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MED will open at 1:00 PM 12/13
by Dawne Tortorella 13 Dec '18

13 Dec '18

The Messenger Public Library of North Aurora will be open from 1:00 PM - 9:00 PM today, Thursday, 12/13 due to no water in the facility. Repairs are underway.

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TFS in-service day
by Lauren Levaggi 12 Dec '18

12 Dec '18

SWAN Libraries - The Thomas Ford Memorial Library will be closed Friday, December 14, 2018 for staff in service. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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NCOA Cleanup Clarification and Reminder
by Joseph Miller 12 Dec '18

12 Dec '18

SWAN Libraries, We will be extracting the patron records for the NCOA cleanup tonight at 11:30pm-any patron records created after 11:30pm will not be included in the NCOA update process, so you may continue adding new patron records as normal. The update process will be matching the returned NCOA address information to barcodes included in the data extract. Additionally, overwritten "old" address information will be included in a note field within the patron record. As a reminder, the partial patron freeze will begin at 11:30pm tonight and the following fields in the Addresses tab should not be edited until an all-clear is given: * STREET * CITY * STATE * ZIP Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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MDS in-service day
by Lauren Levaggi 12 Dec '18

12 Dec '18

SWAN Libraries - The Midlothian Public Library will be closed on Friday, December 14, 2018, for a staff in-service day. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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NUD closure
by Lauren Levaggi 12 Dec '18

12 Dec '18

SWAN Libraries -. The National University of Health Sciences will be closed from Tuesday, December 19th to Monday, January 7th. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN 12/6 Quarterly Meeting Presentation Available
by Aaron Skog 11 Dec '18

11 Dec '18

Hi SWAN Libraries, The presentation from last week's meeting is now available for you. Look under "SWAN Quarterly Meeting" on our new Meetings & Documents page on the support site. https://support.swanlibraries.net/meetings-trainings/meeting-documents The SWAN Library Services YouTube channel also has the December 2018 meeting recording uploaded and available for viewing: https://www.youtube.com/user/SWANCorps/feed Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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NCOA Cleanup Begins Wednesday Night, Partial Data Freeze
by Joseph Miller 11 Dec '18

11 Dec '18

SWAN Libraries, The National Change of Address (NCOA) Patron Database Cleanup project will begin end of day tomorrow, Wednesday, December 12, 2018. UMS will process our patron records through the USPS NCOA database and return them to us for processing on Friday afternoon. The bulk of the work will be completed Saturday night, though we will continue updating patron formatting into next week. Beginning Thursday, there will be a freeze on updating the following fields in the Addresses tab: * STREET * CITY * STATE * ZIP Any changes made to these fields between Wednesday night and Saturday morning will be overwritten when the records are processed. Please keep a list of any changes to these fields that are requested by the patron during this period of processing. Updates can then be entered when the freeze is lifted. Please note, only records that have a User Category Type of PATRON or blank will be included. Records with the following User Profiles will be excluded from the update: * Generic Users * CHICAGO_P * NONSWAN_RB * Special and Academic library patrons * School-Use Only * GED_MOVED Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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New SWAN support site is live
by Tara Wood 11 Dec '18

11 Dec '18

SWAN Libraries, The updated SWAN Support Site is now fully live! Thank you for all of your help testing and providing valuable feedback over the last six months-we couldn't have done it without you. Big thanks to Brian Smith at RAILS for his work setting up the new site and working with us to update features and troubleshoot functionality issues. And of course, thanks to all SWAN staff, who worked tirelessly to rewrite hundreds of pages of documentation to get the new site up and running. Some things to keep in mind and to check out on the new site if you haven't already done so: * As with the old site, log in with your L2 credentials at https://support.swanlibraries.net/ * Try out the new and improved search box * Check out the Quick Library Lookup on the homepage as well as the Patron Lookup Tool Please let us know if you experience any issues by sending a ticket to the Help Desk. Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Brief SWAN Support Site and Help Desk Downtime,
by webmaster＠swanlibraries.net 11 Dec '18

11 Dec '18

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Clean Holds Shelf Output delayed
by Dawne Tortorella 10 Dec '18

10 Dec '18

The Clean Holds Shelf output has been delayed. We will provide an update when the reports are available.

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