SWANcom

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3026 discussions

by Kate Boyle

+++ Please route to appropriate personnel +++ Yes it is time again for Ecommerce reimbursement and the SWAN Quarterly RB/ILL billing. Please see the attached document to assist you with reconciling your Ecommerce reimbursement check. As we have done previously, RAILS Accounting will be emailing to your aliased library email accounts a spreadsheet of Ecommerce activity for your library. After the disbursement of the Ecommerce checks, RAILS Accounting will begin working on the Statements of debits and credits prepared by Edlyn LeFevour of SWAN Member Services. Once those are all processed your library will be receiving either a bill (more debits than credits) or a check (more credits than debits). If you should any questions regarding either process, just call us 630-734-5153 or send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

SWAN Change in Bibliographic Services

by Aaron Skog

SWAN Change in Bibliographic Services Tony Siciliano, our SWAN Bibliographic Services Manager, has decided to begin transitioning out of his position during the next months. SWAN will begin its search to fill this position. Beginning Nov. 25, 2013, he will work 3 days a week until a new Bibliographic Services Manager is selected. We expect that Tony will also have some time to work with the new person so that the responsibilities and tasks of the position continue uninterrupted. You should continue to work with Tony as you usually do until the transition is complete. He will continue to respond to your questions and issues as usual. The daily procedures that you follow of creating pre-cats, sending in photocopies, etc. go on as usual. We are confident there will be no service delays during this period. I will keep you informed as we reach the next milestone in this transition process. Tony has lead our cataloging team since 1999. We have enormous shoes to fill. I appreciate greatly his offer to stay involved in SWAN until a new manager is selected and to assist with training our new Bibliographic Services Manager. He will continue his involvement in the ILS search process as well. Tony, as many of you know, avoids the limelight. He was awarded the Illinois Library Association Technical Services Award in 2010 which he graciously accepted, but made sure in his speech to the crowd at Navy Pier that it was his staff that deserved all the credit. So over the next months it is our turn to thank him. He is on a well-deserved vacation this week, but will be back on Monday. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

My Media Mall: New records loaded

by Tony Siciliano

Search subject: My Media Mall 20131022 41 print titles 6 audio titles 47 titles total Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

SWAN Circ Advisory Election Results

by Kate Boyle

The votes are in and we have the results to share with everyone for the SWAN Circ Advisory election. Thank you to all who threw their hat in the ring and offered to share their valuable time to serve on the committee. Thank you to the administrators who support the committee by allocating staff time to serve. With 78% of the SWAN libraries voting, the following staff members have been elected to the Committee: Representing Committee A : Samantha Millsap (Hodgkins PL) Representing Committee B: Cindy Maiello Gluecklich ( Melrose Park PL) Peggy Tomzik (Eisenhower PLD) Representing Committee C: Julie Lombardo (Woodridge PL) Debbie Sheehan (Indian Prairie PLD) And our At-Large Member: Sheila N. Adams (Glenwood-Lynwood PLD) Congratulations to all. We encourage library staff members to join us at our meetings. You can view our meeting calendar on L2 http://www.librarylearning.info/tags/?SWAN+Circ+Advisory The next meeting is Wednesday, Nov. 20th. Have a great week. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

[SwanTech] Reminder: Last Day! - Network Changes Memo #4: New SWAN Website URLS

by Steven Schlewitt

SWAN Member Libraries & IT Staff: Today marks our deadline for the URL changes detailed in Memo #4. If you have any questions or need assistance with completion of the memo, please contact our Help Desk at 630-734-5153, or submit a ticket to the SWANTech Queue of the Swan Ticket System<http://support.swanlibraries.net/otrs/customer.pl> so that we can ensure successful completion by the end of today. More information regarding Memo #4 and the URL transition can be found at the following link... http://support.swanlibraries.net/news/2013-09-18/swan-member-library-action… Has your location already completed the transition and survey? The completion results can be found at the link below... http://support.swanlibraries.net/news/2013-09-26/swan-website-url-updates-p… Thank you to everyone for your cooperation and participation to this point. The migration to the new SWAN network configuration will be greatly beneficial to our libraries moving forward. Keep a lookout for Network Changes Memo #5 in the upcoming week. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net<mailto:swantech-bounces@list.swanlibraries.net> [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Aaron Skog Sent: Wednesday, September 18, 2013 5:35 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Cc: swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: [SwanTech] Network Changes Memo #4: New SWAN Website URLS SWAN Member Libraries & Technology Staff: Please route the attached memo "Network Changes Memo #4: New SWAN Website URLS" to library IT staff. This memo outlines changes to the SWAN website names. Libraries will need to change to the new SWAN domain names, and all of the MLS website names will be retired at the end of October. The following information should be provided to your IT staff and library staff responsible for your library website and computers. Please complete the following transition by Friday, October 18th, 2013, and submit a work survey upon completion. The work survey can be found at: http://support.swanlibraries.net/news/2013-09-18/swan-member-library-action… If you should encounter problems after the transition, or if you have any questions/comments about the transition, please submit a ticket to the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you for your cooperation and patience during this transition process. We will be posting a progress report webpage on our SWAN support website shortly for libraries to monitor their readiness for the website name changes. This email has been sent to the SWANcom and SWANTech email lists, so please excuse any cross posting. Regards, Aaron Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

12 years, 2 months

SWAN Technology Users Group meeting next Thursday, Oct. 24th.

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone please join us for the SWAN Technology Users Group meeting on Thursday, Oct. 24th. There are three presentations on the agenda: * SWAN Network changes * An update on the SWAN search for an ILS * Mosio for Libraries presentation by Anthony Andros of Tinley Park PL. Please see http://www.textalibrarian.com/ for more information on Mosio "Patrons ask questions using PCs, tablets or mobile phones. Librarians type responses via our simple, efficient, web-based dashboard" Please register using L2: http://www.librarylearning.info/events/?eventID=14274 Hope to see you there. Have a good weekend. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

FW: SWAN Circ Advisory Committee election -- reminder

by Kate Boyle

+++ Please route to appropriate personnel +++ Just a reminder that the SWAN Circ Advisory Committee election closes at noon tomorrow. Libraries that have not voted yet are: BCS, BKS, BIS, BRS, BKS, BZS, CCS, CAS, CHS, CIS, CNS, DOS, EVS, FMS, FPS, HSS, JDS, LYS, MTS, MCS, MDS, NRS, NLS, OPS, PHS, PPS, PFS, PTS, RPS, SPS, SHS, SAS, THS, PSS, ROS There is one vote per library. The person casting the ballot should be the staff member supervising Circulation. Deadline: Noon on Friday, Oct. 18th. Each library should cast a ballot for five representatives. This year we have one vacancy representing Committee A, two vacancies representing Committee B, two vacancies representing Committee C. We are also filling the At-Large representative position ( to be filled by the candidate with the highest vote total after all other seats are filled). The ballot: http://fs8.formsite.com/SWANServices/form130/index.html Thank you for your participation. If you should have any questions, don't hesitate to call. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

Past-Dated SWANcoms and Notices Issue *Resolved*

by Steven Schlewitt

SWAN Membership: This morning, we encountered a brief technical issue with our daily Membership Notices email process. The issue has since been resolved, and all daily notices have been sent out as usual. However, this resulted in a few past-dated SWANcoms getting sent to your inboxes. Please ignore any of the past-dated SWANcoms you may have received this morning - no action is required. We sincerely apologize for the confusion. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

Media on Demand: New titles loaded

by Tony Siciliano

Search subject: Media on Demand 20131016 42 print titles 16 audio titles 58 titles total Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

Meeting with Unique Management regarding Collections

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - SWAN is hosting a meeting with Kent Smallwood, Customer Service Account Manager with Unique Management Inc. Over half of the SWAN libraries have contracts with Unique for their debt collections. If you are a current client and have any questions or would just like to meet with Kent Smallwood, please join us in a meeting at the Burr Ridge office on Wednesday, Oct. 30th at 2 PM. Any library, that is not a current client, but is interested in learning more about the debt collection service offered by Unique is welcome to attend also. If you should have any questions regarding this meeting, please call Edlyn LeFevour at 630-734-5161. If you plan on attending please register for the event on L2 http://www.librarylearning.info/events/?eventID=16491 . Thank you and hope to see you at the meeting. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

12 years, 2 months

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