SWANcom

swancom@list.swanlibraries.net

1 participants
3078 discussions

by Vickie Totton

As per the MISSTRNSIT update that went out yesterday some of the items that were in transit were not checked out to the MISSTRNSIT user. Here are the (much smaller) weekly Shelf Check reports. If you do not see a tab at the bottom with your library code on it, you do not have anything to look for. Have a wonderful holiday weekend! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

12 Days of Gifts -- day 12

by Vickie Totton

On the Twelfth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.jpg@01D37A45.2428C4A0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. The long-awaited ability to remove long overdue items is finally here! We have worked with SirsiDynix on a custom procedure for this feature. Once an item is 1 year overdue the new procedure will: * Disconnect the checkout * Remove the LOST_ASSUM bill * Remove the PROCESSFEE bill * Create a LONGODUE bill * Create a PROCESSFEEX bill * DISCARD your item At this time, we are only running this for local transactions (your patron, your item) on a library by library basis. If you would like to be one of the first libraries we process, please open a ticket by sending an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> or logging in to the Help Desk from the SWAN support site, https://support.swanlibraries.net. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

SWAN Closed December 22-25 - Here's How to Reach Us

by webmaster＠swanlibraries.net

8 years, 6 months

**UPDATE** Items checked out to MISSTRNSIT

by Vickie Totton

Many of you have most likely seen much larger On Shelf Items with Holds reports today. You are seeing this because patron holds were added back to the top of the hold queue for items that had been in transit to fill holds. It also appears some indexing did not occur last night as we are experiencing some issues with patron alerts showing the patron has item(s) available but when you check their holds tab there is nothing available. We are hoping this will be rectified with tonight's maintenance reports. We again apologize for the inconveniences created with this mishap. Please contact SWAN Member Services with any other questions and/or issues you may be experiencing. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Vickie Totton Sent: Tuesday, December 19, 2017 10:14 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Items checked out to MISSTRNSIT Yesterday was the first day the MISSTRNSIT report was scheduled to run on a daily basis. It was unfortunately configured incorrectly which caused all items in transit to be checked out to the MISSTRNSIT user. The report has been corrected and will run as expected in the future. The checkout to MISSTRNSIT placed your patron back at the top of the hold queue. As you process your delivery bins over the next few days you may see a higher number of items routing to other libraries to fill holds, or back to their home library because your patron's hold was filled by another item in the interim. This will not affect any items currently on your holdshelf. Once the item is checked in the previous user will display as MISSTRNSIT. You will not be receiving the In Transit Shelf Check Reports this week as there will be no items that fit the criteria (10-30 days in transit). We will continue to update you as we gain more information with this issue. We apologize for any inconvenience this may cause. Please contact SWAN Member Services if you experience other complications. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

12 days of gifts -- day 11

by Helen Pinder

On the Eleventh Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D378CA.31BD1AC0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. One of the most complex processes in Circulation is the handling of damaged RB material. How damaged is it? Who's responsible? What incredible tail has been spun to explain away the damage? We've all heard them. (You're all lending books that seep, right? Of course you are.) For items that are damaged, bill-ably damaged, as distinct from temporarily Unusable due to a locked case or missing part: use the attached flow charts to process the item. Damaged Item received via delivery Damaged item returned by patron (both in person and found in a drop.) These charts may not cover every single contingency. So as always, if you have any questions, please contact Member Services by opening a help ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

Items checked out to MISSTRNSIT

by Vickie Totton

Yesterday was the first day the MISSTRNSIT report was scheduled to run on a daily basis. It was unfortunately configured incorrectly which caused all items in transit to be checked out to the MISSTRNSIT user. The report has been corrected and will run as expected in the future. The checkout to MISSTRNSIT placed your patron back at the top of the hold queue. As you process your delivery bins over the next few days you may see a higher number of items routing to other libraries to fill holds, or back to their home library because your patron's hold was filled by another item in the interim. This will not affect any items currently on your holdshelf. Once the item is checked in the previous user will display as MISSTRNSIT. You will not be receiving the In Transit Shelf Check Reports this week as there will be no items that fit the criteria (10-30 days in transit). We will continue to update you as we gain more information with this issue. We apologize for any inconvenience this may cause. Please contact SWAN Member Services if you experience other complications. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

12 days of gifts -- day 10

by Kate Boyle

On the Tenth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.jpg@01D378A2.7F236EE0] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Did you know that there are over 200 BCA reports for you to subscribe to? Don't know how to subscribe to a report, no problem! Visit the SWAN website (remember to login) and look at this simple tutorial<https://support.swanlibraries.net/documentation/bluecloud> on how to subscribe to reports. Just look for the document named How to Subscribe to a Report under the BLUECloud Analytics heading. We also have a few new reports to share with everyone. First two in the SWAN Reports>Items folder Title: List Titles Where Your Library Owns the Last Copy Summary: Provides a list of catalog records where your library owns the last item attached. Title: List Titles With One System Copy That is MISSING, DISCARD, or MISSTRNSIT Summary: Provides a list of catalog records where your library owns the last item attached, and that item has a current location of MISSING, DISCARD, or MISSTRNSIT. Last one in the SWAN Reports>Holds folder Title: List Titles With Holds and Only One System Copy That is MISSING, DISCARD, or MISSTRNSIT Summary: Provides a list of catalog records with holds where your library owns the last item attached, and that item has a current location of MISSING, DISCARD, or MISSTRNSIT. As always, if you have any questions, please contact Member Services by opening a help ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

*Important* Long-Running Overnight Maintenance Report / Possible Record Issues on 12/19

by webmaster＠swanlibraries.net

8 years, 6 months

12 days of gifts --- day 9

by webmaster＠swanlibraries.net

8 years, 6 months

12 days of gifts --- day 8

by Kate Boyle

On the Eighth Day of (insert your favorite holiday) ----SWAN elves gave to me [cid:image001.png@01D3756C.F94B5D60] Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above - SWAN would like to share 12 days of "gifts" with you. Introducing our latest video production - Library Impossible: Patron Services<https://youtu.be/X58w0qP6-Pw> Starring some of our SWAN staff members! This is a fun promotional video to inform patrons about the services SWAN Libraries offer. This video may be especially helpful to our New 19 when explaining what SWAN is, and what benefits come with a SWAN membership. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

8 years, 6 months

Jump to page:

2026

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

SWANcom