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by Dawne Tortorella

We have received several reports of problems bringing records in through Smartport and Acquisitions, as well as Web Services and SIP. We are troubleshooting with SirsiDynix and recommend that if you can, please curtail cataloging functions until this issue is resolved. You can track these known issues on our support site: https://support.swanlibraries.net/help/known-issues SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

Shelf Check For Custom Longoverdue Report (CLR)

by webmaster＠swanlibraries.net

7 years, 3 months

OCLC Configuration and WorldShare ILL Workshops/Labs

by webmaster＠swanlibraries.net

7 years, 3 months

SWAN Directors and Adminstrators Quarterly Meeting - Agenda & Packet for 3/7 Posted

by Aaron Skog

SWAN Member Libraries, The March Quarterly agenda and packet for the meeting on Thursday, March 7th at 10:00 a.m. is now available for you: https://support.swanlibraries.net/sites/default/files/meeting/19_03_07/6528… We will live-stream the audio and desktop presentation of this meeting via GoToMeetings; if you would like to attend remotely, please refer to page 3 of the meeting packet. This meeting is at the *Oak Brook Public Library and begins at 10 a.m.* Meeting highlights: * Approval of SWAN's FY20 budget & membership fees (see packet) * SWAN's upcoming board election (see packet) * Changes to our Internet Access service (see packet) * What life is like in the cloud * Updates from SWAN staff on the cataloging, circulation, and discovery advisory groups * Progress report on the new mobile app & recent improvements to Enterprise The meeting packet contains a written update on the strategic plan objectives and a detailed operations report. If you are curious what SWAN is up to, take a look at 51 jam-packed pages of information! Have a great weekend! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

BYS Closed March 6 - 8

by Michael Szarmach

The Berwyn Public Library will be closed March 6-8 for construction. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

RFS Closed Friday 3/1

by Dawne Tortorella

The River Forest Public Library will be closed on Friday, March 1st for scheduled maintenance. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 3 months

*Update - Ready for Logins* Ongoing MobileCirc Login Issues

by Steven Schlewitt

SWAN Member Library Staff: After extensive troubleshooting alongside SirsiDynix support and adjustments to our MobileCirc authentication procedure, we're happy to announce that the app is again stable and ready for library logins, although we're still working to fully resolve the issue. Through our troubleshooting, we determined that MobileCirc performs a query during the login/authentication process to collect delinquent patrons barcodes in the event that the app needs to run offline during that day. This is similar to how WorkFlows collects a user delinquency file for use in offline mode. At our current volume of users matching this criteria, the query would cause MobileCirc to become unstable, leading either to higher CPU loads on the Symphony server or a timeout during authentication. SirsiDynix has proposed the development of a new MobileCirc version that permits offline delinquency as optional. Since SWAN does not currently support MobileCirc in offline mode due to several other previously identified bugs impacting holds and item statuses, this is the ideal solution to the issue. However, development of this version could take up to several months, so through some trial and error, we've managed to throttle the volume of delinquent users passed to the offline file for both MobileCirc and WorkFlows. Currently, patrons with a last activity date greater than two years are not reflected in the offline delinquency. This will only be temporary until the new version of MobileCirc becomes available. We thank you for your patience throughout the troubleshooting process. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

7 years, 4 months

La Grange Park closed today

by Ian Nosek

Due to a power outage, La Grange Park Library will be closed today, Sunday 2/24. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net •catalog.swanlibraries.net

7 years, 4 months

2/19 - Overnight processing errors

by Ian Nosek

SWAN Member libraries, Our nightly indexing process encountered errors early this morning. As a result, items may not be fully searchable within WorkFlows. You may also encounter errors while searching such as “heading keys need to be indexed”. SirsiDynix has been made aware of the issue and will be working to correct this issue. We expect all indexing issues to be resolved by tonight’s indexing. You may track this issue on our support site. https://support.swanlibraries.net/node/66597 Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net •catalog.swanlibraries.net

7 years, 4 months

Nightly Processing/Index Errors

by Dawne Tortorella

Our overnight maintenance encountered an abnormal error and SirsiDynix is working on the issue. You can track the Known Issue related to this problem for updates. https://support.swanlibraries.net/node/66593 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 4 months

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