SWANcom

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by Steven Schlewitt

SWAN Member Libraries & IT Staff Several members have inquired about the recently discovered Heart Bleed SSL Vulnerability, and how this might affect SWAN servers and patron data. Earlier this week, it was determined that SWAN is currently running a version of SSL that is unaffected by this attack. We also verified this through several SSL vulnerability check utilities. While we will continue to monitor the situation and perform additional testing to ensure our network and patron data is appropriately secured, it appears that no vulnerabilities relating to the Heart Bleed bug are present on the SWAN servers or network at this time. While SWAN may be secure, however, we do recommend that you check with your other library and personal services to ensure that your passwords are secure. Just as a few examples, the following major websites have been affected by this bug... - GMAIL - Instagram - YAHOO - Flickr - Facebook - Netflix - Youtube - Dropbox Thank you to the members that have reached out to us regarding this issue, and please feel free to contact me should you have any further questions regarding SWAN security. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 7 months

*Update* Baker & Taylor Issues Following Network Migration

by Steven Schlewitt

SWAN Member Libraries - Just to give a quick update, most widespread issues relating to the Network Migration have been resolved, including access to Baker & Taylor's Axis360. However, we're continuing to troubleshoot issues with Innovative's Quick Clicks system. This issue affects Quick Clicks ordering via several major vendors, including Baker & Taylor, Brodart, Ingram, Midwest Tapes, and Innovate Ecommerce. We're continuing to work with these vendors to find a solution as soon as possible. We greatly appreciate your continued patience, and we'll keep you informed as soon as new information is available. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Thursday, April 10, 2014 5:38 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Baker & Taylor Issues Following Network Migration SWAN Member Libraries - Please be aware that we're currently still investigating several issues with Baker & Taylor following our network migration on Wednesday. The issues reported are as follows... 1. Axis360 Patron Authentication gives "Access Denied" error a. This issue is believed to be resolved. If you're still receiving this error, please contact our help desk (630.734.5153) and submit a ticket. 2. Axis360 Error when accessing eRead item record via SWAN Catalog a. This issue is believed to have been related to the authentication error. Please contact our help desk if you encounter the issue at your library. 3. Quick Clicks with relation to Baker & Taylor Title Source appears to be having an issue connecting to our servers We sincerely apologize for the inconvenience these issues have caused and are working hard to find resolutions as soon as possible. If you are experiencing additional issues or have further information regarding these issues, please don't hesitate to contact our help desk at 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 7 months

Baker & Taylor Issues Following Network Migration

by Steven Schlewitt

SWAN Member Libraries - Please be aware that we're currently still investigating several issues with Baker & Taylor following our network migration on Wednesday. The issues reported are as follows... 1. Axis360 Patron Authentication gives "Access Denied" error a. This issue is believed to be resolved. If you're still receiving this error, please contact our help desk (630.734.5153) and submit a ticket. 2. Axis360 Error when accessing eRead item record via SWAN Catalog a. This issue is believed to have been related to the authentication error. Please contact our help desk if you encounter the issue at your library. 3. Quick Clicks with relation to Baker & Taylor Title Source appears to be having an issue connecting to our servers We sincerely apologize for the inconvenience these issues have caused and are working hard to find resolutions as soon as possible. If you are experiencing additional issues or have further information regarding these issues, please don't hesitate to contact our help desk at 630.734.5153. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 7 months

Media on Demand: New titles loaded

by Karen Bar

Search subject: Media on Demand 20140409 92 print titles 15 audio titles 2 video titles 109 titles total Karen Bar SWAN Bibliographic Services Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5138 Fax: 630.734.5056 karen.bar(a)railslibraries.info<mailto:karen.bar@railslibraries.info> http://support.swanlibraries.net

11 years, 7 months

SWAN Approves Agreement with SirsiDynix

by Aaron Skog

SWAN Member Libraries: I am proud to announce to you all that SWAN concluded its negotiation with SirsiDynix and signed a five-year agreement. We have an exciting road ahead of us with many announcements to come. Please make sure to check in on our "Migration Bulletin" menu on the SWAN website for details and more news about our plans. Stay tuned for a posting on some of the recent presentations which detail the new features and services that SWAN will be able to provide its 77 member libraries with SirsiDynix. Aaron Skog SWAN Executive Director 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5122 Fax: 630.734.5056 aaron.skog(a)railslibraries.info<mailto:aaron.skog@railslibraries.info> http://support.swanlibraries.net

11 years, 7 months

Non SWAN RB stats--March 2014

by Edlyn LeFevour

Swan RB stats Edlyn LeFevour SWAN Support Analyst 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://support.swanlibraries.net

11 years, 7 months

SWAN Board Election: Self-Nomination Now Open!

by Brande Redfield

SWAN Library Directors and Administrators: We are pleased to announce the start of the 2014 SWAN Board election process. SWAN will have one open at-large position on the Board starting July 1, 2014. The SWAN Board is comprised of seven library directors elected from our SWAN member libraries. Board member responsibilities include: * Acting on issues affecting the long-term future of SWAN * Monitoring SWAN's finances and the overall financial health of SWAN * Maintaining open lines of communication with the SWAN membership Since our open seat is an at-large position, any director from groups A, B, or C can submit a statement of interest for this election. The goal is to have an open process and at the same time ensure that all SWAN membership is represented during elections. Any library director/administrator interested in running for the Board should fill out the form below: http://support.swanlibraries.net/news/2014-04-09/swan-board-self-nomination… The Self-Nomination Form will be available until Wednesday, April 23rd at noon. Our election process will run from Monday, May 5th through Friday, May 23rd at 5:00pm. The elected board member will be announced at the June 5th Quarterly Meeting. Thank you, Brande Redfield SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.redfield(a)railslibraries.info<mailto:brande.redfield@railslibraries.info> http://support.swanlibraries.net

11 years, 7 months

**Completed Successfully** Network Changes Memo #10: SWAN Server IP Address Migration

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: Early this morning, SWAN staff successfully completed the network migration of the Production, Report, and Encore servers. At this time, all systems are online and stable. Should you encounter any issues this morning, please don't hesitate to contact our help desk at 630.734.5153. Issues affecting several libraries will also be documented on the SWAN homepage for reference. Thank you again for your patience throughout the migration process. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: swantech-bounces(a)list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt Sent: Tuesday, April 8, 2014 11:58 AM To: swancom(a)list.swanlibraries.net Cc: swantech(a)list.swanlibraries.net Subject: [SwanTech] **Reminder - Migration This Evening** Network Changes Memo #10: SWAN Server IP Address Migration Importance: High SWAN Member Libraries and Information Technology Staff: The final stage of the SWAN Network Migration is finally upon us! This evening, beginning around 11pm, SWAN staff will begin the network migration of the Production, Report, and Encore Servers. During that time, our servers will experience intermittent outages. We plan for this process to conclude by the time your libraries open on Wednesday morning. Please be sure to check our homepage, support.swanlibraries.net for updates on the migration and tracking of any reported issues throughout the day tomorrow, and don't hesitate to contact our help desk at 630.734.5153 should you have any questions or encounter issues following the migration. We also request that you have your IT staff available tomorrow should any issues arise requiring on-site support. Additional details on the migration process can be found in Memo #10 at the following link... http://support.swanlibraries.net/news/2014-03-21/network-migration-project-… Thank you for your continued support. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Monday, March 31, 2014 4:38 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Cc: swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: *Reminder* Network Changes Memo #10: SWAN Server IP Address Migration SWAN Member Libraries and Information Technology Staff: Just a quick reminder that next Wednesday (April 9th) is our SWAN Server IP Address Migration. Based on the network check-ins we've received from the Memo #9 network test, it appears all libraries should be adequately prepared for the migration. Our only concern remains with a handful of 3rd party vendor services, since some may be referencing SWAN's IP directly. For that reason, please do have your IT staff available should issues arise on the day of the migration, or should any last-minute network changes be necessary to accommodate a 3rd party service. Additionally, for those of you that need to run monthly statistics for March from our Report server, we strongly recommend generating and pulling those reports prior to the migration date to avoid any possible issues should extended downtime occur. For additional information on the SWAN IP Address migration or how to prepare, please see the memo linked in the email below. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Friday, March 21, 2014 1:27 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Cc: swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: Network Changes Memo #10: SWAN Server IP Address Migration SWAN Member Libraries & Information Technology Staff: Please see the linked memo, "Network Changes Memo #10: SWAN Server IP Address Migration", and route to your appropriate library and IT staff. SWAN has determined a date of April 9th for the go-live of our new production network. On this date, the Millennium Production, Report, and Encore servers will be migrated to their new IP addresses. Please see the memo linked below for additional information on how to prepare for this migration, the specific addresses for each server, and what services might be affected. http://support.swanlibraries.net/news/2014-03-21/network-migration-project-… If you have any questions/comments about the upcoming migration, or should you encounter any issues following the migration on April 9th, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you again for your cooperation and patience throughout the SWAN Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net _______________________________________________ SwanTech mailing list SwanTech(a)list.swanlibraries.net<mailto:SwanTech@list.swanlibraries.net> http://list.railslibraries.info/cgi-bin/mailman/listinfo/swantech

11 years, 7 months

**Reminder - Migration This Evening** Network Changes Memo #10: SWAN Server IP Address Migration

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: The final stage of the SWAN Network Migration is finally upon us! This evening, beginning around 11pm, SWAN staff will begin the network migration of the Production, Report, and Encore Servers. During that time, our servers will experience intermittent outages. We plan for this process to conclude by the time your libraries open on Wednesday morning. Please be sure to check our homepage, support.swanlibraries.net for updates on the migration and tracking of any reported issues throughout the day tomorrow, and don't hesitate to contact our help desk at 630.734.5153 should you have any questions or encounter issues following the migration. We also request that you have your IT staff available tomorrow should any issues arise requiring on-site support. Additional details on the migration process can be found in Memo #10 at the following link... http://support.swanlibraries.net/news/2014-03-21/network-migration-project-… Thank you for your continued support. Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Monday, March 31, 2014 4:38 PM To: swancom(a)list.swanlibraries.net Cc: swantech(a)list.swanlibraries.net Subject: *Reminder* Network Changes Memo #10: SWAN Server IP Address Migration SWAN Member Libraries and Information Technology Staff: Just a quick reminder that next Wednesday (April 9th) is our SWAN Server IP Address Migration. Based on the network check-ins we've received from the Memo #9 network test, it appears all libraries should be adequately prepared for the migration. Our only concern remains with a handful of 3rd party vendor services, since some may be referencing SWAN's IP directly. For that reason, please do have your IT staff available should issues arise on the day of the migration, or should any last-minute network changes be necessary to accommodate a 3rd party service. Additionally, for those of you that need to run monthly statistics for March from our Report server, we strongly recommend generating and pulling those reports prior to the migration date to avoid any possible issues should extended downtime occur. For additional information on the SWAN IP Address migration or how to prepare, please see the memo linked in the email below. Thank you, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net From: Steven Schlewitt Sent: Friday, March 21, 2014 1:27 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Cc: swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net> Subject: Network Changes Memo #10: SWAN Server IP Address Migration SWAN Member Libraries & Information Technology Staff: Please see the linked memo, "Network Changes Memo #10: SWAN Server IP Address Migration", and route to your appropriate library and IT staff. SWAN has determined a date of April 9th for the go-live of our new production network. On this date, the Millennium Production, Report, and Encore servers will be migrated to their new IP addresses. Please see the memo linked below for additional information on how to prepare for this migration, the specific addresses for each server, and what services might be affected. http://support.swanlibraries.net/news/2014-03-21/network-migration-project-… If you have any questions/comments about the upcoming migration, or should you encounter any issues following the migration on April 9th, please submit a ticket to the SWANTech Queue of the SWAN ticket system or contact the SWAN Help Desk directly at 630-734-5153. Thank you again for your cooperation and patience throughout the SWAN Network Migration Project. Regards, Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 7 months

SWAN Technology Users Group Meeting Thursday, April 17th

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Please join us for the next SWAN Technology Users Group Meeting on Thursday, April 17th in the Main Meeting Room at the Burr Ridge office, starting at 10am. This meeting's agenda includes: - Guest Speaker: ICN's Robin Woodsome o Presentation of current ICN project initiatives - Self-Check Kiosks o Retirement of ExpressLane o SWAN evaluations with Bibliotheca and 3M - RFID and SWAN o Current trends within SWAN Libraries o Workshop details - DNS System Retirement o Gauging interest/ideas - Open Forum of current member projects Please be sure to register for the event on L2 at the link below. http://www.librarylearning.info/events/?eventID=16957 We hope to see you there! Steven Schlewitt SWAN IT Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://support.swanlibraries.net

11 years, 7 months

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