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BlueCloud Analytics (BCA) is down

by webmaster＠swanlibraries.net

8 years, 4 months

*Resolved* Ongoing eRC and Enterprise Harvest Issues

by webmaster＠swanlibraries.net

8 years, 4 months

Voting now open for the SWAN Circulation Advisory Committee

by Kate Boyle

+++ Please route to appropriate personnel +++ +++ Only one vote per SWAN/MAGIC/LINC library +++ Voting is now open for the SWAN Circulation Advisory Committee. Please have your Circulation Manager/Supervisor complete your ballot. There are seven vacancies this year, please vote for six representatives from the SWAN membership and one candidate from the MAGIC and LINC libraries. The voting closes at noon on Monday, Oct. 30th. Good luck to all the candidates and thank you for volunteering to serve. Your time and energies are greatly appreciated. Link to ballot: https://fs8.formsite.com/SWANServices/form245/index.html Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

Q&A Sessions for New 19 Migration Info, All are Welcome

by webmaster＠swanlibraries.net

8 years, 4 months

New 19 Migration Memo: Policy Loads Scheduled for Oct 23 and Oct 30

by webmaster＠swanlibraries.net

8 years, 4 months

October Quarterly Billing now available

by Helen Pinder

Please route to appropriate staff. The October Quarterly Billing is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide users through the Billing Summary<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/102…> sheet as well as the detail statement reports<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> folder accessible in BlueCloud Analytics Shared Reports. You will note that the October Billing does not include any credits or debits for Unpaid Lost library material. This is due to the August, 2017 Circ Policy<https://support.swanlibraries.net/system/files/Members%20Only/Circulation%2…> revision Section 4.g: "Reimbursement for non-returned lost materials will be 365 days after due date and processed on a quarterly basis." Which effectively postpones reimbursement for these types of lost items until October, 2018. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Updated documentation<https://support.swanlibraries.net/system/files/Members%20Only/Circulation/P…> is now available to advise libraries what to do with these reports. Please wait until you receive your invoice before making payments or requesting a credit. Thank you, Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

SWAN Acquisitions Users Group

by Vickie Totton

++Please route to appropriate staff++ Just a reminder the Acquisitions Users Group is 1 week from today, October 26, 2017. The Tinley Park Public Library, 7851 Timber Drive, was gracious enough to host the meeting for us, please sign up to attend here<https://www.librarylearning.info/events/?eventID=24238> (make sure you are logged in) so we can let them know how many people to expect. There is still time to have a topic added to the agenda; please reply to this email to have it included. See you next week! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 4 months

*Resolved* Enterprise Outage on 10/18

by Steven Schlewitt

SWAN Member Library Staff: We’ve received confirmation from SirsiDynix Support that the outage has been resolved. It appears to have been related to an issue with the EDS (EBSCO Discovery Service) integration, which ultimately resulted in a crash of the Enterprise servers for some EDS-subscribing customers. SirsiDynix has corrected the issue, so no further downtime is anticipated for this evening. Thank you for your patience as the issue was resolved. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Wednesday, October 18, 2017 2:04 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Enterprise Outage on 10/18 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Enterprise Outage on 10/18 10/18/2017 - 14:04 - by Steven Schlewitt SWAN Member Library Staff: We’ve received reports of intermittent outages affecting the Enterprise OPAC this afternoon and have contacted SirsiDynix support for further investigation. They’ve acknowledged a potentially widespread issue affecting many SirsiDynix SaaS-hosted customers and are looking into the issue now. This issue is only impacting access to the Enterprise Catalog - no other services are affected at this time. We’ll continue to monitor the situation and will send additional SWANcoms as information becomes available. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-10-18/enterprise-outage-1018

8 years, 4 months

Enterprise Outage on 10/18

by webmaster＠swanlibraries.net

8 years, 4 months

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