The Berwyn Public Library will be closed on Tuesday 4/15/14 for a staff in-service day. The library will re-open on Wednesday 4/16 at 9am.
Renee Clanton
SWAN Member Services Consultant
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5169
Fax: 630.734.5056
renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries & IT Staff
Several members have inquired about the recently discovered Heart Bleed SSL Vulnerability, and how this might affect SWAN servers and patron data. Earlier this week, it was determined that SWAN is currently running a version of SSL that is unaffected by this attack. We also verified this through several SSL vulnerability check utilities. While we will continue to monitor the situation and perform additional testing to ensure our network and patron data is appropriately secured, it appears that no vulnerabilities relating to the Heart Bleed bug are present on the SWAN servers or network at this time.
While SWAN may be secure, however, we do recommend that you check with your other library and personal services to ensure that your passwords are secure. Just as a few examples, the following major websites have been affected by this bug...
- GMAIL - Instagram
- YAHOO - Flickr
- Facebook - Netflix
- Youtube - Dropbox
Thank you to the members that have reached out to us regarding this issue, and please feel free to contact me should you have any further questions regarding SWAN security.
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries -
Just to give a quick update, most widespread issues relating to the Network Migration have been resolved, including access to Baker & Taylor's Axis360.
However, we're continuing to troubleshoot issues with Innovative's Quick Clicks system. This issue affects Quick Clicks ordering via several major vendors, including Baker & Taylor, Brodart, Ingram, Midwest Tapes, and Innovate Ecommerce.
We're continuing to work with these vendors to find a solution as soon as possible. We greatly appreciate your continued patience, and we'll keep you informed as soon as new information is available.
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Thursday, April 10, 2014 5:38 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Baker & Taylor Issues Following Network Migration
SWAN Member Libraries -
Please be aware that we're currently still investigating several issues with Baker & Taylor following our network migration on Wednesday. The issues reported are as follows...
1. Axis360 Patron Authentication gives "Access Denied" error
a. This issue is believed to be resolved. If you're still receiving this error, please contact our help desk (630.734.5153) and submit a ticket.
2. Axis360 Error when accessing eRead item record via SWAN Catalog
a. This issue is believed to have been related to the authentication error. Please contact our help desk if you encounter the issue at your library.
3. Quick Clicks with relation to Baker & Taylor Title Source appears to be having an issue connecting to our servers
We sincerely apologize for the inconvenience these issues have caused and are working hard to find resolutions as soon as possible.
If you are experiencing additional issues or have further information regarding these issues, please don't hesitate to contact our help desk at 630.734.5153.
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries -
Please be aware that we're currently still investigating several issues with Baker & Taylor following our network migration on Wednesday. The issues reported are as follows...
1. Axis360 Patron Authentication gives "Access Denied" error
a. This issue is believed to be resolved. If you're still receiving this error, please contact our help desk (630.734.5153) and submit a ticket.
2. Axis360 Error when accessing eRead item record via SWAN Catalog
a. This issue is believed to have been related to the authentication error. Please contact our help desk if you encounter the issue at your library.
3. Quick Clicks with relation to Baker & Taylor Title Source appears to be having an issue connecting to our servers
We sincerely apologize for the inconvenience these issues have caused and are working hard to find resolutions as soon as possible.
If you are experiencing additional issues or have further information regarding these issues, please don't hesitate to contact our help desk at 630.734.5153.
Thank you,
Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info>
http://support.swanlibraries.net
SWAN Member Libraries:
I am proud to announce to you all that SWAN concluded its negotiation with SirsiDynix and signed a five-year agreement. We have an exciting road ahead of us with many announcements to come. Please make sure to check in on our "Migration Bulletin" menu on the SWAN website for details and more news about our plans.
Stay tuned for a posting on some of the recent presentations which detail the new features and services that SWAN will be able to provide its 77 member libraries with SirsiDynix.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info>
http://support.swanlibraries.net
SWAN Library Directors and Administrators:
We are pleased to announce the start of the 2014 SWAN Board election process. SWAN will have one open at-large position on the Board starting July 1, 2014. The SWAN Board is comprised of seven library directors elected from our SWAN member libraries.
Board member responsibilities include:
* Acting on issues affecting the long-term future of SWAN
* Monitoring SWAN's finances and the overall financial health of SWAN
* Maintaining open lines of communication with the SWAN membership
Since our open seat is an at-large position, any director from groups A, B, or C can submit a statement of interest for this election. The goal is to have an open process and at the same time ensure that all SWAN membership is represented during elections. Any library director/administrator interested in running for the Board should fill out the form below:
http://support.swanlibraries.net/news/2014-04-09/swan-board-self-nomination…
The Self-Nomination Form will be available until Wednesday, April 23rd at noon. Our election process will run from Monday, May 5th through Friday, May 23rd at 5:00pm. The elected board member will be announced at the June 5th Quarterly Meeting.
Thank you,
Brande Redfield
SWAN Office Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5164
Fax: 630.734.5056
brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info>
http://support.swanlibraries.net