SWANcom

swancom@list.swanlibraries.net

1 participants
2953 discussions

by Vickie Totton

++Please route to appropriate staff++ Here are the weekly shelf check lists for items that have been in transit 10-30 days along with the procedures to process them. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

Update on Enterprise Harvest Issues 8/23

by webmaster＠swanlibraries.net

7 years, 8 months

Update on Enterprise Harvest Issues 8/22

by webmaster＠swanlibraries.net

7 years, 8 months

Re: [SWANcom] SWAN/RAILS Datacenter Outage on 8/22

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We’ve received some additional information to clarify the reason for our outage. ICN experienced a large network outage at 9:35AM, lasting roughly 2 minutes. The cause of the issue was the core router(s) on their network reaching a route limit. They have resolved the issue and are working with Cisco to prevent it from occurring again. This outage likely impacted customers throughout the area, including individual library networks (ICN customers), and some of our neighboring library consortia. If you have any additional questions about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Tuesday, August 22, 2017 9:50 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN/RAILS Datacenter Outage on 8/22 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ SWAN/RAILS Datacenter Outage on 8/22 08/22/2017 - 09:50 - by Steven Schlewitt SWAN Member Library Staff: We've just experienced a brief network outage at the SWAN/RAILS datacenter, which impacted connectivity to the Symphony WorkFlows server, SWAN and RAILS support websites. We're currently in contact with RAILS and will follow-up if any further downtime is anticipated. We sincerely apologize for the inconvenience. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-08-22/swanrails-datacenter-outa…

7 years, 8 months

SMS Text Notice Failure Patron List

by Vickie Totton

++Please route to appropriate staff++ As promised we have assembled a spreadsheet that lists all users affected by the SirsiDynix SMS server issue. We have pulled User IDs from the notice report logs. If the same user should have received multiple notices you will see their User ID listed multiple times. The notices that were affected were: * 1st Overdue * 2nd Overdue * Courtesy * Hold Pickup * Hold Pickup Reminder It is up to you to decide if you want to contact your patrons for any of the notices, just make sure to check their records as they may have checked their accounts online or received a reminder notice in some other format and subsequently checked out or returned their material. Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 8 months

SWAN/RAILS Datacenter Outage on 8/22

by webmaster＠swanlibraries.net

7 years, 8 months

*RESOLVED* SMS Text Notices Failing on 8/17, 8/18

by webmaster＠swanlibraries.net

7 years, 8 months

UPDATE SMS Text Notices Failing on 8/17, 8/18

by webmaster＠swanlibraries.net

7 years, 8 months

SMS Text Notices Failing on 8/17, 8/18

by webmaster＠swanlibraries.net

7 years, 8 months

In Transit Shelf Check Reports

by Vickie Totton

7 years, 8 months

Jump to page:

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

SWANcom