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SWAN Acquisitions User Group Meeting Rescheduled

by webmaster＠swanlibraries.net

7 years, 4 months

BRS phones & hours

by Lauren Levaggi

SWAN Libraries- The Broadview Public Library District cannot receive incoming phone calls at this time, 9/21/18. We will update when their services is restored. In addition, BRS will be open 3:00-9:00pm Monday, September 24th thru Thursday, September 27th 2018, and 3:00-5:00pm Friday September 28th due to construction work. Normal hours should resume Saturday, September 29th.

7 years, 4 months

Item Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 4 months

Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

7 years, 4 months

2nd Reminder: Voting Open for SWAN Joining Fee Recommendation

by Aaron Skog

Library Directors/Administrators, Reminder: The electronic voting on the SWAN Joining Fee is underway. The recommendation and electronic ballot is online at the link below. https://support.swanlibraries.net/news/2018-09-11/voting-open-approve-swan-… For a detailed background, please refer to the SWAN Quarterly meeting, which has the meeting packet, video recording, and presentation online. Refer to page 37 of the meeting packet for information on the Joining Fee recommendation. https://support.swanlibraries.net/news/2018-09-07/summary-september-6-2018-… This vote requires 2/3 of SWAN library directors/administrators to vote in the affirmative to pass. This vote will set the Joining Fee amount for Green Hills Public Library District. Below is a list of libraries that have participated, which I thought would be helpful as we are in the second week of this vote. 1. Acorn Public Library District 2. Beecher Community Library District 3. Berkeley Public Library 4. Blue Island Public Library 5. Bridgeview Public Library 6. Brookfield Public Library 7. Carol Stream Public Library 8. Chicago Heights Public Library 9. Chicago Ridge Public Library 10. Cicero Public Library 11. Clarendon Hills Public Library 12. Crestwood Public Library District 13. Crete Public Library District 14. Dolton Public Library District 15. Downers Grove Public Library 16. Eisenhower Public Library District 17. Elmwood Park Public Library 18. Forest Park Public Library 19. Frankfort Public Library District 20. Franklin Park Public Library District 21. Geneva Public Library District 22. Glen Ellyn Public Library 23. Glenwood-Lynwood Public Library District 24. Hillside Public Library 25. Hinsdale Public Library 26. Indian Prairie Public Library District 27. Itasca Community Library 28. La Grange Public Library 29. LaGrange Park Public Library District 30. Lyons Public Library 31. Matteson Area Public Library District 32. Maywood Public Library District 33. Melrose Park Public Library 34. Messenger Public Library of North Aurora 35. Midlothian Public Library 36. Nancy L. McConathy Public Library District 37. National University of Health Sciences 38. North Riverside Public Library District 39. Oak Lawn Public Library 40. Oak Park Public Library 41. Palos Heights Public Library 42. Palos Park Public Library 43. Prairie State College 44. Prairie Trails Public Library District 45. Richton Park Public Library District 46. River Forest Public Library 47. Saint Charles Public Library District 48. Schiller Park Public Library 49. South Holland Public Library 50. Sugar Grove Public Library District 51. Theosophical Society in America 52. Thomas Ford Memorial Library 53. Tinley Park Public Library 54. Villa Park Public Library 55. West Chicago Public Library District 56. Westchester Public Library 57. Westmont Public Library 58. William Leonard Public Library District 59. Woodridge Public Library Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

Enterprise Upgrade/Downtime Thursday, September 20th, 12 a.m.

by Tara Wood

Good morning, We are upgrading to Enterprise 5.0.0.7, which resolves an error with on-order records. The upgrade will require downtime of 1-3 hours. You can read more about the upgrade here: https://support.swanlibraries.net/news/2018-09-17/enterprise-upgradedowntim… Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

*Resolved* WorkFlows Outage at 7:30pm on 9/17

by Steven Schlewitt

WorkFlows is back online and operating as expected. Please login normally and let us know if you experience any trouble. We’ll continue to monitor the situation throughout the night and send further updates via SWANcom if any issues arise. Thank you for your patience as we worked to resolve the issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, September 17, 2018 7:47 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Outage at 7:30pm on 9/17 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ WorkFlows Outage at 7:30pm on 9/17 09/17/2018 - 19:46 - by Steven Schlewitt SWAN Member Libraries: We’re currently experiencing a high load average on the Symphony WorkFlows server, causing many clients to disconnect. If you’ve been disconnected from WorkFlows, please proceed in Offline mode for limited circulation functions until we’re able to troubleshoot the issue further. This outage will also impact SIP2 and Web Services integrated services, which includes Enterprise My Account features and item availability. We’ll send additional information as soon as it becomes available. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-09-17/workflows-outage-730pm-917

7 years, 4 months

WorkFlows Outage at 7:30pm on 9/17

by webmaster＠swanlibraries.net

7 years, 4 months

Enterprise My Account and Availability Issues on 9/17

by webmaster＠swanlibraries.net

7 years, 4 months

*Important* Symphony WorkFlows Upgrade to v3.5.3 on October 10th at 10pm

by webmaster＠swanlibraries.net

7 years, 4 months

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