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Meeting with Unique Management regarding Collections

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - SWAN is hosting a meeting with Kent Smallwood, Customer Service Account Manager with Unique Management Inc. Over half of the SWAN libraries have contracts with Unique for their debt collections. If you are a current client and have any questions or would just like to meet with Kent Smallwood, please join us in a meeting at the Burr Ridge office on Wednesday, Oct. 30th at 2 PM. Any library, that is not a current client, but is interested in learning more about the debt collection service offered by Unique is welcome to attend also. If you should have any questions regarding this meeting, please call Edlyn LeFevour at 630-734-5161. If you plan on attending please register for the event on L2 http://www.librarylearning.info/events/?eventID=16491 . Thank you and hope to see you at the meeting. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

Reminder: 4 Days Remain - Network Changes Memo #4: New SWAN Website URLS

by Steven Schlewitt

SWAN Member Libraries & IT Staff: There are only a few days left until the October 18th deadline for the SWAN URL changes detailed in Memo #4. If your library has not yet completed the changes, please make the appropriate arrangements for completion by the 18th to avoid any broken links or URL confusion. If you have any questions or need assistance with the memo, please contact our Help Desk at 630-734-5153, or submit a ticket to the SWANTech Queue of the Swan Ticket System<http://support.swanlibraries.net/otrs/customer.pl>. More information regarding Memo #4 and the URL transition can be found at the following link... http://support.swanlibraries.net/news/2013-09-18/swan-member-library-action… Has your location already completed the transition and survey? The completion results can be found at the link below... http://support.swanlibraries.net/news/2013-09-26/swan-website-url-updates-p… Thank you again for your cooperation. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net<mailto:swantech-bounces@list.swanlibraries.net> [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Aaron Skog Sent: Wednesday, September 18, 2013 5:35 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Cc: swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: [SwanTech] Network Changes Memo #4: New SWAN Website URLS SWAN Member Libraries & Technology Staff: Please route the attached memo "Network Changes Memo #4: New SWAN Website URLS" to library IT staff. This memo outlines changes to the SWAN website names. Libraries will need to change to the new SWAN domain names, and all of the MLS website names will be retired at the end of October. The following information should be provided to your IT staff and library staff responsible for your library website and computers. Please complete the following transition by Friday, October 18th, 2013, and submit a work survey upon completion. The work survey can be found at: http://support.swanlibraries.net/news/2013-09-18/swan-member-library-action… If you should encounter problems after the transition, or if you have any questions/comments about the transition, please submit a ticket to the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you for your cooperation and patience during this transition process. We will be posting a progress report webpage on our SWAN support website shortly for libraries to monitor their readiness for the website name changes. This email has been sent to the SWANcom and SWANTech email lists, so please excuse any cross posting. Regards, Aaron Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

12 years, 4 months

SWAN Circulation Advisory Election Ballot

by Kate Boyle

+++ Please route to appropriate personal +++ It's that time of year. Time to vote for the SWAN Circulation Advisory Committee members. There is one vote per library. The person casting the ballot should be the staff member supervising Circulation. Deadline: Noon on Friday, Oct. 18th. Each library should cast a ballot for five representatives. This year we have one vacancy representing Committee A, two vacancies representing Committee B, two vacancies representing Committee C. We are also filling the At-Large representative position ( to be filled by the candidate with the highest vote total after all other seats are filled). The ballot: http://fs8.formsite.com/SWANServices/form130/index.html Thank you for your participation. If you should have any questions, don't hesitate to call. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

eMedia Library: New records loaded

by Tony Siciliano

Search subject: eMedia Library 20131014 29 print titles 5 audio titles 34 total titles Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

My Media Mall: New records loaded

by Tony Siciliano

Search subject: My Media Mall 20131014 439 print titles 109 audio titles 548 total titles Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

Reminder for ILA Attendees

by Aaron Skog

SWAN Members, On Behalf of the ILS Committee: Just a reminder for those of you attending ILA Conference that our RFP procurement process for a new integrated library system is still ongoing, and no selection has been made. As you visit the exhibitors at ILA, they may try to probe for "insider" information: "How are the demos going? What do you think of the 3 systems that were chosen? How were those 3 selected? When will a decision be made?" While you are certainly welcome to ask your own questions about their product, please do not comment on the process or any of the feedback you may have heard from demos. Remind vendors that we are still in the midst of the selection process and any questions can be forwarded to me, Aaron Skog (contact info below). Please help us by passing this message along to any fellow staff members attending ILA who may not be on SWANcom. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

Live Streaming of Vendor Demos Day 6 (Last Day)

by Steven Schlewitt

SWAN Membership: Today (day 6) concludes our vendor demos with the last round of VTLS: Virtua. Check out the final live stream today, or catch some of the previously recorded sessions in the link below. Additional recorded sessions will be posted in the upcoming days as they're processed. For information on how to access the stream or previously recorded sessions please visit: http://support.swanlibraries.net/content/demo-live-web-streaming You can also find the streaming link via the "ILS Seach" tab on our homepage. Don't forget to submit your feedback following the presentation. http://support.swanlibraries.net/content/library-member-feedback-vendor-dem… We hope you've enjoyed the presentations! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

Media on Demand: New titles loaded

by Tony Siciliano

Search subject: Media on Demand 20131011 81 print titles 6 audio titles 87 titles total Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

Live Streaming of Vendor Demos Day 5

by Steven Schlewitt

SWAN Membership: Day 5 of our vendor demos is hosted by VTLS with the Virtua ILS. You can catch our main hall demos live via the Fuze Meeting online stream! For information on how to access the stream please visit: http://support.swanlibraries.net/content/demo-live-web-streaming You can also find the streaming link via the "ILS Seach" tab on our homepage. Don't forget to submit your feedback following the presentation. http://support.swanlibraries.net/content/library-member-feedback-vendor-dem… Thank you for your participation, and enjoy the presentation! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

revised revised rb stats

by Edlyn LeFevour

Hello all, I think I have it this time-not only does the total add up across, it adds up column-wise, too! Thanks for your patience! Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

12 years, 4 months

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