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Event Feedback Survey -- SWANstravaganza 2017: Know Your Rights

by webmaster＠swanlibraries.net

7 years, 8 months

*Concluded* Planned Enterprise Outage on Wed, Aug 16 between 12am-6am

by Steven Schlewitt

SWAN Member Library Staff – This morning’s Enterprise server migration has concluded successfully and the Enterprise catalog is now available for use. Please note that because this migration did require the full time allotted, the standard overnight harvests had to be suspended. This means any catalog updates, additions, or deletions from the last day will not be reflected in the Enterprise catalog until the next overnight harvest cycle (Symphony/WorkFlows is unaffected by these harvests). That being the case, we expect these changes will become available tomorrow morning. Following the next full harvest, we’ll also attempt to resume our Enterprise delta harvest processing, which refreshes the catalog data every hour. This was the primary goal of last night’s server migration. We’ll send more news on the delta harvesting following our testing over the next couple of days. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, August 15, 2017 9:52 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] *Reminder* Planned Enterprise Outage on Wed, Aug 16 between 12am-6am SWAN Member Library Staff – Just a quick reminder of the upcoming overnight downtime that will impact the Enterprise catalog. We’ll send an additional SWANcom tomorrow morning once the work has concluded. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Thursday, August 3, 2017 4:29 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Planned Enterprise Outage on Wed, Aug 16 between 12am-6am Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Planned Enterprise Outage on Wed, Aug 16 between 12am-6am 08/03/2017 - 16:29 - by Steven Schlewitt SWAN Member Library Staff - Please note that SWAN’s Enterprise catalog will be unavailable in the morning of Wednesday, August 16th for several hours beginning at 12:00 a.m. During that time, we’ll be migrating to an alternate host server with hopes to resolve some of the ongoing eRC and catalog harvest issues. We expect the work to be completed by 6:00 a.m. on Wednesday morning, and will send another reminder via SWANcom prior to the outage. A banner will also be posted to the Enterprise OPAC to inform our patrons of the outage. We apologize for any inconvenience, and thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-08-03/planned-enterprise-outage…

7 years, 8 months

*Reminder* Planned Enterprise Outage on Wed, Aug 16 between 12am-6am

by Steven Schlewitt

SWAN Member Library Staff – Just a quick reminder of the upcoming overnight downtime that will impact the Enterprise catalog. We’ll send an additional SWANcom tomorrow morning once the work has concluded. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Thursday, August 3, 2017 4:29 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Planned Enterprise Outage on Wed, Aug 16 between 12am-6am Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Planned Enterprise Outage on Wed, Aug 16 between 12am-6am 08/03/2017 - 16:29 - by Steven Schlewitt SWAN Member Library Staff - Please note that SWAN’s Enterprise catalog will be unavailable in the morning of Wednesday, August 16th for several hours beginning at 12:00 a.m. During that time, we’ll be migrating to an alternate host server with hopes to resolve some of the ongoing eRC and catalog harvest issues. We expect the work to be completed by 6:00 a.m. on Wednesday morning, and will send another reminder via SWANcom prior to the outage. A banner will also be posted to the Enterprise OPAC to inform our patrons of the outage. We apologize for any inconvenience, and thank you for your patience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-08-03/planned-enterprise-outage…

7 years, 8 months

SWANstravaganza Lost & Found

by Brande Overbey

Hello all, If you attended today's SWANstravaganza event but lost your case and prescription glasses, please email me. We have a pair that was found and I have them. Thank you, Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

Items In Transit Shelf-Check Lists

by Vickie Totton

+++Please route to appropriate staff+++ Attached you fill find 2 shelf-check lists of items that have been in transit 10-30 days along with the procedures to process them. We will now be distributing these lists on a weekly basis. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

SWAN Staff Availability During SWANstravaganza '17

by webmaster＠swanlibraries.net

7 years, 9 months

*Important*: Bug Identified in MobileCirc Offline Mode

by webmaster＠swanlibraries.net

7 years, 9 months

UPDATE Charge/Checkout Wizard Stress Test

by Vickie Totton

+++Please route to appropriate staff+++ The setting to display existing checkouts, holds, and/or bills in the Charge/Checkout wizard was turned on this past Tuesday. SWAN IT did not see a negative impact on the server and we did not receive any reports of slowdowns. We are going to leave this setting on and continue to monitor the server. Please continue to report any issues you may experience with WorkFlows. The setting to display existing checkouts, holds, and/or bills in the Charge/Checkout wizard will be turned on first thing tomorrow morning, August 8, 2017. Please let us know if you start to experience any issues with WorkFlows. +++Please route to appropriate staff+++ There is a setting in WorkFlows that will allow staff to see any existing checkouts, holds, and/or bills a patron may have when you view their account in the Charge/Checkout wizard. We will be turning this setting on for SWAN Tuesday, August 8 as a stress test. If you start to experience issues with WorkFlows Tuesday, please let us know so we can turn the setting off. The change will require a halt and run but that can be done rather quickly. When we first went live on Symphony, SirsiDynix told us this setting was meant to be used by standalone libraries and would most likely cause huge delays for us due to our size. As LINC and MAGIC both use this setting without any impact to Workflows (and they are not standalones), we want to try implementing this expanded display to see if the size of the SWAN database will slow down our instance of WorkFlows. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

*Resolved* BLUEcloud Analytics Downtime on Wednesday, August 9th: Circulation Statistics Affected for Some Libraries

by Samantha Dietel

The re-extract of our history logs has completed, and the issue with the Circulation Statistics in BLUEcloud Analytics has now been resolved. All Circulation Statistic reports for July 2017 have been rerun and uploaded to the SWAN support site Statistics page. If you feel your numbers for July were incorrect, please rerun your reports in BLUEcloud Analytics at your earliest convenience. Thank you, and have a great day! -- SWAN Member Library Staff: We have discovered that the circulation statistics reports for July 2017 are lacking transactions for some libraries. This is due to a failed extract of our Symphony history and statistical logs. To correct this, SirsiDynix will need to run a manual re-extract of our data today. Because of this manual re-extract, BLUEcloud Analytics will be temporarily down today, Wednesday August 9th, until later this evening. We apologize for the inconvenience and ask that you refrain from logging into BLUEcloud Analytics until tomorrow when the extract will be complete. If you feel your numbers may be off, we recommend that you log in tomorrow to run your statistics once more and determine if the number of transactions has changed after the extract. We will also upload new reports to the SWAN support site Statistics page and send an update when this has been completed. Thank you for your cooperation. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

BLUEcloud Analytics Downtime on Wednesday, August 9th: Circulation Statistics Affected for Some Libraries

by Samantha Dietel

SWAN Member Library Staff: We have discovered that the circulation statistics reports for July 2017 are lacking transactions for some libraries. This is due to a failed extract of our Symphony history and statistical logs. To correct this, SirsiDynix will need to run a manual re-extract of our data today. Because of this manual re-extract, BLUEcloud Analytics will be temporarily down today, Wednesday August 9th, until later this evening. We apologize for the inconvenience and ask that you refrain from logging into BLUEcloud Analytics until tomorrow when the extract will be complete. If you feel your numbers may be off, we recommend that you log in tomorrow to run your statistics once more and determine if the number of transactions has changed after the extract. We will also upload new reports to the SWAN support site Statistics page and send an update when this has been completed. Thank you for your cooperation. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 9 months

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