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3026 discussions

by Karen Bar

Search subject: Media On Demand 20140414 214 print titles 49 audio titles 263 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

11 years, 9 months

eMedia Library: New titles loaded

by Karen Bar

Search subject: eMedia Library 20140414 24 print titles 5 audio titles 29 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

11 years, 9 months

Berwyn PL closed 4/15 for In-service Day

by Renee Clanton

The Berwyn Public Library will be closed on Tuesday 4/15/14 for a staff in-service day. The library will re-open on Wednesday 4/16 at 9am. Renee Clanton SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5169 Fax: 630.734.5056 renee.clanton(a)railslibraries.info<mailto:renee.clanton@railslibraries.info> http://support.swanlibraries.net

11 years, 9 months

Heart Bleed SSL Vulnerability

by Steven Schlewitt

SWAN Member Libraries & IT Staff Several members have inquired about the recently discovered Heart Bleed SSL Vulnerability, and how this might affect SWAN servers and patron data. Earlier this week, it was determined that SWAN is currently running a version of SSL that is unaffected by this attack. We also verified this through several SSL vulnerability check utilities. While we will continue to monitor the situation and perform additional testing to ensure our network and patron data is appropriately secured, it appears that no vulnerabilities relating to the Heart Bleed bug are present on the SWAN servers or network at this time. While SWAN may be secure, however, we do recommend that you check with your other library and personal services to ensure that your passwords are secure. Just as a few examples, the following major websites have been affected by this bug... - GMAIL - Instagram - YAHOO - Flickr - Facebook - Netflix - Youtube - Dropbox Thank you to the members that have reached out to us regarding this issue, and please feel free to contact me should you have any further questions regarding SWAN security. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 9 months

*Update* Baker & Taylor Issues Following Network Migration

by Steven Schlewitt

SWAN Member Libraries - Just to give a quick update, most widespread issues relating to the Network Migration have been resolved, including access to Baker & Taylor's Axis360. However, we're continuing to troubleshoot issues with Innovative's Quick Clicks system. This issue affects Quick Clicks ordering via several major vendors, including Baker & Taylor, Brodart, Ingram, Midwest Tapes, and Innovate Ecommerce. We're continuing to work with these vendors to find a solution as soon as possible. We greatly appreciate your continued patience, and we'll keep you informed as soon as new information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, April 10, 2014 5:38 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Baker & Taylor Issues Following Network Migration SWAN Member Libraries - Please be aware that we're currently still investigating several issues with Baker & Taylor following our network migration on Wednesday. The issues reported are as follows... 1. Axis360 Patron Authentication gives "Access Denied" error a. This issue is believed to be resolved. If you're still receiving this error, please contact our help desk (630.734.5153) and submit a ticket. 2. Axis360 Error when accessing eRead item record via SWAN Catalog a. This issue is believed to have been related to the authentication error. Please contact our help desk if you encounter the issue at your library. 3. Quick Clicks with relation to Baker & Taylor Title Source appears to be having an issue connecting to our servers We sincerely apologize for the inconvenience these issues have caused and are working hard to find resolutions as soon as possible. If you are experiencing additional issues or have further information regarding these issues, please don't hesitate to contact our help desk at 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 9 months

Baker & Taylor Issues Following Network Migration

by Steven Schlewitt

SWAN Member Libraries - Please be aware that we're currently still investigating several issues with Baker & Taylor following our network migration on Wednesday. The issues reported are as follows... 1. Axis360 Patron Authentication gives "Access Denied" error a. This issue is believed to be resolved. If you're still receiving this error, please contact our help desk (630.734.5153) and submit a ticket. 2. Axis360 Error when accessing eRead item record via SWAN Catalog a. This issue is believed to have been related to the authentication error. Please contact our help desk if you encounter the issue at your library. 3. Quick Clicks with relation to Baker & Taylor Title Source appears to be having an issue connecting to our servers We sincerely apologize for the inconvenience these issues have caused and are working hard to find resolutions as soon as possible. If you are experiencing additional issues or have further information regarding these issues, please don't hesitate to contact our help desk at 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 9 months

Media on Demand: New titles loaded

by Karen Bar

Search subject: Media on Demand 20140409 92 print titles 15 audio titles 2 video titles 109 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

11 years, 9 months

SWAN Approves Agreement with SirsiDynix

by Aaron Skog

SWAN Member Libraries: I am proud to announce to you all that SWAN concluded its negotiation with SirsiDynix and signed a five-year agreement. We have an exciting road ahead of us with many announcements to come. Please make sure to check in on our "Migration Bulletin" menu on the SWAN website for details and more news about our plans. Stay tuned for a posting on some of the recent presentations which detail the new features and services that SWAN will be able to provide its 77 member libraries with SirsiDynix. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years, 9 months

Non SWAN RB stats--March 2014

by Edlyn LeFevour

Swan RB stats Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

11 years, 9 months

SWAN Board Election: Self-Nomination Now Open!

by Brande Redfield

SWAN Library Directors and Administrators: We are pleased to announce the start of the 2014 SWAN Board election process. SWAN will have one open at-large position on the Board starting July 1, 2014. The SWAN Board is comprised of seven library directors elected from our SWAN member libraries. Board member responsibilities include: * Acting on issues affecting the long-term future of SWAN * Monitoring SWAN's finances and the overall financial health of SWAN * Maintaining open lines of communication with the SWAN membership Since our open seat is an at-large position, any director from groups A, B, or C can submit a statement of interest for this election. The goal is to have an open process and at the same time ensure that all SWAN membership is represented during elections. Any library director/administrator interested in running for the Board should fill out the form below: http://support.swanlibraries.net/news/2014-04-09/swan-board-self-nomination… The Self-Nomination Form will be available until Wednesday, April 23rd at noon. Our election process will run from Monday, May 5th through Friday, May 23rd at 5:00pm. The elected board member will be announced at the June 5th Quarterly Meeting. Thank you, Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

11 years, 9 months

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