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SWAN 12/6 Quarterly Meeting Presentation Available

by Aaron Skog

Hi SWAN Libraries, The presentation from last week's meeting is now available for you. Look under "SWAN Quarterly Meeting" on our new Meetings & Documents page on the support site. https://support.swanlibraries.net/meetings-trainings/meeting-documents The SWAN Library Services YouTube channel also has the December 2018 meeting recording uploaded and available for viewing: https://www.youtube.com/user/SWANCorps/feed Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 1 month

NCOA Cleanup Begins Wednesday Night, Partial Data Freeze

by Joseph Miller

SWAN Libraries, The National Change of Address (NCOA) Patron Database Cleanup project will begin end of day tomorrow, Wednesday, December 12, 2018. UMS will process our patron records through the USPS NCOA database and return them to us for processing on Friday afternoon. The bulk of the work will be completed Saturday night, though we will continue updating patron formatting into next week. Beginning Thursday, there will be a freeze on updating the following fields in the Addresses tab: * STREET * CITY * STATE * ZIP Any changes made to these fields between Wednesday night and Saturday morning will be overwritten when the records are processed. Please keep a list of any changes to these fields that are requested by the patron during this period of processing. Updates can then be entered when the freeze is lifted. Please note, only records that have a User Category Type of PATRON or blank will be included. Records with the following User Profiles will be excluded from the update: * Generic Users * CHICAGO_P * NONSWAN_RB * Special and Academic library patrons * School-Use Only * GED_MOVED Joseph Miller Project Manager joseph(a)swanlibraries.net<http://thumbs3.ebaystatic.com/d/l225/m/m4wWk_u_P0XOUVHnL6u8jbQ.jpg> * (630) 326-7109 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 1 month

New SWAN support site is live

by Tara Wood

SWAN Libraries, The updated SWAN Support Site is now fully live! Thank you for all of your help testing and providing valuable feedback over the last six months-we couldn't have done it without you. Big thanks to Brian Smith at RAILS for his work setting up the new site and working with us to update features and troubleshoot functionality issues. And of course, thanks to all SWAN staff, who worked tirelessly to rewrite hundreds of pages of documentation to get the new site up and running. Some things to keep in mind and to check out on the new site if you haven't already done so: * As with the old site, log in with your L2 credentials at https://support.swanlibraries.net/ * Try out the new and improved search box * Check out the Quick Library Lookup on the homepage as well as the Patron Lookup Tool Please let us know if you experience any issues by sending a ticket to the Help Desk. Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 1 month