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Enterprise Upgrade/Downtime Thursday, September 20th, 12 a.m.

by Tara Wood

Good morning, We are upgrading to Enterprise 5.0.0.7, which resolves an error with on-order records. The upgrade will require downtime of 1-3 hours. You can read more about the upgrade here: https://support.swanlibraries.net/news/2018-09-17/enterprise-upgradedowntim… Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * (630)326-7706 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

*Resolved* WorkFlows Outage at 7:30pm on 9/17

by Steven Schlewitt

WorkFlows is back online and operating as expected. Please login normally and let us know if you experience any trouble. We’ll continue to monitor the situation throughout the night and send further updates via SWANcom if any issues arise. Thank you for your patience as we worked to resolve the issue. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, September 17, 2018 7:47 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Outage at 7:30pm on 9/17 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ WorkFlows Outage at 7:30pm on 9/17 09/17/2018 - 19:46 - by Steven Schlewitt SWAN Member Libraries: We’re currently experiencing a high load average on the Symphony WorkFlows server, causing many clients to disconnect. If you’ve been disconnected from WorkFlows, please proceed in Offline mode for limited circulation functions until we’re able to troubleshoot the issue further. This outage will also impact SIP2 and Web Services integrated services, which includes Enterprise My Account features and item availability. We’ll send additional information as soon as it becomes available. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-09-17/workflows-outage-730pm-917

6 years, 2 months

WorkFlows Outage at 7:30pm on 9/17

by webmaster＠swanlibraries.net

6 years, 2 months

Enterprise My Account and Availability Issues on 9/17

by webmaster＠swanlibraries.net

6 years, 2 months

*Important* Symphony WorkFlows Upgrade to v3.5.3 on October 10th at 10pm

by webmaster＠swanlibraries.net

6 years, 2 months

Enterprise Stability Issues Update 9/14

by Aaron Skog

SWAN Libraries, I wanted to update everyone on the ongoing instability issues with Enterprise. We continue to work with SirsiDynix software engineers and hosting support staff on the stability issues that arose in July. The software fixes for these issues require SirsiDynix's Enterprise software developers to create a patch (or multiple patches) for Enterprise 5.0 for all customers. Unfotunately SWAN has been hit hard by this bug. Until these software fixes are written by SirsiDynix, we have taken the following steps: * SWAN IT is alerted automatically when Enterprise experiences any outage * SirsiDynix hosting monitors for any unresponsive Enterprise, and will automatically restart SWAN's Enterprise * SirsiDynix hosting has instituted daily restarts of Enterprise during non-business hours as a step to improve stability * SWAN is monitoring all Enterprise patch releases for software fixes, and will prioritize these updates. We are on version 5.0.0.6 at the moment (updated 8/21), with 5.0.0.7 planned for 9/20. It is likely this resolution will require multiple fixes. The issues are specific to Tomcat memory, which results in these brief 5-10 minute outages being random. Due to this, *we ask that library staff wait 15 minutes after you first notice the catalog being unresponsive before calling SWAN or submitting a support ticket.* The truth is we are alerted immediately and probably know it is happening before you do. We will only send out a SWANcom should the Enterprise outage last longer than 15 minutes. The following support site post has been updated with this information: https://support.swanlibraries.net/news/2018-09-14/914-update-intermittent-e… We understand how frustrating this is for everyone. This situation is frustrating for us as well. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

REMINDER: Voting Now Open for SWAN Joining Fee Recommendation

by Aaron Skog

Library Directors/Administrators, Just an update and reminder on the electronic voting for setting the SWAN Joining Fee for new libraries. We are about half-way through this vote, and I thought it would be helpful to list the libraries that participated thus far (as of 10am today). This vote requires 2/3 of SWAN library directors/administrators to vote in the affirmative to pass. Please see the 9/11 email below for the voting website. 1. Acorn Public Library District 2. Berkeley Public Library 3. Blue Island Public Library 4. Chicago Heights Public Library 5. Chicago Ridge Public Library 6. Cicero Public Library 7. Clarendon Hills Public Library 8. Crestwood Public Library District 9. Downers Grove Public Library 10. Eisenhower Public Library District 11. Elmwood Park Public Library 12. Forest Park Public Library 13. Frankfort Public Library District 14. Franklin Park Public Library District 15. Geneva Public Library District 16. Glen Ellyn Public Library 17. Hillside Public Library 18. Hinsdale Public Library 19. La Grange Public Library 20. LaGrange Park Public Library District 21. Matteson Area Public Library District 22. Maywood Public Library District 23. Melrose Park Public Library 24. Messenger Public Library of North Aurora 25. Midlothian Public Library 26. Nancy L. McConathy Public Library District 27. National University of Health Sciences 28. North Riverside Public Library District 29. Oak Park Public Library 30. Palos Park Public Library 31. Prairie Trails Public Library District 32. River Forest Public Library 33. Saint Charles Public Library District 34. Schiller Park Public Library 35. Thomas Ford Memorial Library 36. Tinley Park Public Library 37. Westmont Public Library 38. Woodridge Public Library Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Aaron Skog Sent: Tuesday, September 11, 2018 7:33 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Voting Now Open for SWAN Joining Fee Recommendation SWAN Library Directors/Administrators, The electronic voting on the SWAN Joining Fee is now open. The recommendation and electronic ballot is online at the link below. https://support.swanlibraries.net/news/2018-09-11/voting-open-approve-swan-… For a detailed background, please refer to the SWAN Quarterly meeting, which has the meeting packet, video recording, and presentation online. Refer to page 37 of the meeting packet for information on the Joining Fee recommendation. https://support.swanlibraries.net/news/2018-09-07/summary-september-6-2018-… This vote requires 2/3 of SWAN library directors/administrators to vote in the affirmative to pass. This vote will set the Joining Fee amount for Green Hills Public Library District. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

**RESOLVED** High load average on Production Server

by Ian Nosek

SWAN Member Libraries and Information Technology Staff: The load average on our Production server has returned to normal levels. We are no longer seeing any anomalies on the system, but will continue to monitor the server. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • 630.326.5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Thursday, September 13, 2018 4:43 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] High load average on Production Server Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ High load average on Production Server 09/13/2018 - 16:42 - by Ian Nosek SWAN Member Libraries and Information Technology Staff: Our Production server is currently experiencing a higher than average load. This may result in some intermittent slowness in the WorkFlows client as well as messages indicating record locks or other errors. We are currently working with SirsiDynix staff to identify the cause and rectify the situation. Thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net<mailto:help@swanlibraries.net%3cmailto:help@swanlibraries.net>> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-09-13/high-load-average-product…

6 years, 2 months

High load average on Production Server

by webmaster＠swanlibraries.net

6 years, 2 months

Transiting Library - List Items in Transit for 10-30 days

by "Distribution Services"

6 years, 2 months

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