SWANcom

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3078 discussions

by Crystal Vela

The La Grange Library will be closing for renovations, from Dec 3 through Dec 18th. The library will re-open on December 19th . Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

Damaged and Unusable

by Crystal Vela

Member Libraries, In an effort to clear up confusion, SWAN has updated the Unusable/Damaged procedure as well as changed the user names for the accounts. What used to be RB_ILL_DAMAGED is now UNUSABLE_RB_ILL What used to be RB_ILL_LOSS is now LOSS_RB_ILL Please see the attached documentation or visit the Beta Support Site<https://swandev.swanlibraries.net/>. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months

New Support Site Beta Testing is Live

by Joseph Miller

SWAN Libraries, The new support site is now open for beta testing<https://swandev.swanlibraries.net/>! Please use our simple feedback form<https://fs8.formsite.com/SWANServices/csnwj9vs9x/index.html> to communicate any issues you find. The form will remain open until December 7th, which will allow SWAN staff time to implement any changes before the full launch on December 11th. Many thanks to all library staff who participated in the numerous interviews, card sorts, and tree tests that have helped us better categorize documentation and content on the new site-your feedback has been immensely helpful in organizing the new site. Some things to test and report for the new site: * Log in with your current L2 account information, just like the current site * Test the new site search by searching for documents and noting the accuracy of the results * Let us know how you feel about the new online documentation format * Try out the Quick library lookup on the homepage * Let us know about any resources you use regularly that you can't find on the beta site Again, this feedback form will remain open until December 7th and the new site will launch Tuesday, December 11th. Links: New SWAN Support Site: https://swandev.swanlibraries.net/ Feedback Form: https://fs8.formsite.com/SWANServices/csnwj9vs9x/index.html Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 7 months