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by Aaron Skog

SWAN Directors & Administrators, The meeting packet for tomorrow's Committee of the Whole (affectionately called a COW) has been reposted. There was a mistake in the packet posting last week in that it left out one section. The link below will have the questions received and written answers supplied by the Fees Committee. https://support.swanlibraries.net/sites/default/files/meeting/2017-10-17/pa… I will supply handouts tomorrow of the Q&A for the meeting as well. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

CWS power and phone outage

by Rudy Host

SWAN Libraries - Crestwood Library is currently without power and phone service due to the storms on Saturday. They expect that these services will not be restored until Wednesday the 18th.

8 years, 3 months

NonSWAN and Chicago_P User Record Cleanup

by Vickie Totton

++Please route to appropriate staff++ We have found a number of NonSWAN and Chicago Reciprocal Borrowing patron records that do not have ILL_LIBS as their library, most likely due to a learning curve when we first migrated. We have attached a report of these records; please open the NonSWAN RB and Chicago Users report, find the tab with your library name (if you don't see your library you do not have any records to clean up!) and use the Modify User wizard to update the Library field in the user records to ILL_LIBS. We have also found user records with a Library of ILL_LIBS with User Profiles that belong to SWAN libraries. We have attached a report of these records; please open the ILL_LIBS Library - No NonSWAN or Chicago_P User Profiles report, find the tab(s) with your library User Profile(s) and use the Modify User wizard to examine the record and update necessary fields. If the record belongs to a NonSWAN or Chicago patron update the User Profile field. If the record belongs to your patron, update the Library field to your library. We greatly appreciate your assistance with this; if you have any questions please feel free to contact us. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

Self Nomination form is now open for vacancies on the SWAN Circ Advisory Committee

by webmaster＠swanlibraries.net

8 years, 3 months

SWAN 10/17 COW Membership Meeting Information and Packet Now Online

by Aaron Skog

SWAN Member Library Directors & Administrators, Information for the meeting next week Tuesday, October 17th at Oak Lawn Public Library is now available online. Refer to the SWAN Support site news post for details. https://support.swanlibraries.net/news/2017-10-11/cow-meeting-tues-oct-17-o… The posting includes a link to the packet, which contains an updated SWAN Fees Committee Recommendation, comments received, and membership fees updated with most recent funding information. The meeting will be streamed online. The URL to the stream is in the news post and on the packet agenda. We hope to see you next week. Have fun at ILA if you are there right now. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

FIXED: September, 2017 Circulation Statistics

by Helen Pinder

The circulation statistics<https://support.swanlibraries.net/content/2017-sirsidynix-stats> for September, 2017 have been re-posted to include the previously missing data from 9/30/2017. We apologize for any inconvenience this has caused. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

September 2017 Circulation Statistics

by Vickie Totton

Thanks to some eagle-eyed staff at our libraries we have discovered the Circulation Statistics posted on the SWAN support site do not include transactions from September 30th. Although our subscriptions were set to run late in the day on the first of the month it appears the harvest had not yet completed. We have changed our subscriptions to run late in the day on the second day of the month and encourage any members who have subscribed to statistics reports on their own to do the same. We will send out notice tomorrow when we post the updated reports to the SWAN support site. We apologize for any inconvenience this may have caused. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

2018 Days Closed

by Lauren Levaggi

SWAN Libraries - It's that time of year again! Please submit the dates you will be closed for 2018. You can submit your dates using the Days Closed - Annual Survey<https://support.swanlibraries.net/node/add/days-closed> located on our support site. Days Closed - Annual Survey Tutorial - https://youtu.be/XTTmIetbvVE If you have trouble using the Days Closed - Annual Survey<https://support.swanlibraries.net/node/add/days-closed>, you can open a help desk ticket listing your dates by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net> . Thank you, Lauren Levaggi Support Analyst, Member Services lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> * (630)326-8621 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

*Important*: Upcoming refresh to Overdrive eRC harvests on Monday, 10/9

by webmaster＠swanlibraries.net

8 years, 4 months

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