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*Starting Now* SWAN Server Migration on Sunday, Jan 13th from 6pm through Jan 14th AM

by Steven Schlewitt

SWAN Member Library Staff: The SWAN Symphony server migration is underway! We’ll send an update via SWANcom and support site post<https://support.swanlibraries.net/news/2018-12/66379> when our overnight work has completed, likely early tomorrow morning. As a reminder, please be prepared to start the morning with WorkFlows in Offline Mode<https://support.swanlibraries.net/documentation/64828> unless we give the all-clear prior. Thank you for your continued patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Friday, January 11, 2019 9:16 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>; 'swantech(a)list.swanlibraries.net' <swantech(a)list.swanlibraries.net>; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net> Subject: *Reminder* SWAN Server Migration on Sunday, Jan 13th from 6pm through Jan 14th AM SWAN Member Library Staff: Just another quick reminder for this weekend’s server infrastructure migration. Please refer to the original news posting<https://support.swanlibraries.net/news/2018-12/66379> for the full details. A couple of quick notes for this reminder: * Please remember to freeze acquisitions processing today after 12pm and for the remainder of the weekend to avoid order issues. We’ll send a SWANcom as soon as acquisitions is clear to resume following the migration. * Access to digital materials through services such as Overdrive, Axis360, and Hoopla will be unavailable during the migration process. Materials checked out this weekend prior to the Sunday/6pm migration may be cached and remain available with select digital services, however. Look for our next SWANcom just prior to the start of the migration on Sunday. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Tuesday, January 8, 2019 8:57 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; 'swancirc(a)list.swanlibraries.net' <swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net>> Subject: *Reminder* SWAN Server Migration on Sunday, Jan 13th from 6pm through Jan 14th AM Importance: High SWAN Member Library Staff: We’re on-schedule for this weekend’s server infrastructure migration! Please review our original posting<https://support.swanlibraries.net/news/2018-12/66379> and email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or encounter any issues. To reiterate our quick notes relating to the migration: * Migration starts at 6pm on Sunday, January 13th and extends into the early morning of Monday, January 14th. * SWAN staff will send a SWANcom in the morning of January 14th to give the “all clear” to login and begin using the migrated server. * This migration will require a FREEZE of all Acquisitions services on Friday, January 11th at 12pm, that extends through to the completion of the migration. * Acquisitions performed during the freeze period will potentially cause order issues. * No WorkFlows client updates or hostname changes are necessary to accommodate this change. * SIP2-based PCReservation libraries should verify that their server is referencing the hostname and not the IP address. This feature is available in PCReservation 4.5+ * Monday, January 14th’s morning report schedule WILL experience delays due to the shift of overnight maintenance. * Please avoid scheduling unnecessary reports until the schedule has caught up. * BLUECloud Analytics statistics will likely be one day off. These will catch up on Tuesday, Jan 15th. * Library staff may need to start Monday, January 14th using Offline mode<https://support.swanlibraries.net/documentation/64828> if the migration takes us into the morning. * *NEW: We strongly recommend having your IT staff or contractors available and on-site on Monday the 14th as some libraries may need internal network/routing changes that cannot be performed by SWAN IT staff. * *NEW: SWAN will be implementing a new volume email service this week (prior to the migration) to help us better control and monitor email notification success from the new environment. * This new service should not require any changes by the library or patron, but we’ll issue further notice if email spam rules or anything of the sort will need to be modified to accommodate. We’ll issue an additional reminder SWANcom later this week and a notice when the migration begins. Additionally, be sure to watch SWANcom on the morning of the 14th for the all-clear to login. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Wednesday, December 5, 2018 2:24 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] SWAN Server Migration on Sunday, Jan 13th from 6pm through Jan 14th AM Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ SWAN Server Migration on Sunday, Jan 13th from 6pm through Jan 14th AM 12/05/2018 - 14:23 - by Steven Schlewitt SWAN Member Library Staff: We’re at the last milestone of the SWAN server infrastructure migration project! On Sunday, January 13th at 6pm, SWAN IT will work with SirsiDynix engineers to migrate our server data to the new server infrastructure host in the Microsoft Azure Cloud. This migration could take the entire evening into Monday morning, so please check SWANcom and the SWAN support site first thing on Monday morning prior to your initial login. Unlike the past two milestones in this project, no additional work will be required on the library’s side to accommodate this change. SWAN IT staff are currently wrapping up the coordination of VPN changes with the Network Self-Maintainer libraries, but the Symphony WorkFlows server will continue to use the hostname, api.in.swanlibraries.net and will continue to be accessible exclusively over the SWAN VPN. Some changes to the traffic routing on your library network may be needed – an upcoming benchmark of our new environment will help to determine if this is at all necessary. The Important Details: What? Symphony server Cloud migration When? Begins at 6pm. on Sunday, January 13th concluding the morning of Monday, January 14th. (Migration is scheduled after library hours) Who is Impacted? Primarily overnight/online patrons and potentially early morning library staff * Circulation/Reference Staff: Potentially use WorkFlows in Offline mode on Monday, January 14th unless the all-clear is given prior to open. * Cataloging/Tech Services Staff: Observe the Acquisitions freeze from Friday, January 11th until notified via SWANcom (expectedMonday, January 14th). * Information Technology Staff: If you are a Self-Maintenance VPN library, Rudy Host will be reaching out to you (if he hasn’t already) to configure a new VPN. Additionally, your library may need to adjust network traffic routes if any changes have been made internally in your library (not present on your Sonicwall). Otherwise for libraries with Sonicwalls managed by SWAN IT, the necessary changes should already be in-place. * Patrons: Will be unable to access My Account, Item Availability, Payments, and Holds functions in Enterprise during the migration. Service Availability During the Migration (after 6pm on Sunday the 13th) * Symphony/WorkFlows Server * No access to SIP2 or Web Services 3rd Party Vendor Integrations (databases, electronic media) * No access to SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) * No access to WorkFlows * Enterprise * Full access to current item records and searching (cached data) * No access to My Account features * No access to place holds * No access to commerce/payment functions * No access to item availability * BLUEcloud Applications * Full access to BLUEcloud Analytics * Full access to BCA report functions * Statistics from November 7th, 8th will not be accessible until later in the week * BCA Reports will be generated and emailed as scheduled * No access to Bookmyne * No access to MobileCirc Quick Notes… * Migration starts at 6pm on Sunday, January 13th and extends into the early morning of Monday, January 14th. * SWAN staff will send a SWANcom in the morning of January 14th to give the “all clear” to login and begin using the migrated server. * This migration will require a FREEZE of all Acquisitions services on Friday, January 11th at 12pm, that extends through to the completion of the migration. * Acquisitions performed during the freeze period will potentially cause order issues. * No WorkFlows client updates or hostname changes are necessary to accommodate this change. * SIP2-based PCReservation libraries should verify that their server is referencing the hostname and not the IP address. This feature is available in PCReservation 4.5+ * Monday, January 14th’s morning report schedule WILL experience delays due to the shift of overnight maintenance. * Please avoid scheduling unnecessary reports until the schedule has caught up. * BLUECloud Analytics statistics will likely be one day off. These will catch up on Tuesday, Jan 15th. * Library staff may need to start Monday, January 14th using Offline mode<https://support.swanlibraries.net/documentation/64828> if the migration takes us into the morning. Server Environment Test Announcement Watch SWANcom later this week for an announcement and details of a test of the new server environment. The test will take place on Thursday, December 13th between 10am-12pm and will require each library to perform a few simple WorkFlows functions in the new server environment and submit a FormSite survey. Questions or comments? Please contact SWAN Support If you have any questions, comments, or run into any difficulties on the day of the migration, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> to create a ticket in the SWAN support system or contact SWAN Support directly by calling 844-SWANLIB (844-792-6542) and dial 0 for immediate assistance. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-12/66379

7 years

*Reminder* SWAN Server Migration on Sunday, Jan 13th from 6pm through Jan 14th AM

by Steven Schlewitt

SWAN Member Library Staff: We’re on-schedule for this weekend’s server infrastructure migration! Please review our original posting<https://support.swanlibraries.net/news/2018-12/66379> and email help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions or encounter any issues. To reiterate our quick notes relating to the migration: * Migration starts at 6pm on Sunday, January 13th and extends into the early morning of Monday, January 14th. * SWAN staff will send a SWANcom in the morning of January 14th to give the “all clear” to login and begin using the migrated server. * This migration will require a FREEZE of all Acquisitions services on Friday, January 11th at 12pm, that extends through to the completion of the migration. * Acquisitions performed during the freeze period will potentially cause order issues. * No WorkFlows client updates or hostname changes are necessary to accommodate this change. * SIP2-based PCReservation libraries should verify that their server is referencing the hostname and not the IP address. This feature is available in PCReservation 4.5+ * Monday, January 14th’s morning report schedule WILL experience delays due to the shift of overnight maintenance. * Please avoid scheduling unnecessary reports until the schedule has caught up. * BLUECloud Analytics statistics will likely be one day off. These will catch up on Tuesday, Jan 15th. * Library staff may need to start Monday, January 14th using Offline mode<https://support.swanlibraries.net/documentation/64828> if the migration takes us into the morning. * *NEW: We strongly recommend having your IT staff or contractors available and on-site on Monday the 14th as some libraries may need internal network/routing changes that cannot be performed by SWAN IT staff. * *NEW: SWAN will be implementing a new volume email service this week (prior to the migration) to help us better control and monitor email notification success from the new environment. * This new service should not require any changes by the library or patron, but we’ll issue further notice if email spam rules or anything of the sort will need to be modified to accommodate. We’ll issue an additional reminder SWANcom later this week and a notice when the migration begins. Additionally, be sure to watch SWANcom on the morning of the 14th for the all-clear to login. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Wednesday, December 5, 2018 2:24 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] SWAN Server Migration on Sunday, Jan 13th from 6pm through Jan 14th AM Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ SWAN Server Migration on Sunday, Jan 13th from 6pm through Jan 14th AM 12/05/2018 - 14:23 - by Steven Schlewitt SWAN Member Library Staff: We’re at the last milestone of the SWAN server infrastructure migration project! On Sunday, January 13th at 6pm, SWAN IT will work with SirsiDynix engineers to migrate our server data to the new server infrastructure host in the Microsoft Azure Cloud. This migration could take the entire evening into Monday morning, so please check SWANcom and the SWAN support site first thing on Monday morning prior to your initial login. Unlike the past two milestones in this project, no additional work will be required on the library’s side to accommodate this change. SWAN IT staff are currently wrapping up the coordination of VPN changes with the Network Self-Maintainer libraries, but the Symphony WorkFlows server will continue to use the hostname, api.in.swanlibraries.net and will continue to be accessible exclusively over the SWAN VPN. Some changes to the traffic routing on your library network may be needed – an upcoming benchmark of our new environment will help to determine if this is at all necessary. The Important Details: What? Symphony server Cloud migration When? Begins at 6pm. on Sunday, January 13th concluding the morning of Monday, January 14th. (Migration is scheduled after library hours) Who is Impacted? Primarily overnight/online patrons and potentially early morning library staff * Circulation/Reference Staff: Potentially use WorkFlows in Offline mode on Monday, January 14th unless the all-clear is given prior to open. * Cataloging/Tech Services Staff: Observe the Acquisitions freeze from Friday, January 11th until notified via SWANcom (expectedMonday, January 14th). * Information Technology Staff: If you are a Self-Maintenance VPN library, Rudy Host will be reaching out to you (if he hasn’t already) to configure a new VPN. Additionally, your library may need to adjust network traffic routes if any changes have been made internally in your library (not present on your Sonicwall). Otherwise for libraries with Sonicwalls managed by SWAN IT, the necessary changes should already be in-place. * Patrons: Will be unable to access My Account, Item Availability, Payments, and Holds functions in Enterprise during the migration. Service Availability During the Migration (after 6pm on Sunday the 13th) * Symphony/WorkFlows Server * No access to SIP2 or Web Services 3rd Party Vendor Integrations (databases, electronic media) * No access to SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) * No access to WorkFlows * Enterprise * Full access to current item records and searching (cached data) * No access to My Account features * No access to place holds * No access to commerce/payment functions * No access to item availability * BLUEcloud Applications * Full access to BLUEcloud Analytics * Full access to BCA report functions * Statistics from November 7th, 8th will not be accessible until later in the week * BCA Reports will be generated and emailed as scheduled * No access to Bookmyne * No access to MobileCirc Quick Notes… * Migration starts at 6pm on Sunday, January 13th and extends into the early morning of Monday, January 14th. * SWAN staff will send a SWANcom in the morning of January 14th to give the “all clear” to login and begin using the migrated server. * This migration will require a FREEZE of all Acquisitions services on Friday, January 11th at 12pm, that extends through to the completion of the migration. * Acquisitions performed during the freeze period will potentially cause order issues. * No WorkFlows client updates or hostname changes are necessary to accommodate this change. * SIP2-based PCReservation libraries should verify that their server is referencing the hostname and not the IP address. This feature is available in PCReservation 4.5+ * Monday, January 14th’s morning report schedule WILL experience delays due to the shift of overnight maintenance. * Please avoid scheduling unnecessary reports until the schedule has caught up. * BLUECloud Analytics statistics will likely be one day off. These will catch up on Tuesday, Jan 15th. * Library staff may need to start Monday, January 14th using Offline mode<https://support.swanlibraries.net/documentation/64828> if the migration takes us into the morning. Server Environment Test Announcement Watch SWANcom later this week for an announcement and details of a test of the new server environment. The test will take place on Thursday, December 13th between 10am-12pm and will require each library to perform a few simple WorkFlows functions in the new server environment and submit a FormSite survey. Questions or comments? Please contact SWAN Support If you have any questions, comments, or run into any difficulties on the day of the migration, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> to create a ticket in the SWAN support system or contact SWAN Support directly by calling 844-SWANLIB (844-792-6542) and dial 0 for immediate assistance. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-12/66379

7 years

Delay with Yahoo/AOL patron emails

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing issues delivering emails to patrons with Yahoo or AOL email addresses. We're submitted cases with both Yahoo and our volume email service to seek resolution and are currently awaiting response. This issue impacts all checkout receipts, bills, and other notices sent from our Symphony server on January 8th or 9th. While none of these emails have been lost, they're currently being deferred or delayed from delivery on the Yahoo email servers. Once the issue has been resolved, all emails should be delivered to the respective patron accounts. We apologize for the inconvenience and will update the Known Issue<https://support.swanlibraries.net/node/66559> as soon as additional information becomes available. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

7 years

Public Web Browser (PWB) 2019 License Now Available From RAILS

by webmaster＠swanlibraries.net

7 years

Lansing New Phone System (Sat, 1/12)

by Dawne Tortorella

Oh Saturday, January 12th, Lansing Public Library will be installing a new phone system. Incoming calls will be answered by Unique, but those calls will not be transferred to the library until the system cut-over is complete. The only expected day of phone outage is Jan 12th.

7 years

High Demand Holds

by Dawne Tortorella

Please do not run any High Demand Holds reports in Workflows without a Pick-up library and User Library selected. Libraries are running these reports without library selections causing the report server to be tied up for long periods of time. This prevents other reports from running. Our support site provides assistance in configuring the report settings - https://support.swanlibraries.net/documentation/64736 Due to multiple libraries running these reports without library settings, we will be looking at alternatives to this report including password-protecting the report so that it can only be scheduled by SWAN support.

7 years, 1 month

2019 SWAN Calendars - Available

by Dawne Tortorella

Happy 2019! We have received the 2019 SWAN calendars. These will be available for distribution at our upcoming membership meetings. Please see the SWAN 2019 list of meetings and events in L2 - https://www.librarylearning.info/tags/?SWAN2019 If your library is unable to attend any upcoming SWAN events, please contact us if you would like calendars so we can arrange a pick-up.

7 years, 1 month

Thomas Ford (TFS) Closed Jan 7-18th

by Dawne Tortorella

The Thomas Ford Memorial Library (TFS) will be closed Monday, January 7th through Friday, January 18th. For additional information, visit the library's website for updates on their renovation - http://fordlibrary.org/renovation-closure SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 1 month

Status update for Enterprise and Workflows issues

by Tara Wood

Good afternoon member libraries, We are still working to resolve the issues with Enterprise and increases in server load averages. At the moment we have left the holdings displays disabled, and we plan to leave them disabled through the weekend. With the holdings displays disabled, Enterprise and Workflows are stable and patrons are able to log into their accounts and use hold functions. Our priority is to make sure patrons can access the most important services while we troubleshoot these issues and keep Workflows up and running for staff. We are waiting for an update from SirsiDynix just a little later today, but we do not have an ETA as to when these issues will be resolved. Thank you for your patience and we will continue to update this issue on the support site today and over the weekend if there are any changes in status. https://support.swanlibraries.net/node/66547

7 years, 1 month

*Update* Intermittent Enterprise Outages and WorkFlows Slowdowns

by Steven Schlewitt

SWAN Member Library Staff: A quick update to our intermittent Enterprise outages and Symphony/WorkFlows slowdown issues. We're continuing to see influxes of Web Services calls to the Symphony server, which have resulted in intermittent Enterprise outages and occasional performance spikes on the Symphony/WorkFlows server. These issues first arose December 26th and 27th, and had subsided until this afternoon. To troubleshoot further, we temporarily disabled Web Services access on Enterprise for several hours today, which impacted My Account logins, Item Availability, and Holds placement. Those functions have since been restored and are expected to remain online throughout the evening. Fortunately, this troubleshooting has gotten us much closer to pinpointing the source of the issue and we will continue to investigate and monitor the situation throughout the week. This ongoing investigation and intermittent outages have been noted to patrons as a banner on all Enterprise profiles. Additionally, you can track new updates to the case via the support site posting<https://support.swanlibraries.net/node/66547>. In the meantime, we expect that significant Symphony/WorkFlows slowdowns should largely have subsided, so the majority of the continued impact will be on Enterprise. We thank you for your continued patience as we work to resolve this issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

7 years, 1 month

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