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Overnight User Maintenance Report Failed - Possible Record issues on 1/8
by webmaster＠swanlibraries.net 08 Jan '18

08 Jan '18

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New 19 Migration Q&A Session 2 Packet
by webmaster＠swanlibraries.net 05 Jan '18

05 Jan '18

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IP Address Whitelisting for eRead Illinois / Axis360
by webmaster＠swanlibraries.net 05 Jan '18

05 Jan '18

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2018 SWAN Calendars On the Way
by webmaster＠swanlibraries.net 04 Jan '18

04 Jan '18

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In Transit Shelf Check Reports
by Vickie Totton 04 Jan '18

04 Jan '18

Happy New Year! Please find attached your first shelf check reports for the new year, numbers have returned to normal. Happy hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*IMPORTANT* SWAN Membership Fees: Overview & Request for Bond Payment Schedule
by Aaron Skog 03 Jan '18

03 Jan '18

SWAN Libraries, Happy 2018! The SWAN Membership Fees for FY19 will be presented at the Tuesday, February 6, 2018 Committee of the Whole meeting, which will be held at 9:30am at RAILS location 125 Tower Drive, Burr Ridge, IL. In advance of this meeting, SWAN is requesting some information from public libraries. Based on feedback from the membership, the SWAN Board revised the public library fee formula proposed and presented by the Fees Committee. The formula now removes bond payment amounts that are used in a debt service. In advance of the meeting, *I will need public libraries to submit your bond payment schedule by January 30, 2018.* Why is a document with the bond payment schedule requested? Quite simple, it will allow us to put your library's bond payment into the formula once, and SWAN will update it each year. We will not have to bother you each year for your bond payment amount! Explanation of SWAN Fee Formula A direct link is below, but look under the menu "Membership > Fees" on the SWAN Support site. https://support.swanlibraries.net/system/files/Public/SWAN_Fees_Explanation… The online form to submit a bond payment schedule is located here: We are asking for a PDF document be uploaded. An image file such as a PNG, JPG, or GIF will also work. The online form also allows you to add comments, ask questions. This is under the "Webforms" menu on the SWAN Support site. https://support.swanlibraries.net/forms/bond-payment-submission The following 25 libraries responded to our survey in November should complete the form above by January 30, 2018. Here are the libraries that responded they have a debt-service bond payment. 1. Acorn Public Library District 2. Alsip-Merrionette Park Public Library District 3. Batavia Public Library District 4. Bridgeview Public Library 5. Broadview Public Library District 6. Calumet City Public Library 7. Downers Grove Public Library 8. Eisenhower Public Library District 9. Geneva Public Library District 10. Glen Ellyn Public Library 11. Glenwood-Lynwood Public Library District 12. Homewood Public Library District 13. Itasca Community Library 14. La Grange Public Library 15. LaGrange Park Public Library District 16. Markham Public Library 17. McCook Public Library District 18. Northlake Public Library District 19. Oak Lawn Public Library 20. Oak Park Public Library 21. Richton Park Public Library District 22. Steger-South Chicago Heights Public Library District 23. Summit Public Library District 24. Tinley Park Public Library 25. Villa Park Public Library If you have questions, please contact me directly at the information below. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Some Overnight Maintenance Reports not run / Possible Record Issues on 01/02
by webmaster＠swanlibraries.net 02 Jan '18

02 Jan '18

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In Transit Shelf Check Reports
by Vickie Totton 28 Dec '17

28 Dec '17

Here are your in transit shelf check reports for this week, they are still smaller than usual. If you do not see your library code in the tabs at the bottom of the reports you do not have to search your shelves. You should see a return to "normal" in the reports next week. I hope you all have a wonderful New Year's holiday! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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McCook Public Library emergency closing
by webmaster＠swanlibraries.net 27 Dec '17

27 Dec '17

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**UPDATE/RESOLUTION** Items checked out to MISSTRNSIT
by Vickie Totton 27 Dec '17

27 Dec '17

**UPDATE** Indexing issues We were seeing patron alerts that showed there were available holds when there was nothing on the holdshelf. We initially thought this was due to our nightly maintenance reports not completing. SirsiDynix has informed us this not an indexing issue but instead a bug in WorkFlows. The bug leaves the available flag on an item that is no longer available and has been put in transit to fill a new hold. SirsiDynix has cleared the patrons we reported and they are working on a fix for the bug to be released in a newer version of the software. If you continue to see this occur please open a ticket with SWAN (help(a)swanlibraries.net<mailto:help@swanlibraries.net>) and we will submit it to SirsiDynix for clearing. SWAN will continue to monitor the status of the issue. **UPDATE** Processing deliveries The majority of the items mistakenly checked out to MISSTRNSIT have been delivered and cleared. You may continue to see items that show a last patron of MISSTRNSIT, please continue to follow any directions on your screen as you process your deliveries. **RESOLVED** On Shelf Items with Holds reports These reports are back to typical numbers. **RESOLVED** In Transit Shelf Check reports The shelf check report you will receive will have more typical numbers. We will continue to keep you updated as we attempt to rectify the issues created with this mishap. We would also like to thank you for your patience and extra effort put forth by you all during this. Please contact SWAN Member Services with any questions and/or issues you may be experiencing. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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