will be with the expansion of our membership. Many libraries within the 19 delayed processing orders during the technical services freeze, so please bear with us while we work to determine if there is a temporary demand, or a new normal. For reference, this is posted on our SWAN support website: https://support.swanlibraries.net/news/2018-05-10/swan-symphony-reports-acq… Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

List Items in Transit for 10-30 days ago Paged By Transiting Library

by "Distribution Services"

6 years, 6 months

Process Clean Hold Shelf before Searching/Processing Pull List

by webmaster＠swanlibraries.net

6 years, 6 months

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