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Public Web Browser (PWB) 2019 License Now Available From RAILS
by webmaster＠swanlibraries.net 09 Jan '19

09 Jan '19

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Lansing New Phone System (Sat, 1/12)
by Dawne Tortorella 09 Jan '19

09 Jan '19

Oh Saturday, January 12th, Lansing Public Library will be installing a new phone system. Incoming calls will be answered by Unique, but those calls will not be transferred to the library until the system cut-over is complete. The only expected day of phone outage is Jan 12th.

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High Demand Holds
by Dawne Tortorella 08 Jan '19

08 Jan '19

Please do not run any High Demand Holds reports in Workflows without a Pick-up library and User Library selected. Libraries are running these reports without library selections causing the report server to be tied up for long periods of time. This prevents other reports from running. Our support site provides assistance in configuring the report settings - https://support.swanlibraries.net/documentation/64736 Due to multiple libraries running these reports without library settings, we will be looking at alternatives to this report including password-protecting the report so that it can only be scheduled by SWAN support.

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2019 SWAN Calendars - Available
by Dawne Tortorella 07 Jan '19

07 Jan '19

Happy 2019! We have received the 2019 SWAN calendars. These will be available for distribution at our upcoming membership meetings. Please see the SWAN 2019 list of meetings and events in L2 - https://www.librarylearning.info/tags/?SWAN2019 If your library is unable to attend any upcoming SWAN events, please contact us if you would like calendars so we can arrange a pick-up.

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Thomas Ford (TFS) Closed Jan 7-18th
by Dawne Tortorella 06 Jan '19

06 Jan '19

The Thomas Ford Memorial Library (TFS) will be closed Monday, January 7th through Friday, January 18th. For additional information, visit the library's website for updates on their renovation - http://fordlibrary.org/renovation-closure SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Status update for Enterprise and Workflows issues
by Tara Wood 04 Jan '19

04 Jan '19

Good afternoon member libraries, We are still working to resolve the issues with Enterprise and increases in server load averages. At the moment we have left the holdings displays disabled, and we plan to leave them disabled through the weekend. With the holdings displays disabled, Enterprise and Workflows are stable and patrons are able to log into their accounts and use hold functions. Our priority is to make sure patrons can access the most important services while we troubleshoot these issues and keep Workflows up and running for staff. We are waiting for an update from SirsiDynix just a little later today, but we do not have an ETA as to when these issues will be resolved. Thank you for your patience and we will continue to update this issue on the support site today and over the weekend if there are any changes in status. https://support.swanlibraries.net/node/66547

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*Update* Intermittent Enterprise Outages and WorkFlows Slowdowns
by Steven Schlewitt 02 Jan '19

02 Jan '19

SWAN Member Library Staff: A quick update to our intermittent Enterprise outages and Symphony/WorkFlows slowdown issues. We're continuing to see influxes of Web Services calls to the Symphony server, which have resulted in intermittent Enterprise outages and occasional performance spikes on the Symphony/WorkFlows server. These issues first arose December 26th and 27th, and had subsided until this afternoon. To troubleshoot further, we temporarily disabled Web Services access on Enterprise for several hours today, which impacted My Account logins, Item Availability, and Holds placement. Those functions have since been restored and are expected to remain online throughout the evening. Fortunately, this troubleshooting has gotten us much closer to pinpointing the source of the issue and we will continue to investigate and monitor the situation throughout the week. This ongoing investigation and intermittent outages have been noted to patrons as a banner on all Enterprise profiles. Additionally, you can track new updates to the case via the support site posting<https://support.swanlibraries.net/node/66547>. In the meantime, we expect that significant Symphony/WorkFlows slowdowns should largely have subsided, so the majority of the continued impact will be on Enterprise. We thank you for your continued patience as we work to resolve this issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

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Library holdings on the search results page disabled
by Tara Wood 02 Jan '19

02 Jan '19

Good morning member libraries, We continue to experience problems with Enterprise adversely affecting Symphony Workflows. We have disabled library holdings on search results until this problem is resolved. Updates will be tracked on our Support Site Known Issues - https://support.swanlibraries.net/node/66547 Look for updates here as we know more.

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Custom Longoverdue Report (CLR) Processing
by webmaster＠swanlibraries.net 28 Dec '18

28 Dec '18

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SWAN System Disruptions
by Dawne Tortorella 27 Dec '18

27 Dec '18

We continue to experience problems with Enterprise adversely affecting Symphony Workflows. Updates will be tracked on our Support Site Known Issues - https://support.swanlibraries.net/node/66547 Look for updates here as we know more.

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