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**RESOLVED** Symphony Server Outage 9/15

by Ian Nosek

SWAN Member Library Staff: This afternoon, we experienced a spike in our Production Server load average. This caused slowness, disconnects and general instability of the system. We have resolved this issue and Symphony is once again performing as expected. You may resume using WorkFlows at this time. Any offline transactions will be uploaded and processed overnight. Thank you for your patience. Ian Nosek System Administrator ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> • (630)326-5886 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, September 15, 2017 4:04 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony Server Outage 9/15 Message from sender: From the SWAN Support Website: Published on SWAN (https://support.swanlibraries.net) ________________________________ Symphony Server Outage 9/15 09/15/2017 - 16:04 - by Ian Nosek SWAN Member Library Staff: We're currently working to resolve a Symphony server outage that began around 3:55PM on 9/15. In the meantime, please use WorkFlows in Offline mode to continue circulating. This outage affects the following services: - Symphony Server * All WorkFlows access (cataloging, circulation, etc) * SIP2 3rd Party Vendor Integration (databases, electronic media) * SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release) - Enterprise * My Account Features (slow to access) * Commerce (slow to access) * Item Availability (slow to access) - Bookmyne - MobileCirc SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL: https://support.swanlibraries.net/news/2017-09-15/symphony-server-outage-915

7 years, 9 months

Symphony Server Outage 9/15

by webmaster＠swanlibraries.net

7 years, 9 months

In Transit Shelf Check Reports

by Vickie Totton

++Please route to appropriate staff++ Here are your weekly shelf check lists for items that have been in transit 10-30 days. Happy Hunting! Vickie Totton Consultant, Member Services vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * (630)326-8714 **Please note my new contact information** SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 10 months

SWAN Membership Meeting 10/17 to Discuss Fees Committee Recommendation

by Aaron Skog

SWAN Member Library Directors & Administrators, Last week at the SWAN Quarterly meeting we announced that the Fees Committee recommendation is now available for reading and online comment. You can read more about the report and the online feedback form on the SWAN Support site posting below. https://support.swanlibraries.net/news/2017-09-07/swan-fees-committee-recom… We have scheduled a SWAN membership meeting at Oak Lawn Public Library on Tuesday, October 17th at 9:30am to discuss the recommendation. There is no need to register for the event. Refer to the L2 event posted for location and meeting time. http://www.librarylearning.info/events/?eventID=25821 We will post an agenda for the meeting soon. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * (630)326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 844-792-6542 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 10 months

Agenda for Circ Advisory (9/20) and Minutes (7/

by Kate Boyle

+++ Please route to appropriate personnel +++ Attached is the Agenda for the SWAN Circ Advisory meeting being held at Eisenhower PLD at 9:30 AM on Wednesday, Sept. 20th. Please note the meeting has been moved from RAILS to Eisenhower PLD. http://www.eisenhowerlibrary.org/ Thanks to Cindy and Debbie for volunteering to bring treats. Also you will find an attachment for the Minutes for the last meeting held on July 17th. Everyone is invited to attend, hope to see you at Eisenhower PLD. Kate Boyle Member Services Manager kate(a)swanlibraries.net<mailto:kate@swanlibraries.net> * (630)326-8617 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 10 months

Green Hills and Internet Access Library Hold Processing

by Helen Pinder

*** Please route to appropriate personnel *** A quick reminder to Circulation and ILL staff that Green Hills PLD in an Internet Access Library. Please process and route<https://support.swanlibraries.net/system/files/Members%20Only/Interlibrary%…> as you do other Internet Access hold requests. Address item TO: Green Hills PLD and make certain it is checked out to them as they do not circulate on SWAN. Helen Pinder Analyst, Member Services helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * (630)326-8716 SWAN Library Services 800 Quail Ridge Dr, Westmont, Il 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 10 months

*RESOLVED* BLUEcloud Analytics Login Errors

by webmaster＠swanlibraries.net

7 years, 10 months

In Transit Shelf Check Reports

by Vickie Totton

7 years, 10 months

Stream the September Quarterly Membership Meeting Online Now

by webmaster＠swanlibraries.net

7 years, 10 months

Live Streaming & Instructions for Quarterly Tomorrow 9/7

by Brande Overbey

SWAN Member Libraries: As previously mentioned, at the Quarterly meeting at Wood Dale PL tomorrow Thursday 9/7 we will be piloting a new method of live streaming while the RAILS equipment is unavailable. We will be streaming via GoToTraining. This will allow us to stream to you audio and presentation screen-share only, so there will not be a live video component to this stream. However, we will have a chat feature where you can ask questions. To pre-register for the meeting or to log in, simply go to this link and follow the prompts. https://attendee.gototraining.com/r/6935255739311030273 Our stream will begin tomorrow at 9:30 when the meeting commences. If you have any questions please do not hesitate to email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Also, Wood Dale PL asked us to share with you the following, for those attending in person: Depending upon meeting attendance, if the Wood Dale PL parking lot gets full, there is parking across the street at the Wood Dale Park District or WD#7 Administration Building/Early Childhood Center building lots. Thank you and we hope to see you tomorrow! Brande Overbey Operations Manager brande(a)swanlibraries.net<mailto:brande@swanlibraries.net> * (630)326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

7 years, 10 months

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