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by Kate Boyle

+++ Please route to appropriate staff +++ Everyone- RAILS announced that they were closing the office at 3:00 PM today due to the weather. Rest assured that assistance is available if you should have any questions or concerns. For immediate assistance, you can call SWAN Member Services at 630-734-5153. This call is forwarded to our answering service that can contact Versatile and the SWAN staff to address your concerns. Safe home everyone. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://support.swanlibraries.net

11 years, 4 months

Announcement: SWAN Bibliographic Services Manager

by Aaron Skog

SWAN Member Libraries: We are pleased to announce an addition to the SWAN team. Karen Bar will be starting with us on Monday, March 3rd as the new Bibliographic Services Manager. Karen brings a wealth of experience to SWAN in this role with 15 years as a librarian, three of them as a SWAN member at Oak Park Public Library. Tony Siciliano has graciously offered to stay on for a few weeks to help train Karen and show her the ropes, before he officially leaves SWAN at the end of March. We hope that you will join us in welcoming Karen to the SWAN staff! We are confident that she will prove a valuable addition to SWAN and our members. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years, 4 months

*Recording Posted* Network Changes Memo #7: Network Migration Open Forum Event

by Steven Schlewitt

SWAN Member Libraries & IT Staff: For anyone that was unable to attend yesterday's online Network Migration Open Forum event, the link has been posted online in the SWANTech section of the SWAN Homepage (http://support.swanlibraries.net/content/swan-tech). Alternatively, you can jump straight to the video here - https://www.fuzemeeting.com/replay_meeting/86f920c1/5920455 (meeting begins at 11-minute mark) I'd also like to thank everyone that was able to join in on our discussion yesterday. It seemed like attendance was fairly strong, so I think we'll aim to host more online conferences like this in the future. Thanks again! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Tuesday, February 11, 2014 4:30 PM To: swancom(a)list.swanlibraries.net Cc: swantech(a)list.swanlibraries.net Subject: *Reminder* Network Changes Memo #7: Network Migration Open Forum Event SWAN Member Libraries & IT Staff: Just a quick reminder - tomorrow at 10am, SWAN IT Staff will be hosting the Network Migration Open Forum Event online via Fuze Meeting. We'll be using this forum as an opportunity to establish key dates, communicate our new IP addresses, and answer any outstanding questions you might have regarding the migration. For more information, please see the link to the Network Migration Memo #7 below. We hope you'll join us in the online discussion! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Wednesday, February 5, 2014 4:13 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Cc: swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: Network Changes Memo #7: Network Migration Open Forum Event SWAN Member Libraries & Information Technology Staff: Please see the linked memo "Network Changes Memo #7: Network Migration Open Forum", and route to your appropriate library and IT staff. This memo provides details about our upcoming presentation and discussion event pertaining to the SWAN Network Migration. The event will be held online only, but will be a great opportunity for libraries to voice their questions and concerns about the final stages of the project. We hope that you and your IT staff will be able to join us, but if not, we're hoping to have the recorded discussion posted online shortly after. http://support.swanlibraries.net/news/2014-02-05/network-migration-project-… If you have any questions/comments about the event, or if you encounter problems with our Fuze Meeting service on the day of the event, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you again for your cooperation and patience throughout the SWAN Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 4 months

Holds management---- new quirks

by Kate Boyle

+++ Please route to appropriate personnel +++ SWAN Member Services has discovered that Release 2011 triggered some new behavior with respect to holds. These changes were not mentioned by Innovative in the Release Notes, but have now been confirmed by Innovative. Please take note of the following changes that affect holds management: * Staff will now need to override the hold block when attempting to place a title level hold for a patron who currently has an item checked out on this same bib record. Staff will see an "Authorization Required" dialog box. Please click "OVERRIDE" to supersede this hold block and successfully place the hold. Initials "super", "circsr" and "circjr" are authorized to override this block. [cid:image003.jpg@01CF2896.A75FC2B0] * A selection of holds can no longer be modified as a group from Search/Holds mode after a user has sorted the hold queue by pickup point. Previously, users were able to sort by pickup point, select all holds with that same pickup point, and modify all holds by filling out one dialog box. With the newest release, this is no longer possible. From now on, please modify holds one at a time from the hold queue in Search/Holds mode. We apologize for any inconvenience. If you should have any questions please contact either Renee Clanton (630-734-5169) or Samantha Dietel (630-734-5163). Samantha Dietel SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5163 Fax: 630.734.5056 samantha.dietel(a)railslibraries.info<mailto:samantha.dietel@railslibraries.info> http://support.swanlibraries.net

11 years, 4 months

My Media Mall: New records loaded

by Tony Siciliano

Search subject: My Media Mall 20140212 198 print titles 88 audio titles 286 total titles Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

11 years, 4 months

*Reminder* Network Changes Memo #7: Network Migration Open Forum Event

by Steven Schlewitt

SWAN Member Libraries & IT Staff: Just a quick reminder - tomorrow at 10am, SWAN IT Staff will be hosting the Network Migration Open Forum Event online via Fuze Meeting. We'll be using this forum as an opportunity to establish key dates, communicate our new IP addresses, and answer any outstanding questions you might have regarding the migration. For more information, please see the link to the Network Migration Memo #7 below. We hope you'll join us in the online discussion! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Wednesday, February 5, 2014 4:13 PM To: swancom(a)list.swanlibraries.net Cc: swantech(a)list.swanlibraries.net Subject: Network Changes Memo #7: Network Migration Open Forum Event SWAN Member Libraries & Information Technology Staff: Please see the linked memo "Network Changes Memo #7: Network Migration Open Forum", and route to your appropriate library and IT staff. This memo provides details about our upcoming presentation and discussion event pertaining to the SWAN Network Migration. The event will be held online only, but will be a great opportunity for libraries to voice their questions and concerns about the final stages of the project. We hope that you and your IT staff will be able to join us, but if not, we're hoping to have the recorded discussion posted online shortly after. http://support.swanlibraries.net/news/2014-02-05/network-migration-project-… If you have any questions/comments about the event, or if you encounter problems with our Fuze Meeting service on the day of the event, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you again for your cooperation and patience throughout the SWAN Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 4 months

Non SWAN RB stats--January 2014

by Edlyn LeFevour

Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

11 years, 4 months

survey to identify training needs for the new ILS at your library

by Kate Boyle

Everyone - SWAN is performing a short survey to determine approximate training needs for our new ILS. Basically we are looking for the number of staff in your various departments or services. If you could designate one staff member in your library to respond to this survey that would be perfect. We would appreciate a quick turnaround of this survey. Please try to complete this by tomorrow noon, if at all possible. If tomorrow is not possible, please submit your answers whenever you have completed them. Your response doesn't have to be exact. As always I appreciate the wonderful cooperation of the SWAN members, in this instance with the short turnaround even more so. The survey https://www.surveymonkey.com/s/9NTFSRW Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 630-734-5162 help(a)swanlibraries.net<mailto:help@swanlibraries.net> http://support.swanlibraries.net<http://support.swanlibraries.net/>

11 years, 4 months

eMedia Library: New records loaded

by Tony Siciliano

Search subject: eMedia Library 20140210 28 print titles 6 audio titles 34 titles total Tony Siciliano SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5143 Fax: 630.734.5056 tony.siciliano(a)railslibraries.info<mailto:tony.siciliano@railslibraries.info> http://support.swanlibraries.net

11 years, 4 months

Monthly statistical reports by Stat Group are now available on the Report Server

by Kate Boyle

+++ Please route to appropriate personnel +++ Everyone - The monthly statistics that you usually view and download from the Report Server are now available. We actually started to manually email these reports out last week when the process of moving the statistics from the Production machine to the Report server was not working. Some of you received these reports by email Thursday or Friday. For the remainder of you, the reports are now available. Update - We are still waiting for Innovative to fix the "Your patrons' circ activity" report that is usually available on the SWAN website. We will let you know as soon as this report is available. Thank you for your patience and have a good week. Kate Boyle SWAN Member Services Manager 125 Tower Drive Burr Ridge, IL 60527 630-734-5162 root(a)railslibraries.info<mailto:root@railslibraries.info> http://support.swanlibraries.net<http://support.swanlibraries.net/>

11 years, 4 months

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