From: Kate Boyle
Sent: Friday, September 06, 2013 9:27 AM
To: swancom(a)swanlibraries.net; swancirc(a)swanlibraries.net
Subject: Elmhurst Update
+++ Please route to appropriate personnel +++
Everyone -
The transition of Elmhurst to a standalone library is almost complete. All Elmhurst (EHS) items have been suppressed in the SWAN catalog.
SWAN libraries can now begin to circulate to Elmhurst patrons as Non-SWAN reciprocal borrowers. SWAN has made global changes to the EHS patron records to assist you in updating them.
All patron records have been expired with a date of 9/3/13
Ptype has been changed to 217 -Non-SWAN Reciprocal Borrower
Pcode3 has been set as Elmhurst PL
Pcode4 has been set as "undefined"
To complete the updating of the EHS patron records:
Please call the Elmhurst PL at 630-279-8696 to verify the patron's status. Ask them for the patron's expiration date. If patron is good- update the SWAN patron record with the new expiration date. Ask patron for an email address to complete the record. Then please remove the message about the now completed procedure from the patron's record.
As to EHS items - check in all EHS items --- DO NOT fill any holds, route all EHS materials back to EHS.
Thank you for your cooperation. Have a good weekend.
Kate Boyle
SWAN Member Services
125 Tower Drive
Burr Ridge, IL 60521
630-734-5162
++ Please route to appropriate personnel ++
Everyone -
Elmhurst has encountered a few problems in migrating their data, as a result we have not as yet updated their SWAN patron records to Reciprocal Borrowing patrons. Neither have we deleted all their holds.
Our intent is to complete these two projects as soon Elmhurst resolves their problems. Until such time, if a Elmhurst patron visits your library please re-register them as a RB patron. If you should generate any holds for Elmhurst patrons, please decline them and then cancel the hold.
As soon as we hear from Elmhurst that they have completed their data migration we will update the patrons and cancel the holds and notify our SWAN libraries.
Thank you for your cooperation and understanding.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
++ Please route to appropriate personnel ++
The River Forest Public Library will be closed for interior renovations from Monday, September 9th through Friday, September 13th. Regular hours resume on Saturday, September 14th at 9AM.
River Forest library staff will be in the building and reachable by phone during the week if you should need to confer with them.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
Everyone -
Since the recent SWAN upgrade we have experienced a problem with the generic patron records of our Internet Access and Enhanced Access contracting libraries. This problem is causing broken holds and locked records. We have taken actions this morning to freeze all Internet Access and Enhanced Access holds and block these generic patrons from placing any further holds until Innovative has a solution to this problem. Hopefully, this will eliminate the broken holds and locked records problem from occurring in the future.
In order to enable these new settings you need to have everyone log out and log back into Millennium at your library. Please spread the word and log out and log in now.
Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info>
http://support.swanlibraries.net
