Due to the severe weather conditions and multiple closings of our SWAN libraries this week, we will be adjusting due dates. This is to assist libraries and to assure patrons that they do not need to venture out in the inclement weather to return items.
Please visit the SWAN Support Site for news<https://support.swanlibraries.net/news> including details about this due date update and library closings.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Libraries,
Quick update: some good news, we re-enabled the Enterprise code "widget" which displays local library holdings in search results. Read about the issues related to this here, under the Known Issues section of our new support site:
https://support.swanlibraries.net/node/66547
The SWAN Enterprise Novelist Select integration in detailed displays remains disabled for all library profiles, but we will resume work on it once we have completed the Green Hills Public Library District data load, which continues throughout today and tomorrow.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
844-792-6542
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
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The January Quarterly Billing is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members/201901/012019%20Janu…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics Shared Reports.
Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Updated documentation<https://support.swanlibraries.net/documentation/66269> is now available to advise libraries what to do with these reports.
Debits and credits for longoverde RB/ILL items have not been included in the Quarterly Billing since the August, 2017, revision to the Circulation Policy changed the reimbursement to 365 days after due date. The Custom Longoverdue Report (CLR) was not able to process these items until a cleanup of the patron database was completed. This cleanup was necessary to ensure the bills created by the CLR "belong" to the patron's library. The cleanup was not completed in time for the October, 2018, Quarterly Billing which means your current billing contains six months' worth of debits/credits instead of three.
Please wait until you receive your statement before making payments or requesting a credit.
Thank you,
Helen Pinder
Analyst, Member Services
helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716
SWAN Library Services
800 Quail Ridge Dr, Westmont, Il 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
Due to inclement weather conditions 1/25/19, several libraries have reported closures and delayed openings. We'll track any notifications of these closures via the SWAN support site posting<https://support.swanlibraries.net/news/2019-01/66579>.
If your library has scheduled a closure or late opening, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
SWAN Member Library Staff:
The long-running overnight maintenance reports have concluded.
While it may take some time for our regular report schedule to catch up, staff and patrons should no longer encounter any errors while using WorkFlows or other software that interacts with the database.
In order to ensure that our scheduled reports get back on track, please refrain from scheduling any non-essential reports until later today.
If you encounter any further errors while interacting with the system, please notify SWAN support by opening a ticket.
Thank you for your patience!
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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Swancirc <swancirc-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt
Sent: Wednesday, January 23, 2019 7:27 AM
To: swancirc(a)list.swanlibraries.net; swancom(a)list.swanlibraries.net
Subject: [Swancirc] Long Running Maintenance Report - AM 1/23
SWAN Member Library Staff:
We're currently monitoring a long-running overnight maintenance report, ADUText, which is creating significant delays to the morning report schedule.
This report is processing a higher volume of records due to the addition of Green Hills migration data, and could extend later into the morning. As ADUText and the subsequent RebuildItem report process, you may encounter several errors:
* "Heading keys need to be indexed" when accessing an item record
* Item records are unsearchable by title (but can be accessed by Standard Number)
* Various general indexing errors when accessing or attempting to catalog item records
All items should be searchable without errors in Enterprise, and any WorkFlows errors should resolve as these two reports conclude.
We apologize for these delays and will send an update as soon as the reports conclude.
Thank you.
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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
_______________________________________________
Swancirc mailing list
Swancirc(a)list.swanlibraries.net<mailto:Swancirc@list.swanlibraries.net>
http://list.railslibraries.info/cgi-bin/mailman/listinfo/swancirc
SWAN Member Library Staff:
We're currently monitoring a long-running overnight maintenance report, ADUText, which is creating significant delays to the morning report schedule.
This report is processing a higher volume of records due to the addition of Green Hills migration data, and could extend later into the morning. As ADUText and the subsequent RebuildItem report process, you may encounter several errors:
* "Heading keys need to be indexed" when accessing an item record
* Item records are unsearchable by title (but can be accessed by Standard Number)
* Various general indexing errors when accessing or attempting to catalog item records
All items should be searchable without errors in Enterprise, and any WorkFlows errors should resolve as these two reports conclude.
We apologize for these delays and will send an update as soon as the reports conclude.
Thank you.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
SWAN Member Library Staff:
Due to inclement weather conditions 1/22/19, several libraries have reported closures. We'll track any notifications of these closures via the SWAN support site posting<https://support.swanlibraries.net/news/2019-01/66575>.
If your library has scheduled a closure or late opening, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
Follow our Known Issues log for all system updates - https://support.swanlibraries.net/help/known-issues
We are anxious to restore the Enterprise search results display with library holdings. Please know that we assess the ability to coordinate with other projects on a daily basis and this remains a high priority for resolution.
Currently SirsiDynix has started the process of loading Green Hills bibliographic, patron, and circulation data in preparation for the January 29th go-live date. To avoid problems with this data load, we are not able to turn this display on in Enterprise until the data load is complete.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
