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BLUEcloud Analytics Login Errors

by webmaster＠swanlibraries.net

8 years, 3 months

ESS closed 9/5

by Lauren Levaggi

SWAN Libraries - The Eisenhower Public Library will be closed all day on Tuesday, September 5, 2017 for a Staff In-Service Day. The Eisenhower Library will be having a new phone system installed during this time. They will reopen on Wednesday morning, September 6th, at 9:00 am.

8 years, 3 months

In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

SWAN User Experience Manager Position

by Aaron Skog

Hello SWAN Libraries: I am excited to announce that we are officially recruiting for a brand new full-time position for SWAN, a User Experience Manager. I've posted this listing here on the SWAN website, if you'd like to send the posting to anyone that you know who might be a good fit to join our team and is qualified. https://www.swanlibraries.net/careers/ Thank you all for helping us to find the best candidates possible! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

SWAN Quarterly Meeting at Wood Dale PL - Agenda and Packet for 9/7 Now Online

by Brande Overbey

SWAN Member Libraries: The September Quarterly agenda and packet (47 pages) for next Thursday's 9/7 meeting are now available for you: https://support.swanlibraries.net/sites/default/files/meeting/2017-09-07/pa… Due to ongoing construction at RAILS Burr Ridge, we are again holding this meeting at a different venue, Wood Dale PL this time. We are going to test out a new live streaming/recording option with GoToMeetings this time around. We are hoping to have any bugs worked out by then, but as with any new technology there is always a potential for slow down for this first large test trial, so in-person attendance may be best if you want to ensure that you do not experience any technical issues. Our IT team will email you instructions for utilizing the GoTo Meetings feature as we get closer to the meeting date. Have a wonderful holiday weekend, and we hope to see you next Thursday! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

BLUEcloud Analytics Upgrade Complete

by Vickie Totton

SirsiDynix ran into an issue that slowed their upgrade to MicroStrategy 10 over the weekend but it is now complete. There are some changes to the appearance of BCA but they should not affect the way you have become accustomed to using the reports. The issue SirsiDynix experienced affected access to BCA and many of the DISCARD reports you subscribe to over the weekend seem to have failed. Please find attached a list of items, paged by library, that were checked out to DISCARD last week. As always, please contact us if you have any difficulties. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

**RESOLVED** Enterprise Catalog Outage 8/25

by Ian Nosek

SWAN Member Libraries and Information Technology Staff: SirsiDynix has restarted our Enterprise instance and it has been running stable for approximately 20 minutes now. We do not anticipate any further disruption of service, but we will continue to monitor it throughout the day. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, August 25, 2017 2:22 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Enterprise Catalog Outage 8/25 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Enterprise Catalog Outage 8/25 08/25/2017 - 14:22 - by Ian Nosek SWAN Member Libraries and Information Technology Staff: We are currently experiencing problems with our Enterprise Catalog. You may experience very slow response, error messages and inability to connect at this time. SirsiDynix staff is working on a resolution. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-08-25/enterprise-catalog-outage…

8 years, 3 months

Enterprise Catalog Outage 8/25

by webmaster＠swanlibraries.net

8 years, 3 months

*Important*: Temporary Suspension of eRC Harvests in Enterprise Catalog

by webmaster＠swanlibraries.net

8 years, 3 months

In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are the weekly shelf check lists for items that have been in transit 10-30 days along with the procedures to process them. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 3 months

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