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*Update* Possible Record Indexing Issue on 1/20
by Ian Nosek 21 Jan '18

21 Jan '18

SWAN Member Library Staff: Last night’s overnight processing did not appear to fully resolve the indexing errors that were reported on Saturday. We will be running a report beginning this evening, which should clear up these indexing errors. Please note that, while the affected titles are not searchable within WorkFlows, they are searchable within Enterprise. Holds may also be placed on these items in Enterprise and the items will still circulate normally. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Saturday, January 20, 2018 11:42 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Possible Record Indexing Issue on 1/20 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Possible Record Indexing Issue on 1/20 01/20/2018 - 11:41 - by Steven Schlewitt SWAN Member Library Staff: We’re currently investigating reports of several records that do not appear to have indexed properly with the regularly overnight processing. These records are available for holds in Enterprise, and can still be checked out, but seem to be unsearchable in WorkFlows. While the scope of this issue is limited, one popular title impacted was Fire and Fury: Inside the Trump White House. This title is now available, following a correction by SirsiDynix support, but please let us know if you encounter any other records that seem to be experiencing this issue by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We hope for all affected records to be corrected with the next overnight processing and will investigate reported records tomorrow morning. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-20/possible-record-indexing-…

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Possible Record Indexing Issue on 1/20
by webmaster＠swanlibraries.net 20 Jan '18

20 Jan '18

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In Transit Shelf Check Reports
by Vickie Totton 18 Jan '18

18 Jan '18

Hello everyone, Here are the shelf check reports for this week, happy hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Public Library Directors Reminder: Bond Schedule Submission Due 1/30
by Aaron Skog 17 Jan '18

17 Jan '18

SWAN Public Library Directors & Administrators, Just a quick reminder that for the FY19 SWAN budget and fees, we now have a requirement for those libraries using a bond payment for a debt-service, to submit that debt-service schedule. 11 libraries have submitted the bond schedule. You can see that list and details here: https://support.swanlibraries.net/news/2018-01-03/information-request-fy19-… Here is the online form to upload your schedule: https://support.swanlibraries.net/forms/bond-payment-submission Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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January Quarterly Billing Available
by Helen Pinder 17 Jan '18

17 Jan '18

Please route to appropriate staff. The January Quarterly Billing is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/BCA…> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/Members%20Only/BLUEcloud/012…> as well as the detail statement reports folder<http://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=20…> accessible in BlueCloud Analytics Shared Reports. You will note that the January Billing does not include any credits or debits for Unpaid Lost library material. This is due to the August, 2017 Circ Policy<https://support.swanlibraries.net/system/files/Members%20Only/Circulation%2…> revision Section 4.g: "Reimbursement for non-returned lost materials will be 365 days after due date and processed on a quarterly basis." Which effectively postpones reimbursement for these types of lost items until October, 2018. If you do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we will send you the Excel file. In addition, we will have a BCA login created for you and supply you with the documentation you need to access these files in the future. Updated documentation<https://support.swanlibraries.net/system/files/Members%20Only/Reciprocal%20…> is now available to advise libraries what to do with these reports. Please wait until you receive your invoice before making payments or requesting a credit. Thank you, Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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BLUEcloud Central/Analytics Service Maintenance on Tuesday 1/16 (Evening)
by webmaster＠swanlibraries.net 15 Jan '18

15 Jan '18

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Next SWAN Circ Advisory meeting
by Kate Boyle 11 Jan '18

11 Jan '18

Everyone- Attached is the agenda for the next Circ Advisory meeting on Wednesday, 17th. Meeting is being held at the RAILS Meeting room beginning at 9:30 AM . Also attached are the Minutes from the November 2017 meeting. Hope to see you next week, all are welcome. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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In Transit Shelf Check Reports
by Vickie Totton 11 Jan '18

11 Jan '18

Hello everyone, Here are the shelf check reports for this week, happy hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN's server infrastructure is migrating to Microsoft Azure!
by webmaster＠swanlibraries.net 09 Jan '18

09 Jan '18

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*RESOLVED* Overnight User Maintenance Report Failed - Possible Record issues on 1/8
by Ian Nosek 09 Jan '18

09 Jan '18

SWAN Member Library Staff: Last night, a rebuild was completed on the user database, which was then followed up by a successful ADUUser report (Add, Delete, Update). This should resolve any and all of the unexpected user behavior that was encountered yesterday. If you encounter any further issues with users not displaying properly, duplicate users or the like, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Monday, January 8, 2018 9:12 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Overnight User Maintenance Report Failed - Possible Record issues on 1/8 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Overnight User Maintenance Report Failed - Possible Record issues on 1/8 01/08/2018 - 09:12 - by Ian Nosek SWAN Member Library Staff: Last night's ADUUser report that processes new, edited and deleted did not execute properly. As a result, you may encounter users that were added, modified and deleted on Sunday, Jan 7 not properly reflected in the system. SirsiDynix will be investigating the root cause. This should be resolved by this evening's ADUUser report. Please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you encounter any abnormal behavior. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2018-01-08/overnight-user-maintenanc…

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