++Please route to appropriate staff++
Just a reminder the Acquisitions Users Group is 1 week from today, October 26, 2017. The Tinley Park Public Library, 7851 Timber Drive, was gracious enough to host the meeting for us, please sign up to attend here<https://www.librarylearning.info/events/?eventID=24238> (make sure you are logged in) so we can let them know how many people to expect.
There is still time to have a topic added to the agenda; please reply to this email to have it included. See you next week!
Vickie Totton
Consultant, Member Services
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714
**Please note my new contact information**
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
++Please route to appropriate staff++
Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting!
Vickie Totton
Consultant, Member Services
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714
**Please note my new contact information**
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
We’ve received confirmation from SirsiDynix Support that the outage has been resolved. It appears to have been related to an issue with the EDS (EBSCO Discovery Service) integration, which ultimately resulted in a crash of the Enterprise servers for some EDS-subscribing customers. SirsiDynix has corrected the issue, so no further downtime is anticipated for this evening.
Thank you for your patience as the issue was resolved.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net
Sent: Wednesday, October 18, 2017 2:04 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Enterprise Outage on 10/18
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
________________________________
Enterprise Outage on 10/18
10/18/2017 - 14:04 - by Steven Schlewitt
SWAN Member Library Staff:
We’ve received reports of intermittent outages affecting the Enterprise OPAC this afternoon and have contacted SirsiDynix support for further investigation. They’ve acknowledged a potentially widespread issue affecting many SirsiDynix SaaS-hosted customers and are looking into the issue now.
This issue is only impacting access to the Enterprise Catalog - no other services are affected at this time.
We’ll continue to monitor the situation and will send additional SWANcoms as information becomes available.
Thank you,
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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
________________________________
Source URL: https://support.swanlibraries.net/news/2017-10-18/enterprise-outage-1018
SWAN Library Directors & Administrators,
We had a great discussion yesterday at the Committee of the Whole meeting held at the Oak Lawn Public Library. I just want to remind everyone we have an online form for providing written feedback.
https://support.swanlibraries.net/content/swan-fees-committee
The Fees Committee Recommendation document was updated and reposted last week, so if you have not reviewed it, there are sections we expanded upon to help clarify the recommendation. The charts in the appendices were updated as well.
Direct link to the PDF document:
https://support.swanlibraries.net/system/files/Public/SWAN_Fees_Com_Narrati…
The online comments form will close on October 31st.
Thanks for coming out yesterday!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
844-792-6542
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Whether you're here with us in Oak Lawn this morning or streaming from your own workplace, we hope you join us for today's Committee of the Whole membership meeting to discuss SWAN's membership fee recommendation.
You can stream the meeting by following this link: https://attendee.gototraining.com/r/7940347906339688450. Please note, this live stream will be of the presentation, not the audience. Chat will allow questions as meeting permits.
Today's meeting packet can be found here, which is the most current version: https://support.swanlibraries.net/sites/default/files/meeting/2017-10-17/pa….
If you have any questions, email help(a)swanlibraries.net<mailto:help@swanlibraries.net> or susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> for assistance.
Susan Ricker
Library Relations Specialist
susan(a)swanlibraries.net<mailto:susan@swanlibraries.net> * (630)326-7146
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Directors & Administrators,
The meeting packet for tomorrow's Committee of the Whole (affectionately called a COW) has been reposted. There was a mistake in the packet posting last week in that it left out one section. The link below will have the questions received and written answers supplied by the Fees Committee.
https://support.swanlibraries.net/sites/default/files/meeting/2017-10-17/pa…
I will supply handouts tomorrow of the Q&A for the meeting as well.
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
844-792-6542
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Libraries -
Crestwood Library is currently without power and phone service due to the storms on Saturday. They expect that these services will not be restored until Wednesday the 18th.
++Please route to appropriate staff++
We have found a number of NonSWAN and Chicago Reciprocal Borrowing patron records that do not have ILL_LIBS as their library, most likely due to a learning curve when we first migrated. We have attached a report of these records; please open the NonSWAN RB and Chicago Users report, find the tab with your library name (if you don't see your library you do not have any records to clean up!) and use the Modify User wizard to update the Library field in the user records to ILL_LIBS.
We have also found user records with a Library of ILL_LIBS with User Profiles that belong to SWAN libraries. We have attached a report of these records; please open the ILL_LIBS Library - No NonSWAN or Chicago_P User Profiles report, find the tab(s) with your library User Profile(s) and use the Modify User wizard to examine the record and update necessary fields. If the record belongs to a NonSWAN or Chicago patron update the User Profile field. If the record belongs to your patron, update the Library field to your library.
We greatly appreciate your assistance with this; if you have any questions please feel free to contact us.
Vickie Totton
Consultant, Member Services
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714
**Please note my new contact information**
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
