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SWAN Staff at RAILS Event, Friday 11/14
by Aaron Skog 14 Nov '14

14 Nov '14

SWAN Member Libraries: SWAN staff are participating in a retreat today for RAILS LLSAP consortium. Many of us will be away at the Morris Area Public Library. Printed notices will be processed and delivered as normal. We have staff present to assist with any network emergency should something arise. Please utilize the SWAN support website for all other issues (see URL below). Refer to the Migration Memo #3 for instructions on Mentor, and use the migrationhelp(a)swanlibraries.net<mailto:migrationhelp@swanlibraries.net> to send in your questions. We are monitoring those questions and formulating responses throughout the day today. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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Circulation notices for today
by Kate Boyle 13 Nov '14

13 Nov '14

Everyone - Circulation notices for today were not run. They will be generated tomorrow and send out with the notices for tomorrow. We apologize for the delay. Kate Boyle Swan Member Services 630-734-5162

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Non SWAN RB stats for October
by Edlyn LeFevour 12 Nov '14

12 Nov '14

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

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Correction to my COW presentation yesterday on Mentor Management
by Kate Boyle 12 Nov '14

12 Nov '14

First and foremost colleagues, I need to apologize for providing yesterday's attendees of the COW meeting with misinformation. No excuses, I screwed up. Suffice it to say, I am thoroughly embarrassed about the error and regret any impact this lack of complete information may have caused you. What I failed to mention yesterday was the second step to be completed after you have assigned other staff in your library a "user management" role. After enabling the new "user management" permissions either the library director or the new mentor needs to edit the profiles of any library staff members for which they will assume oversight. In the staff member profile, update the information in the Mentor Manager: field to the new information. This will allow the new Mentor to assign courses and generate reports on the staff member's progress. For more information, please refer to the following two documents. Directions on generating reports for library staff coursework is provided in the "Introduction to SirsiDynix Mentor" document. Introduction to SirsiDynix Mentor https://support.swanlibraries.net/documentation/members-only/1318 Introduction to SirsiDynix Support Center User Management for Mentor Managers https://support.swanlibraries.net/documentation/members-only/1317 Again, sorry the misinformation. Please share this apology and information with anyone that may have been in attendance at the meeting representing your library. For anyone that did not attend the meeting yesterday, please refer to the Migration Memo #3 https://support.swanlibraries.net/content/migration-memos and the two documents mentioned above for information on SirsiDynix Mentor self-paced training . If you should have any questions, please feel free to contact me. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 http://support.swanlibraries.net

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*Completed* SWAN Server Patching: Wednesday 11/12
by Steven Schlewitt 12 Nov '14

12 Nov '14

SWAN Member Libraries and IT Staff: Our system patching has concluded successfully. All services are now restored. Thank you again for your patience. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, November 11, 2014 7:46 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SwanTech] SWAN Server Patching: Wednesday 11/12 before library hours Importance: High SWAN Member Libraires and Information Technology Staff: Just a quick reminder - tomorrow morning between the hours of 4am and 7am, SWAN staff will be performing scheduled system updates to our Report and Production Millennium servers. These updates are related to the server operating systems only and should not affect any functionality of the ILS. During the system patching, the following services will be unavailable intermittently: - WebPac/OPAC - Millennium client - Report generation We will notify library staff via SWANCom when the patching concludes. Thank you for your patience and understanding. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

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SWAN Server Patching: Wednesday 11/12 before library hours
by Steven Schlewitt 11 Nov '14

11 Nov '14

SWAN Member Libraires and Information Technology Staff: Just a quick reminder - tomorrow morning between the hours of 4am and 7am, SWAN staff will be performing scheduled system updates to our Report and Production Millennium servers. These updates are related to the server operating systems only and should not affect any functionality of the ILS. During the system patching, the following services will be unavailable intermittently: - WebPac/OPAC - Millennium client - Report generation We will notify library staff via SWANCom when the patching concludes. Thank you for your patience and understanding. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

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SWAN 11/11 Committee of the Whole Presentation Posted
by Aaron Skog 11 Nov '14

11 Nov '14

SWAN Member Libraries: The November Committee of the Whole meeting now has the Executive Director PowerPoint presentations available online. This PowerPoint is *packed* with information about the ILS migration with SirsiDynix. The link below goes directly to the PowerPoint. https://support.swanlibraries.net/sites/default/files/meeting/2014-11-11/SW… Our Quarterly meeting is Thursday December 4th at 9:30am at the RAILS Burr Ridge office. This event will be streamed live and recorded. The agenda and packet will be posted in a week or so. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

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My Media Mall: New titles and items loaded
by Karen Bar 11 Nov '14

11 Nov '14

A new batch of titles and items has been loaded. Subject: My Media Mall 20141111 78 print titles 42 audio titles 120 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

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SWAN PR & Marketing - Tools for Migration
by Brande Redfield 11 Nov '14

11 Nov '14

Hello Member Libraries, As mentioned at today's Committee of the Whole meeting, SWAN has formed a PR & Marketing task force to help create marketing materials for both library staff and patrons regarding our upcoming migration. We are working diligently on a variety of materials and have a few things to share. First, if you would like to include a PR blurb into your fall newsletters to patrons, here is a short message that we have created for your use: New Library Catalog Coming This Spring Members who enjoy using the library catalog to find and order books will have a lot more to like, starting this spring. Your Name Library, in connection with other public libraries in the SWAN library consortium, will switch over to a new software system in April 2015. The catalog will be easier to search and will offer many new features to enhance your library experience. Our newsletter and other member communications will provide more details as they become available. Using your library is about to get even better. Other PR tools that will be coming out for you in the coming months: * A clickable migration image for your catalog. When clicked, this image will bring your patron to a SWAN migration FAQ page, which we will continually update as questions arise. * A monthly newsletter for library staff, beginning in January 2015, with pertinent migration info such as training dates, expectations, answers to common questions, and tips to share with patrons. This will be sent to you in a PDF version so that you can share it with your staff electronically or via printed copy. * A monthly bookmark for your patrons, beginning in February 2015. These will be printed by SWAN for distribution by your front desk staff. They will share with patrons the basics of the new system (attractive new features), and other necessary information such as changing logins. * Printable self-check signage about the migration, in case your patrons don't visit the front desk. You can also leave bookmarks by the self-check too if you like. We will make sure to capture any necessary info such as login changes with this signage. If you have any marketing questions for SWAN, including suggestions or requests, please feel free to contact me at any time. Thank you, Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

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eMedia Library: New titles and items loaded
by Karen Bar 10 Nov '14

10 Nov '14

A new batch of titles and items has been loaded. Search subject: eMedia Library 20141110 13 print titles 5 audio titles 18 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

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